Enthusiastic Logistics Manager offering 20 years of experience in overseeing proper product rotations and ensuring compliance with government regulations. Polished and educated with training in accounting. Meticulous record-keeper.
Skills
Skilled in AS400, Kare, Microsoft Office, WinPak 9Security) Maintimizer, UltiPro, Office 365
Transportation management systems
Purchasing management
Safety standards
Mentoring and training
Product management
Logistics management
Supplies inventory
Freight cost reporting
Cost control and tracking
Shipping cost reduction
Experience
12/2001 to Current
Customer Logistics ManagerRyder – Norton, MA,
Led all logistics operations, including shipping and receiving.
Maintained high standards of internal and external customer service.
Demonstrated exceptional customer service to both internal and external customers.
Led and managed projects to support logistics efforts and plans.
Troubleshot and formulated strategies for expected and unanticipated logistics issues.
Collaborated effectively in cross-functional team-oriented environment.
Identified and resolved shipping and packaging errors.
Consistently met company and department objectives within budget and time constraints.
Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
Relayed information between drivers and recipients, including ETA and potential delays.
Managed day-to-day shipping and receiving, typically overseeing more than 100 loads in 24-hour period.
Refined and improved product transport and storage processes.
Updated customers and interdepartmental employees on critical shipments upon request.
Saved costs through negotiating contracts with freight companies and suppliers.
12/2001 to Current
Senior Administrative AssistantAetna Inc. – Charlottesville, VA,
Reports to the Vice President, Provides full administrative support to 10 managers and up to 200 people including supervisors and quality control.
Generates internal and external correspondences.
Payroll for all production Associates Human Resource Support for Production Purchasing for production needs Inventory Control Logistics and Distribution Support Scheduling Maintains All Quality Records.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
12/2005 to 12/2008
Customer Service Representative IIIMotion Recruitment – Universal City, CA,
Answer phone and customer’s questions, used several software programs to better assist the customer.
Performed Lead Pager duties, which include scheduling of deliveries and service calls.
Perform shift coordinator duties, which include supervising employees.
Educated customers on special pricing opportunities and company offerings.
Documented conversations with customers to track requests, problems and solutions.
Assisted customers in making payments on accounts and setting up payment plans.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Delivered service and support to each customer, paving way for future business opportunities.
Upheld strict quality control policies and procedures during customer interactions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
2006 to 2009
Shift CoordinatorBeacon Health System – Elkhart, IN,
Assigned tasks to employees and monitored work for compliance with standards.
Evaluated and improved team and individual performance.
Upheld company standards and compliance requirements for operations and cleanliness.
Complied with company safety procedures, policies and regulations to promote safe working environment.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
Implemented continuous improvement programs to increase productivity, improve quality and reduce costs.
12/2004 to 12/2005
Claims ReviewRICHARD C. BREEDEN & CO, LLC – City, STATE, SuburbanBernhardsBernhards
Reviews claims for the WorldCom Victims Trust.
Performs data entry of the claims and reviews all claims for errors.
Calculate the amount of expected recovery.
Receives customer calls and review claim with customer.
Review Claims Data Entry Customer Service.
Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
Entered claim transactions, including payments, reserves, and other documentation.
Investigated questionable claims to determine payment authorization.
Completed required investigations on referred files within established timeframes.
12/1994 to 12/2000
Quality Assurance Administrative AssistantPHILIPS BROADBAND NETWORKS – City, STATE,
Reported to the Director of Quality.
Provided full administrative support to six managers and up to 50 people including incoming inspection, auditing and quality engineers.
Payroll for Quality department.
Generated internal and external correspondence.
Maintained all training records, policies and procedures.
Maintained supplier quality records and manuals with complete revision control.
Strong end-user to provide database support.
Participated in continuous process improvement team activities.
Participated in scheduled quality assurance team meetings and presented reports and findings to facilitate improvements.
Oversaw process checks to verify proper completion and correct frequency.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
Supported office operations, managed client correspondence, tracked records and handled internal communications.
Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Education and Training
Expected in
AOS: Business Administration/Accounting Utica School of Commerce - Utica, NY GPA:
Expected in
Bachelors of Arts: Human Resource Management / Business Management Columbia College - , MO GPA:
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