Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Enthusiastic Logistics Manager offering 20 years of experience in overseeing proper product rotations and ensuring compliance with government regulations. Polished and educated with training in accounting. Meticulous record-keeper.

  • Skilled in AS400, Kare, Microsoft Office, WinPak 9Security) Maintimizer, UltiPro, Office 365
  • Transportation management systems
  • Purchasing management
  • Safety standards
  • Mentoring and training
  • Product management
  • Logistics management
  • Supplies inventory
  • Freight cost reporting
  • Cost control and tracking
  • Shipping cost reduction
12/2001 to Current
Customer Logistics Manager Ryder Norton, MA,
  • Led all logistics operations, including shipping and receiving.
  • Maintained high standards of internal and external customer service.
  • Demonstrated exceptional customer service to both internal and external customers.
  • Led and managed projects to support logistics efforts and plans.
  • Troubleshot and formulated strategies for expected and unanticipated logistics issues.
  • Collaborated effectively in cross-functional team-oriented environment.
  • Identified and resolved shipping and packaging errors.
  • Consistently met company and department objectives within budget and time constraints.
  • Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
  • Relayed information between drivers and recipients, including ETA and potential delays.
  • Managed day-to-day shipping and receiving, typically overseeing more than 100 loads in 24-hour period.
  • Refined and improved product transport and storage processes.
  • Updated customers and interdepartmental employees on critical shipments upon request.
  • Saved costs through negotiating contracts with freight companies and suppliers.
12/2001 to Current
Senior Administrative Assistant Aetna Inc. Charlottesville, VA,
  • Reports to the Vice President, Provides full administrative support to 10 managers and up to 200 people including supervisors and quality control.
  • Generates internal and external correspondences.
  • Payroll for all production Associates Human Resource Support for Production Purchasing for production needs Inventory Control Logistics and Distribution Support Scheduling Maintains All Quality Records.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
12/2005 to 12/2008
Customer Service Representative III Motion Recruitment Universal City, CA,
  • Answer phone and customer’s questions, used several software programs to better assist the customer.
  • Performed Lead Pager duties, which include scheduling of deliveries and service calls.
  • Perform shift coordinator duties, which include supervising employees.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
2006 to 2009
Shift Coordinator Beacon Health System Elkhart, IN,
  • Assigned tasks to employees and monitored work for compliance with standards.
  • Evaluated and improved team and individual performance.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Implemented continuous improvement programs to increase productivity, improve quality and reduce costs.
12/2004 to 12/2005
  • Reviews claims for the WorldCom Victims Trust.
  • Performs data entry of the claims and reviews all claims for errors.
  • Calculate the amount of expected recovery.
  • Receives customer calls and review claim with customer.
  • Review Claims Data Entry Customer Service.
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
  • Entered claim transactions, including payments, reserves, and other documentation.
  • Investigated questionable claims to determine payment authorization.
  • Completed required investigations on referred files within established timeframes.
12/1994 to 12/2000
Quality Assurance Administrative Assistant PHILIPS BROADBAND NETWORKS City, STATE,
  • Reported to the Director of Quality.
  • Provided full administrative support to six managers and up to 50 people including incoming inspection, auditing and quality engineers.
  • Payroll for Quality department.
  • Generated internal and external correspondence.
  • Maintained all training records, policies and procedures.
  • Maintained supplier quality records and manuals with complete revision control.
  • Strong end-user to provide database support.
  • Participated in continuous process improvement team activities.
  • Participated in scheduled quality assurance team meetings and presented reports and findings to facilitate improvements.
  • Oversaw process checks to verify proper completion and correct frequency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
  • Supported office operations, managed client correspondence, tracked records and handled internal communications.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Education and Training
Expected in
AOS: Business Administration/Accounting
Utica School of Commerce - Utica, NY
Expected in
Bachelors of Arts: Human Resource Management / Business Management
Columbia College - , MO

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School Attended

  • Utica School of Commerce
  • Columbia College

Job Titles Held:

  • Customer Logistics Manager
  • Senior Administrative Assistant
  • Customer Service Representative III
  • Shift Coordinator
  • Claims Review
  • Quality Assurance Administrative Assistant


  • AOS
  • Bachelors of Arts

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