, , 100 Montgomery St. 10th Floor
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Enthusiastic Logistics Manager offering 20 years of experience in overseeing proper product rotations and ensuring compliance with government regulations. Polished and educated with training in accounting. Meticulous record-keeper.
- Skilled in AS400, Kare, Microsoft Office, WinPak 9Security) Maintimizer, UltiPro, Office 365
- Transportation management systems
- Purchasing management
- Safety standards
- Mentoring and training
- Product management
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- Logistics management
- Supplies inventory
- Freight cost reporting
- Cost control and tracking
- Shipping cost reduction
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12/2001 to Current Customer Logistics Manager Ryder – Norton, MA,
- Led all logistics operations, including shipping and receiving.
- Maintained high standards of internal and external customer service.
- Demonstrated exceptional customer service to both internal and external customers.
- Led and managed projects to support logistics efforts and plans.
- Troubleshot and formulated strategies for expected and unanticipated logistics issues.
- Collaborated effectively in cross-functional team-oriented environment.
- Identified and resolved shipping and packaging errors.
- Consistently met company and department objectives within budget and time constraints.
- Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
- Relayed information between drivers and recipients, including ETA and potential delays.
- Managed day-to-day shipping and receiving, typically overseeing more than 100 loads in 24-hour period.
- Refined and improved product transport and storage processes.
- Updated customers and interdepartmental employees on critical shipments upon request.
- Saved costs through negotiating contracts with freight companies and suppliers.
12/2001 to Current Senior Administrative Assistant Aetna Inc. – Charlottesville, VA,
- Reports to the Vice President, Provides full administrative support to 10 managers and up to 200 people including supervisors and quality control.
- Generates internal and external correspondences.
- Payroll for all production Associates Human Resource Support for Production Purchasing for production needs Inventory Control Logistics and Distribution Support Scheduling Maintains All Quality Records.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
12/2005 to 12/2008 Customer Service Representative III Motion Recruitment – Universal City, CA,
- Answer phone and customer’s questions, used several software programs to better assist the customer.
- Performed Lead Pager duties, which include scheduling of deliveries and service calls.
- Perform shift coordinator duties, which include supervising employees.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
2006 to 2009 Shift Coordinator Beacon Health System – Elkhart, IN,
- Assigned tasks to employees and monitored work for compliance with standards.
- Evaluated and improved team and individual performance.
- Upheld company standards and compliance requirements for operations and cleanliness.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
- Implemented continuous improvement programs to increase productivity, improve quality and reduce costs.
12/2004 to 12/2005 Claims Review RICHARD C. BREEDEN & CO, LLC – City, STATE,
SuburbanBernhardsBernhards
- Reviews claims for the WorldCom Victims Trust.
- Performs data entry of the claims and reviews all claims for errors.
- Calculate the amount of expected recovery.
- Receives customer calls and review claim with customer.
- Review Claims Data Entry Customer Service.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Entered claim transactions, including payments, reserves, and other documentation.
- Investigated questionable claims to determine payment authorization.
- Completed required investigations on referred files within established timeframes.
12/1994 to 12/2000 Quality Assurance Administrative Assistant PHILIPS BROADBAND NETWORKS – City, STATE,
- Reported to the Director of Quality.
- Provided full administrative support to six managers and up to 50 people including incoming inspection, auditing and quality engineers.
- Payroll for Quality department.
- Generated internal and external correspondence.
- Maintained all training records, policies and procedures.
- Maintained supplier quality records and manuals with complete revision control.
- Strong end-user to provide database support.
- Participated in continuous process improvement team activities.
- Participated in scheduled quality assurance team meetings and presented reports and findings to facilitate improvements.
- Oversaw process checks to verify proper completion and correct frequency.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
- Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
- Supported office operations, managed client correspondence, tracked records and handled internal communications.
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Expected in AOS: Business Administration/Accounting
Utica School of Commerce - Utica, NY
GPA:
Expected in Bachelors of Arts: Human Resource Management / Business Management
Columbia College - , MO
GPA:
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