Customer Service * Problem Solving Case Management * Business Relations Quality Assurance Auditing * Data Entry Excellent Customer Service skills Excel, Word and PowerPoint experienced Skilled and dedicated professional with 10 years' experience coordinating, planning and supporting daily operational functions. Dedicated capacity to provide comprehensive support at all levels. Adept at developing and maintaining processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. Highly focused and results oriented in supporting complex, deadline driven operations, able to identify goals and priorities and resolve issues in initial stages.
Skills
Recruitment/staffing
Employee coaching
Performance management systems
Records maintenance
Benefits administration
Training programs development
Audit preparation and reporting
Interviewing
Quality assurance
New employee orientations
Project management
MS Office proficient
Team building
Employee recruitment
HIPAA compliance
Attention to detail
Critical thinking
Report development
Work History
Customer Engagement Specialist/Business Engagement Specialist, 01/2014 to Current OPTUM – Providence, RI
Assist public with enrolling in health care plan that is right for their medical needs Problem solving customer issues with a "one call resolution" Earned "Paid for Performance" for eight consecutive months Promoted to Brokerage team after four months.
OA/CTS Supervisor, 01/2011 to 01/2013 Exeter Job Corps Academy – Exeter, RI
Scored 100% on Department of Labor's Internal Audit for Placement and 95% for.
Admissions.
Maintained a close and professional relationship with employers within the state to assist students obtaining gainful employment to meet contract guidelines.
Developed tracking system for graduate students to enable staff to search for information quickly and accurately.
Produced quality reporting weekly and monthly for Department of Labor and for corporate.
office.
Participated in the Industry Council and the Community Information Council.
Led a comprehensive PRH and SOP training for 8 staff members.
Served as company representative at Networking event to promote company objectives.
Resolved employment-related disputes through proactive communication.
Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
Career Transition Service Specialist, 01/2009 to 01/2011 Exeter Job Corps Academy – Exeter, RI
Worked with students and employers to obtain suitable employment for students in a specific vocation.
Met contract goals for program year, brought contract from a 76 placement to a 5 placement, out of 124 centers.
Established new internships for students at the Academy.
Developed workshop for interested students at the YouthLinks offices within the state.
YouthLinks Case Manager, 01/2008 to 01/2009 South County Community Action – Wakefield, RI
Qualified students for YouthLinks program.
Developed workshops for employability, GED and job search training for students' between1421.
Developed partnerships with local businesses for job placements for students.
Provided resume workshops and how to "Dress for Success" workshops for students.
Maintained accurate information on students for State Grant programming.
Events Coordinator, 01/2003 to 01/2008 Viessmann Manufacturing – Warwick, RI
Developed and created marketing materials for customers and sales force to distribute for events or special offers.
Organized seminars and workshops for heating professionals.
Coordinated all travel and transportation needs for attendees.
Maintained database for all seminar attendees for certificate and promotional details.
Maintained and updated all marketing materials, sales force and supplies.
Education
Associate of Arts: General, Current CCRI - Warwick, RI Business Administration/Accounting
