10+ years PM, BDM, and product/services sales and consulting experience
*10+ years' experience in delivering enterprise and Service Provider networking services
*Includes 5+ years as National Services Support Manager for AT&T:
* PMO Lead coordinating all nationwide product integration projects and services engagements
*Masters of Business Administration with project management focus
*Undergraduate degrees in Technical Management and Computer Science
*Strong Cisco product and services knowledge including platform implementation and AS Business Development
*Extensive knowledge of the Service Provider Industry and the Advanced Services business
*Demonstrated track record of pursuing and managing services engagements of $2M+
Top-rated sales performance
Business and IT Technical Acumen
Excel, Word, MS Projects,Oracle Projects
Major account experience
Customer Engagement Manager, 01/2016 to Current Cisco Systems Inc – Lawrenceville, GA
Primary resource to Cisco's sales teams in defining services strategies for positioning new and expanded services offerings to assigned Cisco Media customers.
Manage the financial growth of the services business, both for revenue and margin.
Assure the profitable growth of Cisco's Services within assigned accounts.
Overall customer project management and oversight responsibility:.
Monitor Advanced Services engagements and assure customer satisfaction, cost control and optimum margin attainment.
Project scope and pricing approval.
Resource assignment responsibility.
Responsible for the successful integration of all portfolio services within the assigned accounts/franchises.
Interlock with customer and COE resource teams to align plans for effectively supporting project and program execution.
Business Development Manager Service Provider, 01/2011 to 01/2016 Cisco Systems Inc – Lawrenceville, GA
Lead multi-functional BU, partner integrators, delivery and product sales teams in structuring multi-element complex Advanced Services project engagements
Director of Sales, 01/2009 to 01/2010 Transparent Technologies Inc – Lawrenceville, GA
Cisco Integrator startup offering
Sr. Integrated Solutions Manager, 01/2006 to 01/2009 CCI Systems Inc – Iron Mountain, MI.
Integrator partner sales of complex Cisco, network infrastructure, SP video, broadband and OSP solutions to regional SP and Telco customers.
Responsible for product and professional services sales.
2009 Top Performer for video transport, broadband and OSP sales.
Regional Sales Manager, 01/2005 to 01/2006 MarketStar – Alpharetta, GA.
Management of 17 report Cisco Mid-Atlantic virtual account manager team.
Responsible for attainment of Cisco channel partner sales quota.
Developed the division's Cisco sales training program.
Regional Data Center Services Consultant, 01/2003 to 01/2004 Storage Technology Corp – Alpharetta, GA.
Professional services SME tasked with delivering customer sales presentations, SOWs, project LOE estimates, negotiating contracts, and complete lifecycle project management.
Reputation as the "go-to" person for opportunity development and oversite of large cross-functional teams on complex projects led to this promotion to Regional Services Principal Consultant.
Sr. Systems Engineer, Storage Technology Inc. – AT&T/Cingular Wireless - Alpharetta, GA
Systems Engineer, 01/2000 to 01/2003 Storage Technology Corp – Alpharetta, GA.
for the AT&T and Cingular Wireless Service provider accounts.
Tasked with designing NAS and SAN attached DC storage solutions to consolidate and secure inter-company legacy applications and databases.
Responsibilities included solution POC and benchmark Lab testing.
Received Masters Club Award for identifying a remote BU/DR solution for AT&T that resulted in $17 Million dollars in new revenue for the company.
Account Manager, 01/1995 to 01/2000 National Services AT&TStorage Technology Corp STK – Alpharetta, GA.
Project Management Lead for all national Professional Services engagements.
Oversite responsibility for service delivery at all A&T datacenters nationwide and assurance of top performance of all systems.
Reported monthly project status and KPI/SLA adherence data to AT&T Directors, VPs, and "C" level management.
Received the AT&T Outstanding Vendor Contribution Award for role as a project lead during the AT&T Mesa, Arizona data center relocation project.
Master of Business Administration: Project MAnagement, 2017 Keller Graduate School of Management -
Emphasis in Project Management
Graduated Summa Cum Laude
Bachelor of Science: Technical Management, 2005 DeVry University - Alpharetta, GA Technical Management Summa Cum Laude
Network infrastructure and data structure and processing curriculum focusGraduate Certificate in Project Management: Keller Graduate School of Management - Alpharetta, GA
Associate of Science: Computer Science, 1998 Brookdale Community College - Holmdel, NJ. (PMI) nationally accredited curriculum.
*Supplemental PM education includes Agile PM methodology and ScrumMaster training. Computer Science Graduated with honors
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Companies Worked For:
Cisco Systems Inc
Transparent Technologies Inc
CCI Systems Inc
Storage Technology Corp
Storage Technology Inc.
National Services AT&TStorage Technology Corp STK
Keller Graduate School of Management
Brookdale Community College
Job Titles Held:
Customer Engagement Manager
Business Development Manager Service Provider
Director of Sales
Sr. Integrated Solutions Manager
Regional Sales Manager
Regional Data Center Services Consultant
Sr. Systems Engineer
Master of Business Administration : Project MAnagement , 2017 Bachelor of Science : Technical Management , 2005 Network infrastructure and data structure and processing curriculum focusGraduate Certificate in Project Management : Associate of Science : Computer Science , 1998
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