My overall objective is to grow with a company, not only help my company grow but also develop skills that I can take with me throughout life. Highly enthusiastic customer service professional with 4 years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I have a dynamic personality, very detailed oriented, and energetic at anything I do.
Strong organizational skills
Sharp problem solver
Seasoned in conflict resolution
Active listening skills
Adaptive team player
Skills and Accomplishments
Assisted in the managing of the company database and verified, edited and modified members' information.
Work independently without constant observation, yet work well with others as part of a team
Work in accordance with established procedures and performance standards
Ensure compliance with Federal Aviation Administration (FAA) Regulations
Managed crew while also completing lead duties in a short period of time
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Able to interact and communicate well with clients from different countries.
Customer Care/ Wheelchair Attendant08/2014 to 12/2014Aero Port ServicesLos Angeles, CA
Meet inbound and outbound flights to provide services with wheelchairs, aisle chairs and to passengers needing special assistance.
Maintain up-to-date knowledge of airport boarding and deplaning procedures.
Assist passengers with luggage and carry on items.
Responsible for getting passengers to the right destination on time.
Cabin Agent06/2013 to CurrentG2 Secure StaffWest Chester, CA
Vacuum, dust, clean bathrooms, clean galley, fold blankets, change pillow cases, add supplies, clean out the garbage, position seatbelts, clean tray tables, clean windows, upholstery exchange, and rug exchange.
Provision aircraft as directed with required ship supplies by aircraft type.
Pull assignments or work orders from the computer, as needed.
Leave notice for the supervisor to re-order supply items that are running low.
Do all reports accurately and in a timely manner.
Must be familiar with all FAA/ TSA/Airline/Company regulations.
Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
Loan Representative10/2012 to 04/2013Gentle Breeze Payday LoansLos Angeles, CA
Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
Meet with applicants to obtain information for loan applications and to answer questions about the process.
Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
Review and update credit and loan files.
High School Diploma: English2010Westchester High SchoolWest Chester, CA, USACoursework in Business, Marketing and Communications