customer care advocate resume example with 16+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Excited to maintain a stable position within your company where I can utilize my exceptional Customer Care Advocate skills. I'm proficient in problem-solving and working in a fast-paced environment. Dynamic, and able to handle
multiple priorities in a fast pace environment while keeping a positive attitude. Ability to remain calm and easily adapt to sudden changes.Assist customers with any account or billing concerns in a timely manner while keeping a friendly upbeat tone throughout the day. Providing my active listening skills, empathy, and acknowledgement to assist customers. I'm a very organized and dependable candidate. Willing to take on added responsibilities to meet team goals.
Skills
Security Verification
Cash Register Operations
Policy and Procedure Adherence
Call Volume and Quality Metrics
Client Development and Retention
Sales and Upselling
Sales Quota Achievement
Product Education
Inbound/outboud Customer Service
Constructive Feedback
Training and Development
Information Updates
Time management, Communication skills, Leadership, Typing, Inventory control, Interviewing
08/2015 to CurrentCustomer Care AdvocateFinger Lakes Premier Properties | , , Rio Rancho, NM
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Navigated multiple computer systems and applications to find information.
Communicated with clients regarding account services, statements, and balances.
Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Exhibited high energy and professionalism when dealing with clients and staff.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Met customer call guidelines for service levels, handle time and productivity.
Maintained up-to-date knowledge of product and service changes.
Responded proactively and positively to rapid change.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Educated customers about billing, payment processing and support policies and procedures.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
03/2011 to 08/2015Customers Service Representative Service Partners | , , Rio Rancho, NM
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and efficiently.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Customer Care
Listening skills
Computer skills
Recruiting
Take escalated calls
De escalate upset customers
Provide feedback to associates
Review customer satisfaction surveys and assist with calling back customers due to feedback.
Train new employees
Sales
06/2008 to 03/2011Customer Service Associate/ Sales Associate Proactiv Solutions | , , Albuquerque, NM
Actively listened to customers needs and offered products and advice for skincare.
Offered advice and assistance to customers, paying attention to special needs or wants.
Makeup and skincare
Cash register
Work independently and with others
Performed a full audit of inventory and sales reports, ensuring accuracy
Built rapport with clients by providing quality customer service and problem solving
Performed sales analytics and provided recommendations that increased sales
Developed and trained new customer service representatives on the proper handling of customer inquiries
Customer service, Time management, Communication skills, Leadership, Typing
01/2007 to 05/2008Customer Service RepresentativeSitel | , , Albuquerque, NM
Responded to customer requests for products, services, and company information.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Processed customer service orders promptly to increase customer satisfaction.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Utilized customer service software to manage interactions and track customer satisfaction.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Educated customers about billing, payment processing and support policies and procedures.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
Expected in 05/2008 to to High School Diploma | Main CoursesRobert F.Kennedy, Albuquerque, NM, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.