Customer Care Advocate Resume Example

Prepared specimens for analysis and established proper chronological priorities in testing. Carefully reviewed test results for accuracy.

Properly calibrated and adjusted malfunctioning equipment to ensure precise test results. Maintained a clean, healthy and safe environment.

Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor. Directed guests and routed deliveries and courier services.

Answered and managed incoming and outgoing calls while recording accurate messages.

Greeted numerous visitors, including VIPs, vendors and interview candidates.

Documented patient information obtained from interviews.

Instructed patients and family members on proper discharge care.

Entered patient, procedure and equipment into computer system.

Recorded patients' medical history, vital statistics and test results in medical records.

Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care.

Created standard operating procedures.

Coordinated work between multiple departments.

Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Accurately documented, researched and resolved customer service issues.Acted professionally and patiently when addressing negative customer feedback.Effectively managed a high-volume of inbound and outbound customer calls.Calculated quotes and educated potential clients on insurance options.Recipient of multiple positive reviews acknowledging dedication to excellent customer service.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Asked open-ended questions to assess customer needs.

• Managed inbound and outbound calls to respond to inquiries and resolve concerns.
• Documented detailed notes in CRM system to track customer interactions.
• Assisted members by coordinating responses involving multiple departments and personnel.
• Responded to questions and followed up on customer interactions.
• Exceeded requirements in providing products and services to customers at all times.
• Answered inbound calls to greet and assist customers with various needs and questions.
• Directed individuals on usage and benefits of self-service tools.
• Monitors and resolved any issues in timely manner.
• Utilized multiple systems to help customers.

Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts.Documented patient information obtained, reported to RN and LVN.Responsible for primary care, and daily living needs of patient.Questioned patients about physical and emotional health, lifestyles.

• Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations.
• Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature.
• Supported patients with daily activities and attending to personal hygiene, transporting patients, and assisting them in walking and exercising.
• Monitored intake of food and medication and alerted staff to deterioration in patient conditions.
• Exercised patients with limited or no mobility, including individuals with partial or total paralysis.