Over 5 years experienced Customer Care Representative accustomed to working independently and collaboratively in direct response to customer care, patient care and support requirements. Strong ability to communicate and maintain accurate records.
Over 10 years Service-focused Healthcare professional offering excellent patient-care and charting skills: strong knowledge in medical terminology. Decisive problem solver with an enthusiastic attitude and desire to please consumers. I am very punctual. I have a strong desire to learn on a daily basis. I realize a lack of experience can be a challenge in many cases, but I also see it as an opportunity to learn more and to prove my worth.
Prepared specimens for analysis and established proper chronological priorities in testing. Carefully reviewed test results for accuracy.
Properly calibrated and adjusted malfunctioning equipment to ensure precise test results. Maintained a clean, healthy and safe environment.
Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor. Directed guests and routed deliveries and courier services.
Answered and managed incoming and outgoing calls while recording accurate messages.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Documented patient information obtained from interviews.
Instructed patients and family members on proper discharge care.
Entered patient, procedure and equipment into computer system.
Recorded patients' medical history, vital statistics and test results in medical records.
Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care.
Created standard operating procedures.
Coordinated work between multiple departments.
Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Accurately documented, researched and resolved customer service issues.Acted professionally and patiently when addressing negative customer feedback.Effectively managed a high-volume of inbound and outbound customer calls.Calculated quotes and educated potential clients on insurance options.Recipient of multiple positive reviews acknowledging dedication to excellent customer service.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Asked open-ended questions to assess customer needs.
Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts.Documented patient information obtained, reported to RN and LVN.Responsible for primary care, and daily living needs of patient.Questioned patients about physical and emotional health, lifestyles.
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