Customer And Sales Support Representative resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
A high-energy professional with extensive experience in customer service, sales and office administration. Key strengths include communicating effectively with diverse types of people, quickly assessing and adapting to the needs of others, and maintaining a positive, goal-oriented attitude.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
01/2013 to Present Customer and Sales Support Representative Legacy Marketing Partners | , ,
  • Support clients and sales executives by conducting property research, creating marketing materials, and providing administrative support between clients and title and escrow departments to retain and generate business in a fast-paced environment.
  • Received a "Wonderful Outstanding Work" (WOW) award for consistently going above and beyond to ensure client satisfaction and build rapport with clients.
  • Provide property information including ownership, sales history, easements, maps, legal descriptions, CC&R's, and additional information as it pertains to each client's needs.
  • Generate mailing lists, comparable sales reports, trend reports, listing packages, home presentation binders, and other marketing materials as needed.
  • Open and update title reports and maintain databases to support all departments.
  • Extensive use of Microsoft Office products, SoftPro Select, GeoAdvantage, TitlePoint, Corelogic sercvices, Metroscan, and working knowledge of title and escrow processes.
01/2011 to 01/2013 Leasing Consultant EQUITY RESIDENTIAL | , ,
  • Responded to apartment inquiries and scheduled tours, then screened and coached new renters through the move-in process.
  • Provided administrative support to property and regional managers, maintained resident files, and provided excellent customer service to ensure resident satisfaction.
  • Consistently met sales goals through persuasive communication and proactive follow-up with prospective renters, a minimum of 15 calls daily.
  • Received "Exceptional Sales" award for exceeding sales goals in 2012.
  • Received "See the Glass Half Full" award for outstanding attitude and administrative support during adverse times and frequent management changes.
  • Attended regular meetings and training classes to build and expand sales skills.
  • Completed "Click!" training, a personable sales method emphasizing relationship-building to uncover a client's needs.
  • Participated in Fair Housing training and workshops.
  • Completed administrative tasks to ensure consistent sales and operating performance.
  • Conducted market surveys and participated in corporate pricing calls to determine competitive rent rates.
  • Processed and ensured accuracy of documents including renter's insurance, leases, move-in and move-out forms, delinquent balance reports, demand letters, evictions proceedings, and lease violation letters.
  • Maintained calendars, prospect records, appointment logs and apartment/vendor key logs.
  • Collected, posted, and processed payments and collected on delinquent balances through consistent follow-up.
  • Demonstrated proficiency in property management software including MRI, LRO, Ops Technology, Microsoft Office programs, and Google Docs.
01/2010 to 01/2011 Leasing Consultant and Assistant to the Manager MCVICARS AND ASSOCIATES | , ,
  • Scheduled leasing appointments and processed administrative tasks in a fast-paced office environment, consistently met sales goals through apartment tours and provided excellent customer service to ensure resident satisfaction and retention.
  • Consistently met sales goals to convert a 300 unit apartment community from 70% occupancy to over 90% occupancy in one year.
  • Inspected property grounds and vacant units to ensure quality and marketability.
  • Shopped competitors and local businesses to gain knowledge of the market area.
  • Tracked all prospect traffic for follow-up and advertising strategy.
  • Collected and posted rent payments, built and audited files and completed all other management reports including leases, delinquency notices, and rental verifications.
  • Promoted resident retention by building rapport with new and renewing residents.
  • Organized community activities.
  • Submitted and followed-up on apartment maintenance requests.
  • Hand-wrote and delivered birthday cards and lease renewal thank-you letters.
Education and Training
Expected in May 2012 Bachelor of Arts | Organizational Communication Hospitality Business Management Washington State University, Pullman, WA GPA:
Organizational Communication Hospitality Business Management Awarded the University Achievement Scholarship for grades and SAT score
administrative, administrative support, advertising, balance, competitive, client, clients, excellent customer service, databases, fast, forms, insurance, legal, letters, mailing, market, marketing materials, meetings, Microsoft Office programs, office, Microsoft Office products, persuasive, pricing, processes, property management, quality, rapport, relationship-building, research, sales skills, Sales, sales reports, strategy, surveys, trend, workshops
Additional Information
  • COMMUNITY INVOLVEMENT Member of Eta Sigma Delta Honor Society, Washington State University (2009-2011) Volunteer at "Brew-fest" and "Wine-fest" fundraising events (2009-2011) Selected as Silent Auction Team Leader for "Brew-fest" and "Wine-fest" (2010) Awarded the Eta Sigma Delta Dedication Award for exceptional involvement (2011)
Activities and Honors

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Resume Overview

School Attended

  • Washington State University

Job Titles Held:

  • Customer and Sales Support Representative
  • Leasing Consultant
  • Leasing Consultant and Assistant to the Manager


  • Bachelor of Arts

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