customer advocate specialist resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Till counting
  • Data entry skills
  • Customer research
  • Documentation coordination
  • POS systems expert
  • Staff education and training
  • Account management
  • Professional telephone demeanor
  • Money handling abilities
  • Complaint resolution
  • Training development aptitude
  • Service standard compliance
  • Receiving support
  • Retail materials management
  • Report preparation
Work History
Customer Advocate Specialist, 01/2020 - Current
Schulte Hospitality Group Decatur, AL,
  • Listened to customers in actively to assess issues and provide accurate information.
  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Contacted outside providers on behalf of customers to help solve problems.
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Accessed multiple databases to investigate customer questions and concerns.
  • Created, articulated and championed vision and standards for user experience.
  • Analyzed customer research to develop product and service recommendations and pitch to management.
  • Performed research activities to understand consumer needs and opportunities to inform and validate ideas (prototypes, wireframes and sketches).
  • Conducted analysis to address customer preferences and feedback for value-added electronic data interchange start-up corporation.
  • Utilized feedback in guiding hosting of data files to transport data.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Oversaw automated tracking and documentation of data, client correspondence and office operations.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Cook , 11/2018 - 01/2020
Palace Station Hotel & Casino City, STATE,
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens and ranges.
  • Recommended menu items for new dish development, holidays, special events and promotions.
Farmer Boys , 11/2016 - 11/2018
Assistant Manager City, STATE,
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
  • Recruited and hired employees offering talent, charisma and experience to restaurant team.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Motivated staff to perform at peak efficiency and quality.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Oversaw food preparation and monitored safety protocols.
  • Coordinated and organized all restaurant inventory.
High School Diploma/Medical Assistant : , Expected in 06/2018
Desert Rose HS - Las Vegas, NV,
Status -

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Resume Overview

School Attended

  • Desert Rose HS

Job Titles Held:

  • Customer Advocate Specialist
  • Cook
  • Farmer Boys


  • High School Diploma/Medical Assistant

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