Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
*Relocating to the San Francisco Bay area March 2018.
Ambitious and committed to efficiently meet and maintain quality
standards in a controlled and effective manner. Detail oriented, precise and
extremely organized with sound judgment, disciplined and strong decision-making
skills. I feel it is important to stay on task and be productive throughout the
work day.
Skills
Over fifteen years’ experience in customer service.
Two years' experience in Quality assurance and Complaints handling.
Familiar with office technology and equipment.
Basic knowledge of Microsoft Office.
Comfortable working within a diverse environment and handling difficult customer interactions.
Extensive bookkeeping and clerical knowledge.
Worked with Quickbooks, Arkona, ADP, Practice Studio, Epic, Agile, Reliance and other various point-of-sale systems.
Able to analyze and coordinate strategies to excel in complying with guests needs and expectations.
Professional Experience
04/2016 to CurrentCustomer Advocacy Specialist IIHyatt | Fairfax, VA,
Helped build a solid training presentation and mentor program for new hires.
Was part of the development process for our new Reliance Program.
Review complaints in detail; that come over from Technical Support; to ensure a timely Health Authority Reporting process.
04/2015 to 02/2016Front Office LeadNorth East Medical Service | San Jose, CA,
I showed leadership
qualities and was rewarded with a more authoritative position within a month of
my start date.
handled substantial amounts of cash and prepared deposits.
Assisted patients with checking in and out for their appointments.
04/2013 to 04/2015Chiropractic AssistantBrady Chiropractic Group, PC | City, STATE,
Assisted all Chiropractors during the treatment process.
Served as the primary customer service representative for the clinic. Issuing receipts, handling billing, guidelines for treatment, and educational materials.
Scheduled appointments and maintained the calendar.
Was responsible with ensuring all clinic social media was up to date.
04/2007 to 06/2011Accounts Receivable and Payable, Administrative Assistant, Assistant ControllerVarious Car Dealerships | City, STATE,
Worked collaboratively with owners and executive management at Grand Valley Hyundai to satisfy first year's business objectives.
Worked closely with the Controller at Grand Valley Hyundai to process payroll in a timely fashion. Communicated with banks and credit unions to process funding and title work for vehicle loans.
Accounts payable and receivables
Answering multi-line phones
Report & document preparation, records & inventory management, and spreadsheet & database creation.
reconciled accounts.
Education
Expected in 2003High School Diploma | Grand Junction High School, Grand Junction, COGPA:
Expected in Associate of Arts | Fashion and Retail Management The Art Institute of Pittsburgh Online Division , , GPA: 01/2007 - 03/2008
Certifications
Mesa County Workforce Center -
DCM Instructional Systems Medical Terminology Course (100% proficiency)
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School Attended
Grand Junction High School
The Art Institute of Pittsburgh Online Division
Job Titles Held:
Customer Advocacy Specialist II
Front Office Lead
Chiropractic Assistant
Accounts Receivable and Payable, Administrative Assistant, Assistant Controller
