Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
 *Relocating to the San Francisco Bay area March 2018.
Ambitious and committed to efficiently meet and maintain quality standards in a controlled and effective manner. Detail oriented, precise and extremely organized with sound judgment, disciplined and strong decision-making skills. I feel it is important to stay on task and be productive throughout the work day.   

  • Over fifteen years’ experience in customer service. 
  • Two years' experience in Quality assurance and Complaints handling.   
  • Familiar with office technology and equipment. 
  • Basic knowledge of Microsoft Office. 
  • Comfortable working within a diverse environment and handling difficult customer interactions.
  • Extensive bookkeeping and clerical knowledge.
  • Worked with Quickbooks, Arkona, ADP, Practice Studio, Epic, Agile, Reliance and other various point-of-sale systems.
  • Able to analyze and coordinate strategies to excel in complying with guests needs and expectations.
Professional Experience
04/2016 to Current Customer Advocacy Specialist II Hyatt | Fairfax, VA,
  • Helped build a solid training presentation and mentor program for new hires.
  • Was part of the development process for our new Reliance Program.
  • Review complaints in detail; that come over from Technical Support; to ensure a timely Health Authority Reporting process.
04/2015 to 02/2016 Front Office Lead North East Medical Service | San Jose, CA,
  • I showed leadership qualities and was rewarded with a more authoritative position within a month of my start date.
  • handled substantial amounts of cash and prepared deposits.
  • Assisted patients with checking in and out for their appointments.
04/2013 to 04/2015 Chiropractic Assistant Brady Chiropractic Group, PC | City, STATE,
  • Assisted all Chiropractors during the treatment process. 
  • Served as the primary customer service representative for the clinic. Issuing receipts, handling billing, guidelines for treatment, and educational materials.
  • Scheduled appointments and maintained the calendar.
  • Was responsible with ensuring all clinic social media was up to date.
04/2007 to 06/2011 Accounts Receivable and Payable, Administrative Assistant, Assistant Controller Various Car Dealerships | City, STATE,
  • Worked collaboratively with owners and executive management at Grand Valley Hyundai to satisfy first year's business objectives.
  • Worked closely with the Controller at Grand Valley Hyundai to process payroll in a timely fashion. Communicated with banks and credit unions to process funding and title work for vehicle loans.  
  • Accounts payable and receivables 
  • Answering multi-line phones
  • Report & document preparation, records & inventory management, and spreadsheet & database creation.
  • reconciled accounts.
Expected in 2003 High School Diploma | Grand Junction High School, Grand Junction, CO GPA:
Expected in Associate of Arts | Fashion and Retail Management The Art Institute of Pittsburgh Online Division , , GPA:
01/2007 - 03/2008
Mesa County Workforce Center - DCM Instructional Systems Medical Terminology Course (100% proficiency)

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School Attended

  • Grand Junction High School
  • The Art Institute of Pittsburgh Online Division

Job Titles Held:

  • Customer Advocacy Specialist II
  • Front Office Lead
  • Chiropractic Assistant
  • Accounts Receivable and Payable, Administrative Assistant, Assistant Controller


  • High School Diploma
  • Associate of Arts

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