customer account risk manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Career Overview
Proficient Customer Account Risk Manager with proven ability to manage assigned customer base to properly manage loan delivery and performance profiles to assure that loans delivered to Fannie Mae are investment quality. Ability to manage and control assigned customer expectations for receiving credit exceptions that are reasonable to Fannie Mae and to offer alternative solutions when exceptions requests are not aligned with corporate goals. Ability to build relationships with customers and account teams who rely upon me as the subject matter expert as a credit risk professional. Experienced consultant for Fannie Mae customers and assigned account team to delineate and analyze credit risk exceptions and provide solutions when requests are not aligned. Ability to monitor assigned customers loan quality using internal analytic models to determine acceptability. Prepare reports to senior management resulting from analyses to suggest credit enhancements or other remedial action. Comprehensive knowledge of Fannie Mae mortgage eligibility and underwriting requirements for both standard and automated systems. Collaborate with Counterparty Risk Management and other stakeholders to manage both lender and Fannie Mae credit exposure as it relates to counterparties to resolve issues and ensure appropriate action is taken expeditiously. Manage individual projects as it relates to assigned customer territory and bring project closure.
Core Strengths
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work Experience
01/2008 to Present
Customer Account Risk Manager Aetna Inc. Addison, IL,
  • Current responsibilities include managing assigned customers to ensure that master agreements with Fannie Mae are maintained or eliminated when appropriate; analyze credit exceptions and manage lender expectations when exceptions are not aligned with Fannie Mae Credit Framework and provide written analysis of same for approval to management and Single Family Credit Risk Management and Exception; monitor assigned customers loan deliveries and loan performance to maintain certain level of loan quality; identify counterparty issues relating to assigned customers and collaborate with Counterparty Risk Management as well as other stakeholders to resolve those issues and take appropriate action; responsible for managing assigned customer response to Lender Assessment Review Committee (LARC) findings resulting from audits conducted; responsible for resolving loans identified by the Loan Quality Initiative Team as ineligible for delivery to Fannie Mae and bringing resolution; work with Repurchase Management Team to resolve aged outstanding repurchases; facilitate customer training for assigned customers as it relates to Fannie Mae Credit Policy changes or initiatives; and consult with the National Servicing Organization when appropriate to reduce credit losses.
01/2002 to 01/2008
Senior Underwriting Consultant Aetna Inc. , ,
  • Consult with assigned customers on methods for improving loan quality and integrating technology in the mortgage origination and underwriting process.
  • Manage and maintain relationships with customers mortgage underwriting and quality control staff by responding to underwriting questions, effectively interpreting Fannie Mae Underwriting and Quality Control requirements.
  • Conduct Lender Operation Reviews for assigned lenders and prepared written reports outlining the lender's policies and procedures relating to their established procedures for mortgage origination and loan production.
  • Responsible for managing credit losses for assigned customers by monitoring and reducing the volume of outstanding repurchase requests.
  • Design and facilitated customized training presentations for customers as it relates to changes in mortgage eligibility and underwriting requirements.
  • Provide underwriting support to Fannie Mae Partnership Offices and assigned Customer Account Team members.
01/1996 to 01/2002
  • Facilitated customer training sessions that were designed to provide participants with proficiency in the use of Desktop Underwriter; consult with assigned customers to use methods that would improve loan quality and integrate Fannie Mae technology into lenders mortgage origination and production process; responsible for monitoring the loan quality of loans delivered to Fannie Mae; responsible for recommending suspension or termination of assigned lender's ability to deliver loans to Fannie Mae when determine that loan quality did not meet Fannie Mae standards; and maintain relationships with assigned customers mortgage underwriting and quality control staff to answer underwriting questions and provide guidance on underwriting issues.
Educational Background
Expected in to to
B.A: Business Administration
Currently attending Rosemont College - ,
Business Administration
Professional Affiliations
School of Mortgage BanClaire, Mortgage BanClaire Course I, Mortgage Bankers Association Community College of Philadelphia, Public SpeaClaire Delaware County of Pennsylvania School of Real Estate Sales 1
Credit, Credit Risk, delivery, managing, mortgage origination, policies, presentations, Quality, Quality Control, Risk Management, Underwriter, Underwriting, written

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Resume Overview

School Attended

  • Currently attending Rosemont College

Job Titles Held:

  • Customer Account Risk Manager
  • Senior Underwriting Consultant


  • B.A

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