customer account manager resume example

• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Maintained computer and physical filing systems.
• Utilized client and staff feedback to maintain customer partnerships and increase revenue.
• Compared vendor prices and negotiated for optimal savings.
• Managed office operations .
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Sourced vendors for special project needs and negotiated contracts.
• Maintained CRM database with customer updates and report generation.
• Responsible for daily cash purchases/sales.

• Supported providers in physical therapy clinic through coordinating all administrative operations.
• Assisted office bookkeeping with insurance billing and patient payments.
• Contacted clinics to confirm patients appointments and prevent inaccurate treatments.
• Answered telephone calls to offer office information, answer questions and direct calls to staff.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Coordinated referrals through insurance and other medical specialists and documented details in patient files.
• Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged applicants/claimants.
• Completed administrative patient intakes with case histories and mandated forms.
• Received, recorded and addressed incoming and outgoing communication via telephone and email.
• Scheduled patient appointments in respective clinics' calendars and followed up with reminder phone calls.
• Answered phone calls and messages from medical facilities, scheduling appointments and handling patient inquiries.

Worked part time as a floating aide to assist preschool teachers when needed.

• Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
• Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
• Encouraged children to interact with each other and participate in group activities.
• Stepped into non-classroom environments such as libraries to help staff manage demand.
• Laminated teaching materials to increase durability under repeated use.
• Enforced rules and instructions to maintain discipline.
• Helped teachers manage carpool loading and unloading.
• Helped teacher prepare instructional material and displays.