Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Dedicated Accounts Receivable Specialist with [Number] years of professional experience in credit, collections and cash application. Expert in accurately posting payments via bank statements, lock box and credit cards to keep accounts current. Excited to bring talent, leadership and in-depth knowledge of accounts receivable to growing organization.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Investigative research
  • Statement issuing
  • Billing dispute resolution
  • Bill processing
  • Payment management
  • Credit and collections
  • Business Operations
  • Inventory Management
  • Organization
  • Account Reconciliation
  • Equipment Operation
  • Billing Adjustments
  • Customer Service
  • Supervision
  • Safety Inspections
  • Eligibility Verification
  • Budgets
  • Communications
  • Team Management
  • Project Organization
  • Problem Resolution
  • Forklift Operation
Customer Account Manager, 07/2012 to 01/2020
AaronsBeavercreek, OR,
  • Prepared detailed reports, tracking progress of accounts.
  • Developed trusting relationships with key accounts, executive sponsors and stakeholders
  • Executed successful and timely delivery of solutions to meet accounts' needs.
  • Updated account management plans according to customer conditions and competition.
  • Assisted sales team with challenging client requests and issues.
  • Negotiated contracts and agreements to maximize profits.
  • Analyzed loss reports and reviewed with senior management to measure overall portfolio performance.
  • Managed invoicing for organization through cash receipts processing, bank reconciliations and distribution of [Number] invoices monthly.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Minimized loss by negotiating payment terms directly with clients, consistently achieving [Number]% recovery rate.
  • Routinely contacted account holders with balances over [Number] days past due to resolve delinquencies.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Oversaw disputes resolution and reconciliation for [Number] client accounts.
Installation Technician, 06/2017 to 04/2019
Kastle SystemsNew York, NY,
  • Troubleshot and installed [Number] [Product] weekly.
  • Conducted routine maintenance on [Product].
  • Executed on-time and under-budget project management on complex issues for senior leadership while liaising with contractors to re-engineer programs.
  • Drove revenue by promoting products and services for sales conversions.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
  • Supported new phone system installs, providing training and configuration and accomplishing 100% end-user training.
  • Repaired equipment with new parts and replaced inoperable items.
  • Managed and monitored different small to medium scale installations in schedule and budget.
  • Secured client retention by driving product benefits and features around clients' needs.
  • Hoisted, measured, tested and drilled for various products safely and efficiently.
  • Provided top quality control while eliminating downtime to maximize revenue.
  • Worked with team members to install and maintain [Equipment].
  • Saved $[Number] in dispatch costs by up-selling products and services.
  • Proactively identified and solved problems that impacted management and business directions.
  • Dispatched to various sites to perform maintenance on [Type of Equipment] that had failed.
  • Performed all job tasks while complying with the company's safety procedures and guidelines.
  • Documented all issues that occurred on each service call into job report that was submitted to [Job Title].
  • Kept up to date on knowledge by participating in [Number] training classes in [Year].
  • Provided key information to customers, educating on equipment, products and services.
  • Coordinated efforts with other workers involved in installing and maintaining equipment and components.
  • Managed technicians while leading and delegating job assignments, tracking project statuses and resolving issues to maximize productivity.
  • Provided effective demonstrations of [Type] systems so that customers understood how to use each feature.
  • Demonstrated [Type] systems and instructed customers on how to properly use each feature.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Reduced process gaps while training new technicians on best practices and protocols.
  • Maintained clean tools, test equipment, and work motor vehicles.
Air Duct Technician, 05/2007 to 07/2012
Stanley Steemer International, Inc.Holbrook, MA,
  • Fabricated and altered parts with metal hammers, punches, drills and shears.
  • Used power tools to grind, sand and polish metals, plastics and wood products.
  • Answered service calls to address mechanical system issues such as ventilation, air conditioning and heating.
  • Prepared metals for industrial processes by cleaning, degreasing and removing impurities from raw materials.
  • Cleaned and maintained ventilation and furnaces
  • Maximized sales by offering additional services and product upgrades
Education and Training
High School Diploma: , Expected in 06/2006
Eastridge Senior High School - Rochester, NY

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School Attended

  • Eastridge Senior High School

Job Titles Held:

  • Customer Account Manager
  • Installation Technician
  • Air Duct Technician


  • High School Diploma

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