Motivated Customer Account Executive offering 8+ years of experience in acquiring new customers and building retention. Knowledgeable about industry standards and companies. Excellent attention to detail with persuasive communication style.
Experienced Customer Account Executive highly effective at building and maintaining customer loyalty. Proficient conflict resolver, problem-solver and time manager.
Results-oriented Customer Account Executive bringing expertise in consultative sales and overcoming objectives. Dedicated to continuous professional development and improvement against quotas.
Skills
Customer Acquisition and Retention
Sales
Budgeting
Scheduling
Invoicing
Client Needs Assessment
Account Management
Prospecting Clients
Customer Accounts Management
Product Knowledge
Quality Management
Technical Support
Customer Complaint Resolution
Order Entry
Account Opening
Account Closing
Work History
05/2016 to Current
Customer Account ExecutiveButler Technical Group – Erlanger, KY,
Applied consultative approach and established script responses to overcome customer objections.
Built rapport with customers and maintained loyalty by providing fast, knowledgeable service.
Utilized professional telephone skills and extensive knowledge of [Industry] to persuade customers to take advantage of company offerings.
Managed timely and effective replacement of damaged or missing products.
Entered orders into VPN computer database system.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Handled over 45 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Described and explained details about Xfinitys new and improved product and service options to inform customers and guide purchasing decisions.
Educated customers about billing, payment processing and support policies and procedures.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Met all customer call guidelines including service levels, handle time and productivity.
Provided ongoing guest service, including Xfinity Internet advice.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Recommended Xfinity products to customers, thoroughly explaining details.
Investigated and resolved customer inquiries and complaints quickly.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Effectively communicated with customers about account changes, new technology products or services and potential Internet upgrades.
Maintained up-to-date knowledge of product and service changes.
12/2014 to 05/2019
Lead Retail Sales AssociateLkq – Lake City, FL,
Provided excellent customer service to cultivate loyalty and satisfaction.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Answered product questions with up-to-date knowledge of sales and store promotions.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Worked closely with assis manager to solve problems and handle customer concerns.
Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
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