customer account executive direct sales rep resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary
  • A highly motivated professional with a verifiable record of accomplishment spanning over 26 years. Highly creative, recognized as a results-oriented and solution-focused individual. Areas of strength include:
  • Outside Sales Professional
  • Team Management
  • Office Management

High-achieving DClaire with solid sales history and in-depth telecommution experience. Oversee greater Boston territories with well-coordinated and forward-thinking approaches to bringing in new customers and taking advantage of dynamic opportunities. Positive, high-energy and entrepreneurial sales leader.

  • Superior organizational skills
  • Energetic and driven
  • Elite Sales Award winner 3 years in a row
  • Upselling techniques
  • Excellent presentation skills
  • Enthusiastic and friendly
  • Strong communication and interpersonal skills
  • Salesforce proficiency
  • Strategic sales techniques
  • Resolution-oriented
  • Sales Associate of the Year Elite Award 3 years in a row
  • Associate of the Quarter Club Award 12 times in a row
  • Lead prospecting
  • Territory networking
Work History
01/2010 to 05/2020
Customer Account Executive, Direct Sales Rep Pactiv Lake Forest, IL,
  • Outside sales Door to Door cold calling 7 years
  • Service providers of Video , Phone , Internet & Home Security Entertainment
  • Bringing superior customer experience on every level of contact
  • Providing accurate informationand maintanting customer's accounts in a timely manner
  • Educating customer's on our products and service while updating them with the new technology and how to use it
  • Providing technical support and resolving problems with Video base equipment
  • Meeting all metrics on a monthly bases
  • Which include First call resolution, Talk time, Hold time, After call time
  • Consistently meeting sales goals on a daily and monthly bases
  • Helping my team with supporting them with update's and all other major changes
  • Continuing to educate myself by taking courses provided by the company on network technology
  • Providing floor support for new hire's and educating them during their broadband prep week
  • Working closely with Supervisors of the daily and weekly needs of the teams support
  • Generating new sales within an assigned territory
  • Door to Door cold calling
  • Exceeding Sales goals and achieving more than 150% to goals at times
  • Generating leads from sales
  • Retaining customer by setting great expectation of experience
  • Winning back customer from other competitors Dish, Verizon , RCN, Direct TV, Vonage Ect
  • Raising Stars Award
  • Winner of (the Bow Tie Award)
  • Awards for outstanding Winback Rep for the years of 2012, 2013, 2014, 2015,
  • 3 time winner of Elite in the winback Rep space for the years of 2018,2019,2020
  • New Hire field sales trainer for door to door sales- (taking new employees in real time cold calling overseeing ojection handling
  • Training new hires on policies and procedures attaining to proper & legal sales forms
  • Tracking sales, tracking installs, policies on credits,
  • Training new hires on order systems of DSX billing, Credit tool, infoquest sales tracker ,Book of business
  • Training new hires on Risk management policy and how to run credit check on new customer
01/2007 to 01/2010
Commercial Sales/Account Specialist Creative Playthings City, STATE,
  • Manufacture swing sets, hot tubs, basketball courts
  • Managed multiple accounts including the following; Target, Walmart,,, Sam's Club, UCC (United Consumer Club), Lowes, Dallas Sheds, Classic Sheds of Albany, NY, Pool Place (6 stores), H&H Sales(20stores)
  • Order Entry and Tracking using Macola System Software
  • Distributed advertising and marketing materials to all company owners selling Creative Plaything products
  • Managed sales and assembly training with all companies carrying products
  • Train customers and dealerships with online ordering system
  • Designed pricing tears for new dealerships pending orders and product movement
  • Managed internet sales, trade shows, expos and retail store sales
01/1997 to 01/2007
Business Owner/Entrepreneur ScoutTours Inc City, STATE,
  • Group Travel and Tours for over 2000 travel groups
  • Managed all accounts receivable and payable
  • Managed employee payroll, taxes, and benefits
  • Manage all petty cash and office supply expense accounts
  • Reconcile bank balances; record general ledger entries
  • Establish customer credit lines and set up credit accounts with vendors
  • Managed office which included: maintaining equipment, implementing policies and procedures, filing systems, daily operations, customer service, etc
  • Managed all legal aspects of business, including travelers insurance, office insurance, association memberships, incorporation of business,
  • Designed and Managed all customer contracts
  • Managed and maintained vendor contracts
  • Managed team of 7 employees which included setting up their daily tasks, tour plans, transportation, hotels, restaurants, attractions, etc
  • Traveled to new destinations worldwide to scout and expand our destination offerings; which included the UK, Russia, France, Italy, Germany, Iceland, Switzerland, Scotland, Alaska, Hawai, Bermuda, Mexico, and Whales
  • Setup and Managed Fam tours to promote customers to travel to new destinations
  • Managed Advertisement for company which included: brochure design, printing, shipping, and bulk mailings throughout the year to our customers
  • Sales; research area towns and travel groups to find group travel leaders, cold called group leaders and went door to door to get business started and to expand our customer base
01/1984 to 01/1997
Plant Manager Joy Packaging Inc City, STATE,
  • Packaging Industry
  • Managed customer base which included; EMC, Technical Communications, Digital Marine, Laser Engineering, government contracts, etc
  • Managed employees, including interviewing, hiring, and termination processes
  • Maintained customers
  • Managed over plant operations
  • Managed customer service
  • Managed production of products to make sure company was meeting or exceeding customer expectations
  • Package design and implementation
  • Work on and maintained corrugated machine
  • Worked with foamforming packaging machine
  • Worked with Bostitch stapler
  • Worked with dye cutting machines
  • Worked with hot adhesive machines
  • Worked with band saw machine ACCOMPLISHMENTS
  • Successfully opened, maintained and managed daily operations of my own business
  • Established company policies and procedures for my business
  • Owned and managed rental properties Successfully maintained future sales and existing accounts
Expected in 1982 to to
High School Diploma:
Framingham South High School - Framingham, MA
GPA: 3.00

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Resume Overview

School Attended

  • Framingham South High School

Job Titles Held:

  • Customer Account Executive, Direct Sales Rep
  • Commercial Sales/Account Specialist
  • Business Owner/Entrepreneur
  • Plant Manager


  • High School Diploma

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