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customer account executive resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Career Overview
To obtain long-term employment with growth potential in a company where I can contribute high energy, a positive attitude, and a personal desire to excel.
Core Strengths
Skills: Great Customer Service, Excellent Interpersonal and Organizational Skills, Excellent Verbal and Written communication Skills, Knowledge of Microsoft Office, Multi-line telephone, Able to Multi-task and Prioritize, Operate Computerized Cash Registers, Fax, Copier, Telephones, Computers, Type (35 wpm), Alpha and Numerical Filing.
Accomplishments

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience
07/2014 to Current
Customer Account Executive Butler Technical Group York, PA,
  • Saves and retains customers by identifying reasons for request to disconnect and overcoming concerns in an effort to retain customers.
  • Aligns product and feature benefits, and pricing, to the need of the customer.
  • Resolves customer complaints and concerns through active listening, empathy, and professionalism. Demonstrates ability to establish and maintain effective relationships with customers.
  • Provides a full range of customer service for all lines of business (video, high speed internet and digital voice) in a prompt, efficient and professional manner.
  • Possesses an excellent knowledge of windows and Macintosh operating systems, internet/IP, web browsers, e-mail and other PC operating and connectivity technologies. Diagnoses PC hardware, software, operating system and cable modem and cabling issues.
  • Demonstrates good oral and written communication skills, with ability to articulate relevant information and directions in an organized and concise manner.
02/2013 to 05/2014
Retention Associate Fis Canton, GA,
  • 1
  • Presented high level customer service in an efficient manner.
  • Introduced the products and services for existing customers.
  • Responded to all queries regarding billing disputes.
  • Executed orders for new service, reschedules and saved accounts.
  • Monitored and reported the results of retention efforts.
  • Utilized the sales techniques and tools to retain consumer relationships and attended inbound disconnected calls immediately and proficiently
09/2012 to 01/2013
Car Salesperson Eastern Metal Supply Winston, FL,
  • Determine customer needs and recommend most suitable vehicle to meet those needs.
  • Negotiate sale price and determine trade-in value for customers' current vehicle.
  • Assist customers obtain financing, which may include cash payments or an installment loan.
  • Highlight and cross-sell additional products; such as accessories, extended warranties and payment protection.
  • Ensure customer satisfaction from sale to delivery; while verifying all required documentation complete before delivering vehicle.
  • Update stock lists, placing orders for new cars from manufactures and buying in used cars.
09/2009 to 05/2012
Office Administrative Assistant Hyatt Chesterfield, MO,
  • Handled administrative duties while maintaining exceptional service to faculty, staff and students.
  • Accurately complied records and reports using various Microsoft Office software.
  • Effectively assisted faculty members with faxing, copying and correspondence.
  • Answered multi-line telephones; delivered oral and written messages.
05/2008 to 08/2008
Barista/Cashier City Of Seattle, Wa Seattle, WA,
  • Accurately handled large sums of currency on a computerized cash register for all items sold.
  • Assisted consumers with a wide variety of products and available services.
  • Provided friendly and prompt service to every client.
  • Maintained professional and clean work area according to company policies.
06/2005 to 05/2007
Counselor/Office Assistant Goddard Riverside Community Center City, STATE,
  • Answered multi-line telephones delivered oral and written messages.
  • Processed incoming payments and prepared receipts.
  • Performed various administrative duties such as typing, filing, copying and faxing.
  • Observed and monitored children's play activities, entertained children by reading or playing games with them.
  • Planned and prepared nutritional meals according to company guidelines.
06/2004 to 08/2004
Assistant Counselor YMCA City, STATE,
  • Supervised group of campers with special attention to the following: camp programs, health, happiness, discipline, cleanliness, safety, routine duties, and character and skill development.
  • Worked with the camp directors and other camp staff to resolve difficulties with facilities, programs and campers.
  • Instructed and guided cabin groups and individual campers to successfully participate in designated activity.
Educational Background
Expected in
Bachelor's: Communications, Public Relations and Marketing
Jacksonville University - Jacksonville, Florida
GPA:
6/2007- Present Jacksonville University Jacksonville, Florida Major: Communications specializing in Public Relations and Marketing Degree Pending: Bachelor's Degree
Expected in
High School Diploma:
Community High School - Teaneck, New Jersey
GPA:
9/2003-6/2007 Community High School Teaneck, New Jersey High School Diploma (Received)
Professional Affiliations
Skills
And Marketing, Marketing, Public Relations, Copying, Faxing, Multi-line, Telephones, Administrative Assistant, Correspondence, Microsoft Office, Ms Office, Office Administrative, Office Administrative Assistant, Payments, Customer Service, Receptionist, Retail Sales, Filing, Games, Office Assistant, Typing, Associate, Billing, Sales, Sales Techniques, The Sales, Account Executive, Articulate, Benefits, Cabling, Customer Account, Modem, Pricing, Voice, Cash, 35 Wpm, Excellent Verbal And Written Communication Skills, Organizational Skills, Telephone, Buying, Buying/procurement, Documentation, Satisfaction, Cash Register, Cashier

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Resume Overview

School Attended

  • Jacksonville University
  • Community High School

Job Titles Held:

  • Customer Account Executive
  • Retention Associate
  • Car Salesperson
  • Office Administrative Assistant
  • Barista/Cashier
  • Counselor/Office Assistant
  • Assistant Counselor

Degrees

  • Bachelor's
  • High School Diploma

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