Customer Account Executive resume example with 14+ years of experience
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Hard working and energetic manager and top-rated sales associate with more than 13 years leading dynamic sales teams in fast-paced markets. While Maintaining an Increase sales and customer base to exceed company's sales objectives and stay ahead of competition.
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- Interacts with customers via telephone, e-mail, or face-to-face to assist with a customer inquiries and issues.
- Consistently demonstrates ability to meet higher performance expectations Demonstrates closing techniques consistently, repeatedly, and in a timely manner Recognizes, conveys, promotes, and sells products and service value.
- Consistently month after month maintain exceeding exception and highly effective sales stats Ranked as Top 5 in sales for first quarter 2015 Maintain time management metrics while proficiently selling all lines of business on highly effective status Resolve customer service issues while maintaining sales call effectiveness.
- Effectively worked with supervisor and manager to run team meetings and coach peers Trained other sales agents in sales techniques and call effectiveness Generated repeat business through exceptional customer service.
- Interviewed job candidates and made staffing decisions.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Adhered to all confidentiality requirements at all times.
- Cross-trained and backed up other customer service managers.
- Solved unresolved customer issues.
- Strong leader of customer support staff.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Managed work flow to exceed quality service goals.
- Scored in top 10% of employees in successful resolution of issues Developed reputation as an efficient service provider with high levels of accuracy.
- Assisted customers with food selection, inquiries and order customization requests.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Served as the main liaison between customers, management and sales team.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Provided ongoing guest service, including giving fashion advice.
- Directed calls to appropriate individuals and departments.
- Helped drive sales goals and achieve monthly quotas.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Operated a POS system to itemize and complete an average of number customer purchases.
- Created and maintained an organized database to develop promotional sales.
- Dedicated to continuously improving sales abilities and product knowledge.
- Achieved sales goals and service performance requirements through new customer sales.
- Learned, referenced and applied product knowledge information.
- Participated in physical inventory counts every time period.
- Folded and arranged garments in attractive displays.
- Recommended alternative items if product was out of stock.
- Assigned employees to specific duties to best meet the needs of the store.
- Instructed staff on appropriately handling difficult and complicated sales.
- Trained and developed new associates on POS system and key sales tactics.
- Implemented a new ordering process and identified poor work habits to improve process effectiveness.
- Generated repeat business through exceptional customer service.
- Conducted store inventories once per quarter.
- Hired, trained and evaluated personnel in sales and marketing.
American School - Lansing, IL
GPA: Academic Achievement Award
Academic Achievement Award Business, Management and Communications
administrative, Cash handling, closing, coach, color, interpersonal communication, Customer relations, Excellent customer service, customer service, customer support, database, Detail-oriented, e-mail, Staff training, fashion, inventory, Team building, marketing, meetings, Merchandising, Excel, Microsoft Outlook, Word, Works, Negotiation, Personnel, POS, problem solving, improve process, Product development, Project planning, quality, Researching, selling, sales, staffing, Strategic, Strategic planning, supervisor, telephone, telephone etiquette, phone, time management
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Resume Overview
School Attended
- American School
Job Titles Held:
- Customer Account Executive
- Cashier Manager
- Softlines Lead
- PIC Front End
Degrees
- High School Diploma
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