customer account executive resume example with 11+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Reliable and detail-focused professional offering nine years of experience in superior staff support, including event management, business correspondence, record maintenance, and data entry. Prioritizes effectively to address competing priorities in dynamic and fast-paced environments.
Skills
Office record management
Report writing skills
Customer service
Microsoft Word, Outlook, and Excel
Data entry & management
Multi-line telephone skills
Interpersonal and written communication
Technical troubleshooting
Calendar and appointment scheduling
Multitasking & time management
Experience
09/2019 to CurrentCustomer Account ExecutiveDocusign, Inc. | Atlanta, GA,
Maintain a strong knowledge base of dynamic product options and sales promotions to better serve every client.
Create and manage support tickets with the engineering team for our customer base.
Assist customers in filling out applications for new service and how to operate their accounts.
Collaborate with peers and the management team to brainstorm possible improvements and solutions for our platform.
Assisted customers in troubleshooting account issues and activating equipment.
Contact current and potential clients to promote products and services.
Pursue sales goals with a competitive approach and attitude of continuous improvement.
Cultivate and develop customer relationships to enable sustained revenue growth and ensure customer satisfaction.
Participated in training and mentoring new team members.
Prepare and present quotes for potential clients, upsell special packages, and maintain high levels of accuracy.
Input order details into data entry system, accept payments, and update accounts.
Persuaded customers to take advantage of company offerings by utilizing professional telephone skills and extensive knowledge of our products.
04/2014 to 09/2019Veterinary & Administrative Assistant Zumiez Inc. | Lynnwood, WA,
Provided exemplary customer service to clients across multiple communication channels.
Composed and managed medical summaries for each patient using high attention to detail.
Assisted in project coordination and planning for cardiology lectures and continuing education events.
Worked closely with each doctor to provide complex clinical care management, patient education, and counseling.
Set up and maintained physical and electronic filing systems to preserve organizational efficiency.
Communicated with vendors to place and receive orders, request services, and deliver instructions from office management.
Managed and submitted insurance claims for patients in addition to medical summaries to all appropriate parties.
Drafted professional business communication and answered all incoming phone calls and emails.
Greeted incoming patients and verified paperwork to manage smooth intake processes.
Managed customer complaints and rectified issues to complete satisfaction.
Managed electronic calendars and scheduled meetings, appointments, and conference calls.
01/2010 to 04/2014Store ManagerHerbivore Clothing Co. | City, STATE,
Engaged and interacted with customers in every facet to create a positive experience and drive revenue growth.
Completed daily administrative tasks including composing business correspondence, managing filing systems, and completing daily sales reports.
Assisted in the coordination and execution of several national tabling events.
Updated and edited company website and social media platform.
Used accounting software and data entry to keep track of purchase orders, invoices, and inventory.
Collaborated with the management team to maximize customer satisfaction, streamline procedures, and improve productivity.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Provided leadership, insight, and mentoring to new team members to supply knowledge of various company operations.
Coordinated inventory ordering, receiving merchandise, pricing, and stocking to maintain appropriate product levels.
Education
Expected in 2023 to to Bachelor of Science | Geospatial Science Oregon State University, , GPA:
Expected in 2019 to to Associate of Science | Portland Community College, Portland, ORGPA:
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