customer account executive resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Core Qualifications
Microsoft Word, Excel, Access, PowerPoint *Kronos Workforce Central *ADP Enterprise
07/2011 to Present Customer Account Executive Khoros, Llc | Kansas City, MO,
  • Processing of in-bound customer service calls for Comcast Corporation.
  • Work closely with customer service department to ensure that customer orders are processed accurately.
  • Provide guidance to customers on the use of Comcast Digital Voice, Comcast High Speed Internet and Xfinity Cable.
07/2012 to Current Certified Nursing Assistant Touchstone Communities | San Antonio- Socc, TX,

- Report all patient-related activity to nursing staff in a timely manner

- Take and record in the computer patients' vital signs

- Maintain the safety of patients

- Inspect and clean work area

- As primary care giver to patients, attend to all personal needs and

hygiene care

- Monitor patients who need closer observation

12/2006 to 07/2011 Swing Manager Mcdonald's | North Canaan, CT,
  • Processed month end reports and submitted to corporate office on a timely basis.
  • Processed daily employee punch records for accurate bi-weekly payroll.
  • Ensured that adequate staffing was available daily.
  • Helped with translating for Hispanic employees during meetings and one-to-one coaching.
  • Trained new employees regarding employee benefits, payroll issues and provided assistance with general human resources needs.
  • Provided on-going training to employees to assure continued staff development.
  • Coordinated with the corporate office to make sure that employees' needs were met regarding payroll, benefits and general training of newly hired employees.
08/2002 to 12/2006 Payroll/Benefits Coordinator Natural Grocers | Fort Collins, CO,
  • Trained employees on Human Resources procedures and benefits packages offered to new employees of a long-term health care facility.
  • Processed daily employee punch records for accurate processing and documentation of bi-weekly payroll for 350+ employees per year.
  • Utilized Kronos Wrokforce Central and ADP Enterprise software to collect employee biometric data for a finger-scan/biometric time clock.
  • Helped with written and verbal communication (translation) for Spanish speaking employees during bi-weekly employee training and one-to-one coaching.
  • Assured that overtime pay was limited and controlled on a weekly basis by notifying administrator when overtime pay was approached by employees.
  • Coordinated Open Enrollment on an annual basis for all insurance and benefits offered to employees.
03/2001 to 08/2002 Billing & Collections Representative Natural Grocers | Gresham, OR,
  • Processed billing and collection on a monthly basis and provided month-end reports.
  • Provided maintenance for Medicaid, Medicare and Private Insurance accounts including monthly billing and collection.
  • Prepared month-end reports for Medicare, Medicaid, and Private insurance accounts.
  • Made on-going collection calls for all outstanding accounts to increase revenue.
07/1998 to 03/2001 Payroll/Benefits Coordinator FIVE STAR QUALITY CARE, INC. - AUTUMN BREEZE NURSING AND REHAB CENTER | City, STATE,
  • Processed bi-weekly payroll using Kronos and ADP Enterprise systems for a long-term health care facility.
  • Coordinated Open Enrollment on an annual basis for all insurance and benefits offered to employees Coordinated employee benefits, payroll, human resources and training of new hires.
  • Provided worker's compensation services to employees who had on-the-job injuries.
  • Promoted to Business office Manager and worked with accounts receivable, billing, collections and resident trust fund.
  • Awarded Employee of the month - September 1999.
03/1993 to 08/1997 Instructor and Assistant PACIFIC UNION COLLEGE ESL | City, STATE,
  • Taught English as a Second Language (Grammar, Reading, Vocabulary, and Writing) to international students.
  • Coordinated with office of accounts receivable to oversee student billing for the Test of English as a Foreign Language (TOEFL).
  • Administered and graded the institutional TOEFL for international students.
  • Prepared progress reports (charts) for the students' performance on the TOEFL using Microsoft Office extensively.
  • Worked as administrative assistant to the director of the English Language Program at Pacific Union College.
Expected in June 1993 Bachelor of Arts | Business Administration PACIFIC UNION COLLEGE, Angwin, CA GPA:
Business Administration
Expected in Bachelor of Arts | English , , GPA:
English Chattahoochee Tech Currently enrolled School of Nursing
Fluent in English, Spanish and Amharic
Community Involvement
accounts receivable, administrative assistant, ADP, benefits, billing, bi, Cable, charts, coaching, customer service, documentation, employee training, Fluent in English, English, Human Resources, Insurance, Kronos, long-term health care, director, meetings, Access, Excel, Microsoft Office, office, PowerPoint, Microsoft Word, Enterprise, Nursing, office Manager, payroll, progress, Reading, Spanish, Spanish speaking, staff development, staffing, translating, translation, verbal communication, written

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Resume Overview

School Attended


Job Titles Held:

  • Customer Account Executive
  • Certified Nursing Assistant
  • Swing Manager
  • Payroll/Benefits Coordinator
  • Billing & Collections Representative
  • Payroll/Benefits Coordinator
  • Instructor and Assistant


  • Bachelor of Arts
  • Bachelor of Arts

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