customer account executive resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
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Professional Profile

Motivated professional with more than 15 years of diverse personnel and human resource support, workforce planning, and payroll administration experience. Broad background supporting operational level planning, policy, and resources for managing contingency operations and mission objectives. Skilled in collecting data, evaluating effectiveness, and researching and developing new processes.

Relevant Experience

Worked hand-in-hand with company leaders to identify individuals both within the organization and outside that held the skills, qualities and attributes to fill open positions.

Reduced employee turnover by educating them of the benefits available to them including company sponsored Medical, Dental, AD&D, 401(k), FSA, etc. Explained policies pertaining to missed worked days, vacation, paid time off and termination policies.

Acted as a liaison between employee personnel and upper management. Encouraged open dialogue and acted with utmost confidentiality when handling any sensitive personnel issues and resolved the potential conflict swiftly with the guidance of management.

Customer Account Executive, 01/2018 - Current
Avepoint Jersey City, NJ,
  • Consulted and educated customers on home entertainment and technology options available to them as new and existing customers. 
  • Focused on enhancing customer experience by actively listening and engaging the customer in a warm and friendly conversation. 
  • Assisted customers with completing quick and efficient sales transactions to guarantee high level of customer service.
  • Within one-year was named as the point of contact for our pod when supervisor is away. 
  • Temporarily filled in for lift-off's as needed or when supervisor is away. 
  • Named OMNI Champion for my team responsible for keeping others in my team up to date with upcoming changes, encouraging utilization rate increases and reported errors to OMNI point of contact.  

Human Resources; Payroll Administrator, 01/2002 - 01/2018
Encompass Health Corp. Morgantown, WV,


Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties ranging from personnel hiring, training and management.

Monitored daily banking transactions and managed company tax payments for an organization with $3 million in annual revenue.  Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable, accounts receivable and profit and loss.  Determined proper handling of financial transactions and approved transactions within designated limits.  Audited contracts, orders and vouchers.  Prepared and maintained support documentation.  



  • Reduced Workman's Compensation and U.S. Longshoreman Insurance premium by 20%.  Responsible for generating and submitting monthly reports to the insurance company for premium audit calculations. 
  • Researched group healthcare options which provided greater coverage to the employee's while reducing the overall premium.  
  • Submitted LS-202 reports to the U.S. Department of Labor within 3 days of an employee injury and assured compliance with OSHA mandatory reporting requirements.  
  • Responsible for compliance with Prevailing Wage or Davis Beacon wage determinations.  Filled out and submitted Intents and Affidavits with the State of Washington Department of Labor and Industries.  
  • Maintained OSHA 300 logs throughout the year and responsible for mandatory posting and reporting requirements.  
  • Managed transition from ADP Payroll Processing Services to Paychex payroll services.  Trained employees on how to access the new site and assisted in enrolling employees in employer 401(k) retirement plan and group health insurance.  
  • Part of a team responsible for bidding and obtaining a 5-Year Small Business Set-Aside Contract worth $5 Million. 

Office Manager, 02/1998 - 01/2002
State Farm Insurance City, STATE,
  • Processed applications, payments, corrections, endorsements and cancellations.  Increased Agent's books of business by calling warm leads to expand client base.  Promoted agency products to customers in person, on the telephone and in writing.  Followed up with potential clients regarding online information requests.  Finalized and maintained all types of personal lines insurance policies within the agency. 
  • Reported staff payroll to a third party payroll processing service.  Reconciled agency bank account and made daily deposits to the bank.  Implemented an incentive program to motivate sales staff to reach sales goals and customer service quality standards.  
  • Responsible for servicing and increasing sales with the Hispanic clientele.  Ensuring proper translation or interpretation of policies.  
Customer Service Incoming Wire Services , 01/1996 - 02/1998
First Interstate Bank City, STATE,  
  • Responsible for verifying data entry in the incoming wire transfer banking system to ensure proper routing of funds.  Investigate wire transfer rejections and answer incoming customer service inquiries.  
  • Request a reversal of fees when a wire was not properly routed or missed the federal reserve deadline.  
  • Met with incoming wire team weekly to discuss Quality Assurance, Data Entry quotas and compliance training.  

Bachelor of Arts: HR & Management in Leadership, Expected in 01/2022
true -
Portland State University - Portland, OR
Status -

In Progress - Expected graduation date 01/2022

Double Major HR Management & Management and Leadership

Associate of Arts: Associate of General Studies , Expected in 2016
Portland Community College - Portland, OR
Status -
Personal References
  • References available upon request

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Resume Overview

School Attended

  • Portland State University
  • Portland Community College

Job Titles Held:

  • Customer Account Executive
  • Human Resources; Payroll Administrator
  • Office Manager
  • Customer Service Incoming Wire Services


  • Bachelor of Arts
  • Associate of Arts

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