Organized, detail-oriented, and enthusiastic professional seeking a career that will provide me with the opportunity to use my strong leadership, sales, customer service, marketing, and administration skills to share my passion for people and sales.
Highlights
16 years customer service experience
Excellent written and verbal communication
Advanced skills in sales, web-based software, administration, and marketing
Strong leadership and organization skills
Self-motivated
Meticulous attention to detail
Strong time management skills
Advanced computer skills, including SAP, Word, Excel, PowerPoint, and SalesForce
Customer relationship management
Dedicated team player
Experience
10/2016 to Current
Customer Account CoordinatorCargill, Inc. – Bovina, TX,
Provides pricing, lead time, processes material orders and provides order status (warranty, returns, and standard orders) to customers, service technicians and sales consultants.
Coordinates and communicates with internal departments to insure that orders are shipped on time and that invoicing, quality, and shipping discrepancies are quickly resolved to maintain a high level of customer service.
Evaluates sales leads, and assigns them to the correct sales representative.
Receives and processes incoming customer, sales consultant, and technician telephone calls, faxes, and emails for price and lead time quotes, new material orders, return authorizations, shipping error resolutions, invoicing matters, and any other customer issues.
Provides expert product and service information, escalating the the appropriate department, as necessary.
Manages wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
11/2015 to Current
Leasing ConsultantThe High Companies – Springboro, OH,
Designed electronic file systems and maintain electronic and paper files.
Drafted meeting agendas, supplied advanced materials and executed follow-up for meetings and team conferences.
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
Handled customer complaints personally to verify they are properly handled.
Conducted apartment tours for potential residents and answered all questions and the property and policies.
Consistently recognized by management as a team leader and outstanding performer.
Worked with the manager to identify, develop and achieve community goals and objectives.
Maintained accurate and updated websites and printed materials.
Prepared and submitted weekly and monthly resident visit logs in a timely manner.
Maintained resident relations with regular resident visits and phone calls.
07/2012 to 09/2013
Office ManagerUniversity Of Miami Miller School Of Medicine – Hollywood, FL,
Managed and oversaw all daily office operations for three businesses.
Used Excel and QuickBooks to record daily sales, company expenditures, as well as, general bookkeeping duties.
Used Excel to perform quick calculations of Net Sales and Expenses.
Processed weekly employee payroll through QuickBooks.
Responsible for organizing and handling daily cash flow, cash reconciliations, bank deposits as needed, management of master cash register records, and balancing all checking and payroll accounts.
Managed all operations during periods of temporary owner absence.
Maintained excellent and positive working relationships with vendors.
Reconciled multiple accounts and financial statements on a weekly and monthly basis.
Coordinated and communicated with employees concerning payroll and scheduling.
Assisted in organization and preparations of banquet and wedding events.
08/2005 to 05/2011
Director of Marketing/ Customer Service and Account ManagerK12 Services, Inc. – City, STATE,
Helped manage the company's web-based tracking system that tracked multiple manufacturers product inventories for their customers.
Built and maintained strong, long-lasting customer and client relationships.
Ensured the timely and successful solutions according to customer needs and objectives.
Worked closely with clients, schools, distributors, brokers and the U.S.D.A. to ensure successful business processes and operations.
Responsible for training and on-boarding of new customer service employees.
Responsible for organization, set up and dis-assembly of trade show booths.
Travelled to clients and State trade shows to train users to successfully implement and run web-based tracking system.
Web development and maintenance.
Created advertisements, websites, and point of sale literature for clients and schools.
Responsible for managing and meeting yearly marketing budget.
Responsible for completion and submission of quarterly marketing reports.
Communicated updates with clients and their customers through email and phone.
Education
Expected in 2004
Bachelor of Science: Marketing and Communications Clemson University - Clemson, SC GPA:
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School Attended
Clemson University
Job Titles Held:
Customer Account Coordinator
Leasing Consultant
Office Manager
Director of Marketing/ Customer Service and Account Manager
