Enthusiastic, organized and motivated client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends, eager to apply time management and organizational skills in various environments. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Seeking innovative opportunities to expand skills while facilitating company growth. Graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Skills
Payment management
Account updating
Document management
High-energy attitude
Product organization
Store maintenance
Problem-solving abilities
Detail-oriented
Customer Relationship-oriented
Adaptive team player
Self-started
Focused on results, not obstacles
Creative, Problem-solver
System implementation
Courteous demeanor
Microsoft Office expertise
Organizational skills
Team building
Flexible schedule
Critical thinking
Good work ethic
Planning & organizing
Experience
06/2020 to Current
Customer Account CoordinatorCargill, Inc. – Elk River, MN,
Gathered business requirements from users to convert to technical requirements.
Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
Collaborated with management team to implement new work procedures or policies.
Created and distributed monthly, quarterly and annual reports to management regarding performance.
Established accounts for new customers and updated existing accounts with current demographic and order information.
Implemented and followed up on sales directives from management.
Created and developed proposals and contracts for assigned business accounts.
Accepted and processed customer payments and applied toward account balances.
Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Performed administrative functions for assigned accounts, recorded address changes and purged records.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Monitored team progress and enforced deadlines.
Gathered business requirements from users to convert to technical requirements.
Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
Collaborated with management team to implement new work procedures or policies.
Created and distributed monthly, quarterly and annual reports to management regarding performance.
01/2015 to 11/2019
Provider Network Account SpecialistUnited Healthcare Group – City, STATE,
Established accounts for new customers and updated existing accounts with current demographic and order information.
Created and developed proposals and contracts for assigned business accounts.
Recommended and implemented solutions based on issue analysis and business implications.
Implemented and followed up on sales directives from management.
Received, prioritized and responded to multiple points of customer communication.
Coordinated efforts with appropriate departments and personnel to promote customer satisfaction.
Diagnosed network problems involving combination of hardware, software, power and communications issues.
Developed stakeholder communications and training in support of process implementation.
Handled spirited customer conversations and alleviated disputes using appropriate communication skills and conflict resolution techniques.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Enhanced electronic records management systems to meet new needs and forecasted demands.
Supported healthcare applications by monitoring security, performance and reliability.
03/2013 to 12/2014
Customer Service Representative New York and CoNew York And Company – City, STATE,
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Educated customers on special pricing opportunities and company offerings.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Upheld quality control policies and procedures to increase customer satisfaction.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
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