, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Custom Installations Project Manager with over twenty years of experience in the low voltage industry and fourteen years at Best buy.
Reputation for work ethic, attention to detail, and critical thinking to resolving problems under pressure.
Adept at learning new tasks quickly, and always exploring ways to go above and beyond the expected performance to support the team.
Skills
ISF
URC
Savant
Control 4
Lutron
Project Management
Written communication
Database Management
Microsoft Office
Microsoft Visio
Schematic Development
2D And 3D Modeling
Blueprints and Schematics
AV/ IT Installation Experience (Residential and Commercial)
Residential and Commercial construction expertise
General knowledge of NEC, IBC, and NFPA code requirements
Work History
01/2019 to CurrentCustom Installation Project ManagerMagnolia Design Center | City, STATE,
Manage team of 8 employees, overseeing hiring, training, and professional growth of employees.
Oversee and assist complex audio video designs by giving technical expertise.
Oversee installation of home automation systems and work conducted by employees to verify each project meets customer expectations.
Developed and implemented project plans for AV installations by scheduling employees, checking equipment and reviewing scope of work for any special considerations.
Communicated effectively when meeting with customers, answering questions and assisting system designers in providing detailed scope of work and proposals.
Serve customers in efficient, friendly manner following outlined steps of service.
Actively listen to customers by handling concerns quickly and escalating major issues to supervisor.
01/2016 to 01/2019Magnolia Care Technical SpecialistMagnolia Design Center | City, STATE,
Perform ISF Video Calibrations.
Perform quality control inspections and effectively trained team members on best practices and protocols
Remote technical support of Magnolia-installed devices on client networks in real time.
Remote diagnosis and issue resolution, including customized control of critical products on network through power management.
Hourly status checks to help avoid system downtime via custom-configured alerts.
Remote system updates (e.g., firmware, updates and software patches)
Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Recommended solutions to complex situations through research and critical thinking.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
01/2013 to 01/2016Magnolia Lead Custom InstallerMagnolia Design Center | City, STATE,
Establish cabling infrastructure needed for successful deployment of systems in both retrofit and new construction work environments.
Responsible for delivery, installation, configuration, and programming of automation/ control systems, audio , video, security, lighting, shades, HVAC, and networked systems in residential and commercial spaces.
Work with Magnolia System Designers, Project Managers, Engineers, Programmers, General Contractors, and Sub Contractors to deliver client’s desired level of functionality and performance for their system and lifestyle needs.
Responsible for all aspects involved with customer deliveries, set-ups, tutoring sessions and/ or troubleshooting.
Responsible for development of apprentice installers.
Maintain solid understanding of general electrical and construction principles and be able to execute work according to current National Electrical Code and Uniform Building Code standards.
Interpreted technical data from drawings, blueprints, schematics and service manuals.
Completed and oversaw rack fabrication.
Pulled low-voltage cabling and terminated according to industry practices.
12/2007 to 01/2013GeekSquad Double AgentBest Buy | City, STATE,
Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
Listened to customer needs and desires to identify and recommend optimal products.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Performed tasks by using proper tools, materials, methods and safe practices in accordance with best industry practices.
Pulled and terminated variety of cables according to industry practices.
Interfaced with customers to explain operation and instill confidence in installed systems.
Verified th completed work was documented accurately and resolved discrepancies.
Commended by management for continuous punctuality and superior performance.
Education
Expected in 2002Network Theory Completion | Computer Networking And TelecommunicationsColorado Technical University, Colorado Springs, COGPA:
Expected in 2001Microsoft Office Specialist | Microsoft Office XPCentral Texas College, Killeen, TXGPA:
Expected in 2000OSUT Certificate of The Army | 19D Cavalry ScoutUS Army, Fort Knox, KY, GPA:
Expected in 1997High School Diploma | Willis High School, Willis, TXGPA:
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