Custom Installation Project Manager Resume Example Magnolia Design Center

CUSTOM INSTALLATION PROJECT MANAGER

Professional Summary

Custom Installations Project Manager with over twenty years of experience in the low voltage industry and fourteen years at Best buy.

Reputation for work ethic, attention to detail, and critical thinking to resolving problems under pressure.

Adept at learning new tasks quickly, and always exploring ways to go above and beyond the expected performance to support the team.

Skills

Work History

Custom Installation Project Manager01/2019 to Current
Magnolia Design Center – City , STATE

Manage team of 8 employees, overseeing hiring, training, and professional growth of employees.
Oversee and assist complex audio video designs by giving technical expertise.
Oversee installation of home automation systems and work conducted by employees to verify each project meets customer expectations.
Developed and implemented project plans for AV installations by scheduling employees, checking equipment and reviewing scope of work for any special considerations.
Communicated effectively when meeting with customers, answering questions and assisting system designers in providing detailed scope of work and proposals.
Serve customers in efficient, friendly manner following outlined steps of service.
Actively listen to customers by handling concerns quickly and escalating major issues to supervisor.

Magnolia Care Technical Specialist01/2016 to 01/2019
Magnolia Design Center – City , STATE

Perform ISF Video Calibrations.
Perform quality control inspections and effectively trained team members on best practices and protocols
Remote technical support of Magnolia-installed devices on client networks in real time.
Remote diagnosis and issue resolution, including customized control of critical products on network through power management.
Hourly status checks to help avoid system downtime via custom-configured alerts.
Remote system updates (e.g., firmware, updates and software patches)
Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Recommended solutions to complex situations through research and critical thinking.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Magnolia Lead Custom Installer01/2013 to 01/2016
Magnolia Design Center – City , STATE

Establish cabling infrastructure needed for successful deployment of systems in both retrofit and new construction work environments.
Responsible for delivery, installation, configuration, and programming of automation/ control systems, audio , video, security, lighting, shades, HVAC, and networked systems in residential and commercial spaces.
Work with Magnolia System Designers, Project Managers, Engineers, Programmers, General Contractors, and Sub Contractors to deliver client's desired level of functionality and performance for their system and lifestyle needs.
Responsible for all aspects involved with customer deliveries, set-ups, tutoring sessions and/ or troubleshooting.
Responsible for development of apprentice installers.
Maintain solid understanding of general electrical and construction principles and be able to execute work according to current National Electrical Code and Uniform Building Code standards.
Interpreted technical data from drawings, blueprints, schematics and service manuals.
Completed and oversaw rack fabrication.
Pulled low-voltage cabling and terminated according to industry practices.

GeekSquad Double Agent12/2007 to 01/2013
Best Buy – City , STATE

Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
Listened to customer needs and desires to identify and recommend optimal products.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Performed tasks by using proper tools, materials, methods and safe practices in accordance with best industry practices.
Pulled and terminated variety of cables according to industry practices.
Interfaced with customers to explain operation and instill confidence in installed systems.
Verified th completed work was documented accurately and resolved discrepancies.
Commended by management for continuous punctuality and superior performance.

Education

Network Theory Completion: Computer Networking And Telecommunications2002Colorado Technical University- City, State

Microsoft Office Specialist : Microsoft Office XP2001Central Texas College- City, State

OSUT Certificate of The Army: 19D Cavalry Scout2000US Army- City

High School Diploma1997Willis High School- City, State

Certifications

Microsoft Word XP

Microsoft Excell XP

Microsoft Power Point XP

Microsoft Access XP

ISF Video Calibrations

Control4

Savant

URC

Hobbies

Things I like to do when I am not being techy.

Hunt and fish
Certified brisket pit master
I also enjoy various forms of woodworking and carpentry.
I have been a bladesmith for 8 years and make knives In the winter when it isn't too hot to fire up my forge.
I enjoy old world skills i.e. Arrowhead knapping, leather crafting, fur tanning, gardening, raising animals.

Resume Overview

School Attended

Job Titles Held:

Degrees

Network Theory Completion : Computer Networking And Telecommunications 2002
Microsoft Office Specialist : Microsoft Office XP 2001
OSUT Certificate of The Army : 19D Cavalry Scout 2000
High School Diploma 1997