Sales Department Manager who excels in fast-paced, deadline-driven environments. Ten years of experience and extensive knowledge in the field of custom framing. Talented salesperson and leader with a passion for customer service and a focus on conflict resolution.
Established track record of exceptional sales results
Cheerful and energetic
Excellent time management
Strong background in fine arts and design
Achieved more than 20% growth in department's annual sales over a period of 4 years.
Developed the skills and capabilities of 3 assistants enabling their promotion from part-time to full-time employment and starting them on a course to management.
Fostered relationships with large organizations leading to repeat business.
04/2013 to Current
Custom Framing ManagerMichaels Arts & Crafts － Redlands, CA
Includes all responsibilities of Senior Certified Framer plus:
Manages a department that generates approximately $400,000 annually
Establishes weekly and monthly sales goals for team members and follows up with sales results to maintain forecast.
Coaches selling and customer service skills in team members to develop productive habits.
Extensive training responsibilities including selling, production, online education and comprehensive retail skills.
Built a productive and successful team by recruiting qualified individuals and utilizing team members' unique talents.
Dealt with a daily balance of production and sales goals.
Final approval on all changes made to orders for customer accommodation purposes.
06/2007 to 04/2013
Senior Certified FramerMichaels Arts and Crafts － Rancho Cucamonga, CA
Includes all responsibilities of Sales Associate plus:
Recommended and helped customers select merchandise based on their design and budget needs.
Found and implemented quick solutions for any problems with completed orders in accordance with customer satisfaction guarantee.
Achieved daily, weekly and annual personal sales and production goals to meet with forecast and company standards.
Acted as shop manager during custom framing manager's vacations and absences.
08/2005 to 11/2006
Sales AssociateMichaels Arts & Crafts － Hurst, TX
Detailed recovery of sales floor throughout the day.
Daily downstocking and quantity on-hand verification.
Ensured correct labeling of merchandise and effective advertising of sales.