Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Passionate, multi-lingual, and knowledgeable BUSINESS OFFICE MANAGER with vast experience handling a wide range of administrative, technical, and executive-support tasks within acute care and free-standing outpatient healthcare facilities. Proficient in Adept in analytical thinking, strategic planning, team building, payroll, employee schedule coordination, cross-functional leadership, and project management, with a good balance of healthcare administration & finance, risk management, corporate compliance, and Human Resources policies experience. Eager and ready to leverage healthcare managerial and business office administrative skills, and build strong relationships with clients, residents, and stakeholders.

  • Business Office Operations
  • Healthcare Administration
  • Project Management
  • Healthcare Accounting and Budgeting
  • Process Improvement / Risk Assessment
  • Complex Problem-Solving
  • Client Relationship Management (CRM)
  • Bookkeeping and KRONOS Payroll
  • Advanced computer skills in MS Office Suite; Microsoft Word, Microsoft Excel, PowerPoint
  • Team Building and Supervision
  • Cross-Functional Team Leadership
  • Manage Multiple-Projects
  • Staff Development and Training
  • Soft Healthcare IT - Cerner, PACS, EPIC, Syngo, QGenda, RIS Billing
Work History
04/2011 to Current CT Technologist - Lead Lake Regional Health System | , , Brunswick, OH
  • Supervised and provided directions and training to (5) non-clinical administrative and (5) radiologic technologist staff.
  • Utilized company's KRONOS payroll systems to review and adjust staff hours and generate payroll reports.
  • Assisted imaging supervisor with off-site vendor work orders and overtime approvals, and coordinated cross-departmental project implementation and installation equipment projects to streamline communication channels and overcome project barriers.
  • Maintained personal files, certifications and kept records of vacation, sick, and holiday time approvals.
  • Trained new hires on how to operate office technology and software for daily process of documentation.
  • Oversaw imaging office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed task/project workloads using IT ticketing management systems to decrease internal risk and resolved clinical technical issues of CT Scanners and X-Ray equipment with service calls to vendors, remote/on-site to maintain organizational operations.
  • Maximized cash flow and profits through optimal RIS billing and collection of co-payment processes.
  • Conducted product training, communicated new product information, and delivered application support training in on-site hospital settings for healthcare professionals, CT Technologists, and Radiology Students.
05/2018 to Current CT Scan Technologist Trinity Health Corporation | , , Medina, OH
  • Contributed to delivery of major digital transformation initiatives and software installations enhancing patient-focused health safety initiatives and improving technologists' workflow. Adding capabilities for imaging technologists, radiologists, providers, and integrated EHR (Electronic Health Records) health exchanges across health organizations.
  • Researched, identified, and resolved billing problems and provided excellent customer service.
  • Defined opportunities to evaluate process improvement and conducted risk assessment.
  • Monitored, mentored, and coached patients on best practices regarding importance and availability of community health resources for preventative health.
  • Coordinated with administrators and vendors to evaluate optimization/performance of CT scanning protocols while reducing departmental costs and improving patient health outcomes.
  • Demonstrated fiscal responsibility through cost-saving measures and accountability through proper use of resources in daily procedures, processes, and practices.
04/2020 to 03/2022 Project Coordinator- Contract Cleveland Clinic | , , Medina, OH
  • Conceptualized and spearheaded a temporary, new multi-year community health safety program that united a cross-functional team of 25, distributed over $1M masks, and boosted community health programs. The goal was to design a well-developed health safety program that achieves the Claire business drivers of health safety risk reductions, improved security, and operational efficiencies.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Established cross-functional team responsibilities and networked across organizational sites to drive initiative, and team strategies, issue client resolutions to solve pain points, and align goals of the project.
  • Utilized project management software to organize tasks and streamline communication between internal personnel, stakeholders, and vendors for project cohesion.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Coordinated presentations for clients and project members to detail project scope, progress, and results.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with the executive leadership to produce program modifications, and address concerns.
  • Provided detailed technical and operational direction in project challenges during JHA, consistently meeting deliverables according to deadlines.
  • Provided fiduciary oversight to remain within budget constraints, recommending project adjustments where necessary.
  • Monitored project process documentation and reported on KPIs to determine operating cost reductions and analyzed current organizational program practices.
  • Applauded by the C-Suite hospital executives for authoring and implementing a 9-page P&Ps for the COVID-19 Screening Project. Increased staff retention by 75%.
  • Provided input and feedback on departmental initiatives, directives, and strategies to contribute to project success.
  • Guided, coached, and mentored the team that has driven the COVID-19 screening service, focusing on developing exceptional customer service and growing their capabilities for organizing, managing, and making appropriate decisions with clients.

Expected in Bachelor of Science | Healthcare Management University of St Francis, Joliet, IL, GPA:
Expected in 12/2022 | Project Management Professional (PMP) E Cornell University, Ithaca, NY, GPA:
Expected in 06/2023 Master of Science | Health Administration University of St. Francis, Joliet, IL GPA:
  • Concentration on Organizational Leadership.
  • Graduate Certificate in Human Resources
Expected in Certificate | Radiologic Technology Cleveland Clinic School of Diagnostic Imaging, Euclid, OH, GPA:

ARRT Registered R.T. in Radiography and Computed Tomography (CT).

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Resume Overview

School Attended

  • University of St Francis
  • E Cornell University
  • University of St. Francis
  • Cleveland Clinic School of Diagnostic Imaging

Job Titles Held:

  • CT Technologist - Lead
  • CT Scan Technologist
  • Project Coordinator- Contract


  • Bachelor of Science
  • Master of Science
  • Certificate

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