, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Passionate, multi-lingual, and knowledgeable BUSINESS OFFICE MANAGER with vast experience handling a wide range of administrative, technical, and executive-support tasks within acute care and free-standing outpatient healthcare facilities. Proficient in Adept in analytical thinking, strategic planning, team building, payroll, employee schedule coordination, cross-functional leadership, and project management, with a good balance of healthcare administration & finance, risk management, corporate compliance, and Human Resources policies experience. Eager and ready to leverage healthcare managerial and business office administrative skills, and build strong relationships with clients, residents, and stakeholders.
Skills
Business Office Operations
Healthcare Administration
Project Management
Healthcare Accounting and Budgeting
Process Improvement / Risk Assessment
Complex Problem-Solving
Client Relationship Management (CRM)
EHR/EMR
Bookkeeping and KRONOS Payroll
Advanced computer skills in MS Office Suite; Microsoft Word, Microsoft Excel, PowerPoint
04/2011 to CurrentCT Technologist - LeadLake Regional Health System | , , Brunswick, OH
Supervised and provided directions and training to (5) non-clinical administrative and (5) radiologic technologist staff.
Utilized company's KRONOS payroll systems to review and adjust staff hours and generate payroll reports.
Assisted imaging supervisor with off-site vendor work orders and overtime approvals, and coordinated cross-departmental project implementation and installation equipment projects to streamline communication channels and overcome project barriers.
Maintained personal files, certifications and kept records of vacation, sick, and holiday time approvals.
Trained new hires on how to operate office technology and software for daily process of documentation.
Oversaw imaging office inventory activities by ordering and requisitions and stocking and shipment receiving.
Managed task/project workloads using IT ticketing management systems to decrease internal risk and resolved clinical technical issues of CT Scanners and X-Ray equipment with service calls to vendors, remote/on-site to maintain organizational operations.
Maximized cash flow and profits through optimal RIS billing and collection of co-payment processes.
Conducted product training, communicated new product information, and delivered application support training in on-site hospital settings for healthcare professionals, CT Technologists, and Radiology Students.
05/2018 to CurrentCT Scan TechnologistTrinity Health Corporation | , , Medina, OH
Contributed to delivery of major digital transformation initiatives and software installations enhancing patient-focused health safety initiatives and improving technologists' workflow. Adding capabilities for imaging technologists, radiologists, providers, and integrated EHR (Electronic Health Records) health exchanges across health organizations.
Researched, identified, and resolved billing problems and provided excellent customer service.
Defined opportunities to evaluate process improvement and conducted risk assessment.
Monitored, mentored, and coached patients on best practices regarding importance and availability of community health resources for preventative health.
Coordinated with administrators and vendors to evaluate optimization/performance of CT scanning protocols while reducing departmental costs and improving patient health outcomes.
Demonstrated fiscal responsibility through cost-saving measures and accountability through proper use of resources in daily procedures, processes, and practices.
Conceptualized and spearheaded a temporary, new multi-year community health safety program that united a cross-functional team of 25, distributed over $1M masks, and boosted community health programs. The goal was to design a well-developed health safety program that achieves the Claire business drivers of health safety risk reductions, improved security, and operational efficiencies.
Assisted with onboarding newly hired staff members and coached on task prioritization.
Established cross-functional team responsibilities and networked across organizational sites to drive initiative, and team strategies, issue client resolutions to solve pain points, and align goals of the project.
Utilized project management software to organize tasks and streamline communication between internal personnel, stakeholders, and vendors for project cohesion.
Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Coordinated presentations for clients and project members to detail project scope, progress, and results.
Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with the executive leadership to produce program modifications, and address concerns.
Provided detailed technical and operational direction in project challenges during JHA, consistently meeting deliverables according to deadlines.
Provided fiduciary oversight to remain within budget constraints, recommending project adjustments where necessary.
Monitored project process documentation and reported on KPIs to determine operating cost reductions and analyzed current organizational program practices.
Applauded by the C-Suite hospital executives for authoring and implementing a 9-page P&Ps for the COVID-19 Screening Project. Increased staff retention by 75%.
Provided input and feedback on departmental initiatives, directives, and strategies to contribute to project success.
Guided, coached, and mentored the team that has driven the COVID-19 screening service, focusing on developing exceptional customer service and growing their capabilities for organizing, managing, and making appropriate decisions with clients.
Education
Expected in Bachelor of Science | Healthcare ManagementUniversity of St Francis, Joliet, IL, GPA:
Expected in 12/2022 | Project Management Professional (PMP)E Cornell University, Ithaca, NY, GPA:
Expected in 06/2023Master of Science | Health AdministrationUniversity of St. Francis, Joliet, ILGPA:
Concentration on Organizational Leadership.
Graduate Certificate in Human Resources
Expected in Certificate | Radiologic TechnologyCleveland Clinic School of Diagnostic Imaging, Euclid, OH, GPA:
ARRT Registered R.T. in Radiography and Computed Tomography (CT).
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