CRM Resume Example Affinity Gaming - Grand Junction, Colorado

CRM

Summary

Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.

Customer-centric, team-oriented Gaming Floor Supervisor and lead server. Educational background includes business operations, accounting and marketing. Aspires to manage a successful restaurant operation.

Highlights

Works well under pressure

Extensive hospitality background

Food and beverage specialisFood safety understanding

Highly responsible and reliable

Upbeat, outgoing and positive
Extensive hospitality background
Trained in liquor, wine and food service
T.I.P.S. certified
Full service restaurant background

Experience

CRM
November 2015 to March 2016Affinity Gaming - Primm , NV

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Answer customer questions regarding problems with their accounts.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Receive payments and post amounts paid to customer accounts.

Food Server
January 2015 to November 2015Boyd Gaming, Inc. - North Las Vegas , NV

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Collect payments from customers.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Take orders from patrons for food or beverages.
Present menus to patrons and answer questions about menu items, making recommendations upon request.
Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
Clean tables or counters after patrons have finished dining.

Food Server
July 2012 to November 2014Crate And Barrel - Gaffney , SC

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Collect payments from customers.
Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
Stock service areas with supplies such as coffee, food, tableware, and linens.
Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
Explain how various menu items are prepared, describing ingredients and cooking methods.
Perform paperwork required for monetary transactions.
Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
Resolve customer or employee complaints.
Escort customers to their tables.

Floor Supervisor
April 2010 to July 2012Crate And Barrel - Hanover , MD

Greet customers and ask about the quality of service they are receiving.
Report customer-related incidents occurring in gaming areas to supervisors.
Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
Monitorand verify the counting, wrapping, weighing, and distribution of currency and coins.
Resolve customer or employee complaints.
Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
Resolve customer or employee complaints.
Perform paperwork required for monetary transactions.
Report customer-related incidents occurring in gaming areas to supervisors.
Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
Evaluate workers' performance and prepare written performance evaluations.

Floor Supervisor
July 2008 to April 2010Caesars Entertainment Corporation - North Kansas City , MO

Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
Perform paperwork required for monetary transactions.
Greet customers and ask about the quality of service they are receiving.
Resolve customer or employee complaints.
Report customer-related incidents occurring in gaming areas to supervisors.
Record, issue receipts for, and pay off bets.
Monitor and verify the counting, wrapping, weighing, and distribution of currency and coins.
Establish policies on types of gambling offered, odds, or extension of credit.

Beverage Server
October 2004 to January 2009JOHN ASCUAGGAS NUGGET - City , STATE

Collect money for drinks served.
Check identification of customers to verify age requirements for purchase of alcohol.
Balance cash receipts.
Clean glasses, utensils, and bar equipment.
Serve wine, and bottled or draft beer.
Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
Clean bars, work areas, and tables.
Take beverage orders from serving staff or directly from patrons.

Education

Associate of Arts : Business/ Travel/ Tourism/ Hospitality Candidate, Nov 2016University of Phoenix AR - City, State, USAGPA: GPA: 3.3

Minor in Marketing, National Collegiate Honor,3.23 GPA,Coursework in Business Management and OperationsCoursework in Management and Food and Beverage Operations Management

Skills

Excellent Customer Service Skills

POS System

Word

Excel

Resume Overview

School Attended

University of Phoenix AR

Job Titles Held:

CRM
Food Server
Floor Supervisor
Beverage Server

Degrees

Associate of Arts : Business/ Travel/ Tourism/ Hospitality Candidate , Nov 2016

CRM Resume Example

DISCLAIMER

How this resume score could be improved?

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes