critical incident responder consultant resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Enthusiastic Mental health Therapist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of practice via 35+ years of education and training . Motivated to learn, grow and excel in clinical structure.
Skills
Detail-oriented
Conflict resolution
Flexible & Adaptable
Critical thinking
Analytical skills
Professional consultations
Professional demeanor on telephone
Self-motivated professional
Virginia & South Carolina: Licensed Professional Counselor
Enthusiastic yet professional demeanor
CEAP Candidate
Clinical Consultant
Work History
Critical Incident Responder (Consultant), 03/2016 to Current R-3 Continuum; Anthem Empathia:Nationwide – City, STATE,
Used critical thinking to break down problems, evaluate solutions and make decisions.
Identified issues, analyzed information and provided solutions to problems.
Eliminated downtime and maximized revenue by providing top project quality control.
Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
Natural disaster, violence, political unrest and disruptions large and small to provide support to entities
Prepare for and respond to these incidents through onsite and remote behavioral health care and more.
Customized support to organizations and personal support to individuals through pre- and
Post-incident assessments,
Virtual and onsite crisis services, education, provide resources and support.
Identifying that employee may be struggling with mental health challenges.
Through being proactive to offering wellness outreach, provide confidential and timely support to employees in ways that are most convenient for them.
Collaboration, innovation, and productivity to standstill.
Mediation to decrease friction among employees with differences of opinion and unlock cohesion and creativity.
Chief Executive Officer/Clinical Director, 06/2006 to Current Alpha Counsellors Service, Inc – City, STATE,
• Creates aggressive environment and culture that focuses on fulfilling company’s mission, vision, and values.
• Operational management of all business departments.
• Develops business prospects by studying economic trends and revenue opportunities; projecting acquisition and expansion prospects; analyzing organization operations; identifying opportunities for improvement, cost reduction, and systems enhancement; and accumulating capital to fund expansion.
• Ensures company is staffed with well-trained, quality, and engaged employees at all times; works closely with executive management team to develop effective hiring, training, and compensation plans to retain quality talent; and leads and mentors staff, engaging and empowering them to be successful in serving customers.
• Oversees financial performance and risk profile while ensuring that all of regulatory obligations are met; manages, design and implementation of new products and services; and oversees brand development and implementation of effective marketing strategies.
• Represents company at important business functions, community events, industry training and events, and networking opportunities.
• Ensures quality metrics are achieved through sound business processes following regulatory agency guidelines.
• Focuses on consensus building efforts and strategic planning.
• Ensures timely submission of month-end financial and operational reviews, contributes to development of and participation in corporate-wide strategic planning efforts.
• Monitors company performance by measuring and analyzing results, initiating corrective actions, and minimizing impact of variances.
• Increases revenues and income before inter-company allocations and implements operating cost controls in areas of staffing, supplies, purchased services, etc.
• Communicates circumstances and events of operations to officers, managers and other appropriate people to keep all apprised.
•Effectively manages contract negotiations and statutory compliance.
• job knowledge by remaining aware of new regulations, participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
Coached and guided Claire managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels
Programing/Clinical Supervisor, 01/2000 to 06/2006 Agape Counseling And Therapeutic Services, Inc. – City, STATE,
Collected information about individuals or clients using interviews, observational techniques and other assessment methods.
Counseled individuals, groups or families to help understand problems, deal with crisis situations and develop realistic action plans.
Wrote reports on clients and maintained required paperwork.
Referred clients to other specialists, institutions or support services as necessary.
Resolved problems, improved operations and provided exceptional service.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Worked with multiple customers to understand needs and provide excellent service
Implement new policies and educate staff on changes
Assessed patients, determined needs and managed care
Identified nurses' and staff training needs and devised training programs to close gaps
Lead and directed team of over 50 clinical personnel and support staff
EAP Consultant
Critical Incident Responder/Consultant
Education
No Degree: Psychology (PhD)-ABD, Expected in 2012 to Walden University - Minneapolis, MN GPA:
Master of Arts: Counseling, Expected in 05/1997 to Hampton University - Hampton, VA, GPA:
Bachelor of Arts: Social Work, Expected in 05/1992 to George Mason University - Fairfax, VA GPA:
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