Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Enthusiastic Mental health Therapist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of practice via 35+ years of education and training . Motivated to learn, grow and excel in clinical structure.

  • Detail-oriented
  • Conflict resolution
  • Flexible & Adaptable
  • Critical thinking
  • Analytical skills
  • Professional consultations
  • Professional demeanor on telephone
  • Self-motivated professional
  • Virginia & South Carolina: Licensed Professional Counselor
  • Enthusiastic yet professional demeanor
  • CEAP Candidate
  • Clinical Consultant
Work History
03/2016 to Current
Critical Incident Responder (Consultant) R-3 Continuum; Anthem Empathia:Nationwide City, STATE,
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Identified issues, analyzed information and provided solutions to problems.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
  • Natural disaster, violence, political unrest and disruptions large and small to provide support to entities
  • Prepare for and respond to these incidents through onsite and remote behavioral health care and more.
  • Customized support to organizations and personal support to individuals through pre- and
  • Post-incident assessments,
  • Virtual and onsite crisis services, education, provide resources and support.
  • Identifying that employee may be struggling with mental health challenges.
  • Through being proactive to offering wellness outreach, provide confidential and timely support to employees in ways that are most convenient for them.
  • Collaboration, innovation, and productivity to standstill.
  • Mediation to decrease friction among employees with differences of opinion and unlock cohesion and creativity.
06/2006 to Current
Chief Executive Officer/Clinical Director Alpha Counsellors Service, Inc City, STATE,
  • • Creates aggressive environment and culture that focuses on fulfilling company’s mission, vision, and values.
  • • Operational management of all business departments.
  • • Develops business prospects by studying economic trends and revenue opportunities; projecting acquisition and expansion prospects; analyzing organization operations; identifying opportunities for improvement, cost reduction, and systems enhancement; and accumulating capital to fund expansion.
  • • Ensures company is staffed with well-trained, quality, and engaged employees at all times; works closely with executive management team to develop effective hiring, training, and compensation plans to retain quality talent; and leads and mentors staff, engaging and empowering them to be successful in serving customers.
  • • Oversees financial performance and risk profile while ensuring that all of regulatory obligations are met; manages, design and implementation of new products and services; and oversees brand development and implementation of effective marketing strategies.
  • • Represents company at important business functions, community events, industry training and events, and networking opportunities.
  • • Ensures quality metrics are achieved through sound business processes following regulatory agency guidelines.
  • • Focuses on consensus building efforts and strategic planning.
  • • Ensures timely submission of month-end financial and operational reviews, contributes to development of and participation in corporate-wide strategic planning efforts.
  • • Monitors company performance by measuring and analyzing results, initiating corrective actions, and minimizing impact of variances.
  • • Increases revenues and income before inter-company allocations and implements operating cost controls in areas of staffing, supplies, purchased services, etc.
  • • Communicates circumstances and events of operations to officers, managers and other appropriate people to keep all apprised.
  • •Effectively manages contract negotiations and statutory compliance.
  • • job knowledge by remaining aware of new regulations, participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
  • Coached and guided Claire managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels
01/2000 to 06/2006
Programing/Clinical Supervisor Agape Counseling And Therapeutic Services, Inc. City, STATE,
  • Collected information about individuals or clients using interviews, observational techniques and other assessment methods.
  • Counseled individuals, groups or families to help understand problems, deal with crisis situations and develop realistic action plans.
  • Wrote reports on clients and maintained required paperwork.
  • Referred clients to other specialists, institutions or support services as necessary.
  • Resolved problems, improved operations and provided exceptional service.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Worked with multiple customers to understand needs and provide excellent service
  • Implement new policies and educate staff on changes
  • Assessed patients, determined needs and managed care
  • Identified nurses' and staff training needs and devised training programs to close gaps
  • Lead and directed team of over 50 clinical personnel and support staff
  • EAP Consultant
  • Critical Incident Responder/Consultant
Expected in 2012
No Degree: Psychology (PhD)-ABD
Walden University - Minneapolis, MN
Expected in 05/1997
Master of Arts: Counseling
Hampton University - Hampton, VA,
Expected in 05/1992
Bachelor of Arts: Social Work
George Mason University - Fairfax, VA

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School Attended

  • Walden University
  • Hampton University
  • George Mason University

Job Titles Held:

  • Critical Incident Responder (Consultant)
  • Chief Executive Officer/Clinical Director
  • Programing/Clinical Supervisor


  • No Degree
  • Master of Arts
  • Bachelor of Arts

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