Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Enthusiastic Mental health Therapist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of practice via 35+ years of education and training . Motivated to learn, grow and excel in clinical structure.
- Detail-oriented
- Conflict resolution
- Flexible & Adaptable
- Critical thinking
- Analytical skills
- Professional consultations
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- Professional demeanor on telephone
- Self-motivated professional
- Virginia & South Carolina: Licensed Professional Counselor
- Enthusiastic yet professional demeanor
- CEAP Candidate
- Clinical Consultant
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03/2016 to Current Critical Incident Responder (Consultant) R-3 Continuum; Anthem Empathia:Nationwide – City, STATE,
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.
- Natural disaster, violence, political unrest and disruptions large and small to provide support to entities
- Prepare for and respond to these incidents through onsite and remote behavioral health care and more.
- Customized support to organizations and personal support to individuals through pre- and
- Post-incident assessments,
- Virtual and onsite crisis services, education, provide resources and support.
- Identifying that employee may be struggling with mental health challenges.
- Through being proactive to offering wellness outreach, provide confidential and timely support to employees in ways that are most convenient for them.
- Collaboration, innovation, and productivity to standstill.
- Mediation to decrease friction among employees with differences of opinion and unlock cohesion and creativity.
06/2006 to Current Chief Executive Officer/Clinical Director Alpha Counsellors Service, Inc – City, STATE,
- • Creates aggressive environment and culture that focuses on fulfilling company’s mission, vision, and values.
- • Operational management of all business departments.
- • Develops business prospects by studying economic trends and revenue opportunities; projecting acquisition and expansion prospects; analyzing organization operations; identifying opportunities for improvement, cost reduction, and systems enhancement; and accumulating capital to fund expansion.
- • Ensures company is staffed with well-trained, quality, and engaged employees at all times; works closely with executive management team to develop effective hiring, training, and compensation plans to retain quality talent; and leads and mentors staff, engaging and empowering them to be successful in serving customers.
- • Oversees financial performance and risk profile while ensuring that all of regulatory obligations are met; manages, design and implementation of new products and services; and oversees brand development and implementation of effective marketing strategies.
- • Represents company at important business functions, community events, industry training and events, and networking opportunities.
- • Ensures quality metrics are achieved through sound business processes following regulatory agency guidelines.
- • Focuses on consensus building efforts and strategic planning.
- • Ensures timely submission of month-end financial and operational reviews, contributes to development of and participation in corporate-wide strategic planning efforts.
- • Monitors company performance by measuring and analyzing results, initiating corrective actions, and minimizing impact of variances.
- • Increases revenues and income before inter-company allocations and implements operating cost controls in areas of staffing, supplies, purchased services, etc.
- • Communicates circumstances and events of operations to officers, managers and other appropriate people to keep all apprised.
- •Effectively manages contract negotiations and statutory compliance.
- • job knowledge by remaining aware of new regulations, participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
- Coached and guided Claire managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels
01/2000 to 06/2006 Programing/Clinical Supervisor Agape Counseling And Therapeutic Services, Inc. – City, STATE,
- Collected information about individuals or clients using interviews, observational techniques and other assessment methods.
- Counseled individuals, groups or families to help understand problems, deal with crisis situations and develop realistic action plans.
- Wrote reports on clients and maintained required paperwork.
- Referred clients to other specialists, institutions or support services as necessary.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked with multiple customers to understand needs and provide excellent service
- Implement new policies and educate staff on changes
- Assessed patients, determined needs and managed care
- Identified nurses' and staff training needs and devised training programs to close gaps
- Lead and directed team of over 50 clinical personnel and support staff
- EAP Consultant
- Critical Incident Responder/Consultant
Expected in 2012 No Degree: Psychology (PhD)-ABD
Walden University - Minneapolis, MN
GPA:
Expected in 05/1997 Master of Arts: Counseling
Hampton University - Hampton, VA,
GPA:
Expected in 05/1992 Bachelor of Arts: Social Work
George Mason University - Fairfax, VA
GPA:
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