critical care unit coordinator resume example with 13+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

As a seasoned customer support specialist with experience as a Healthcare Unit Coordinator and Logistics Operations Specialist for Import Key Accounts, I take pride in delivering exceptional results in the positions that I have held. My unwavering commitment to meeting and exceeding customer and employer expectations is what sets me apart. I bring a diverse range of skills to the table and am confident in my ability to close any knowledge gaps if given the chance. I am a quick learner and thrive in fast-paced, high-pressure environments, relishing the opportunity to stay engaged and proactively anticipate customers' needs. My approachable demeanor and proactive communication style ensure that I always keep customers in the loop, providing timely updates that keep them informed and engaged.

  • Main Point of Contact for Logistics Key Account Customer Support
  • Liaison Between Patients, Physicians, and Nurses
  • Accounts Payable/Receivable
  • New Customer Onboarding
  • Administrative Support
  • Project Management
  • Freight-Forwarding Coordination
  • Proven Ability to Collaborate Effectively with All Levels of Staff to Ensure Customer Satisfaction
  • Schedule Management
  • Demonstrated Ability to Exceed Company and Customer Expectations
  • Observant and Active Listener with a Keen Eye for Detail
  • Customer Relationship Management
  • Critical Thinking and Analytical Skills
  • Vendor Sourcing and Relationship Management
  • Workflow Improvements
  • Training and Development
  • Proficient with Microsoft Office Suite and Google Workspace
  • Proactive Work Planning and Prioritization
  • Data Management
  • Process Implementation
  • Issue and Complaint Resolution
  • Emotional Intelligence
  • Risk Mitigation
  • Sound Judgement and Decision Making
  • Equipment Troubleshooting and Maintenance
  • Recordkeeping and Documentation Preparation
01/2021 to Current Critical Care Unit Coordinator Virtua Voorhees Hospital | City, STATE,
  • Solely provided administrative support and customer service for 2-4 Hospitals Units per night
  • Collaborates with physicians, nurses, patients, family members, volunteers, and all other healthcare team members to ensure all patient inquiries are addressed in a timely fashion
  • Monitors workload, patient acuity, space, and equipment availability in order to provide optimal use of resources during the creation of staff assignments
  • Proficient in EMR Software such as Epic Hyperspace system for storing, accessing, organizing, and sharing electronic medical records
  • Works hand in hand with Nurse Supervisor and Charge Nurse to ensure efficient bed turnover by coordinating timely transportation needs for inter-hospital transports
  • Provides helpful assistance by always observing and listening in order to guide and help medical staff
  • Creates and maintains an orderly and comprehensive medical record for every patient
  • Responds proactively to concerns and questions by acting on patient feedback
  • Completes preventive maintenance, troubleshoots malfunctions, and coordinates repairs for medical and administrative equipment
  • Enhances productivity and customer service levels by anticipating needs of patients, family members, and all healthcare staff delivering outstanding support
  • Establishes solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges
  • Arranges medical appointments, consults, admissions/discharges, and transportation for 48+ patients whilst keeping family and healthcare staff up to date with current status
  • Obtains proper authorization and identification to release confidential medical records
  • Accesses patient information through various software applications, while maintaining strict confidentiality to remain compliant with HIPAA regulations
  • Maintains communication and transparency with governing boards, department heads and medical staff
  • Prepares reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications
  • Transmits medical records and other correspondence by mail, e-mail, phone, or fax
  • Answers telephones and directs calls to appropriate medical or administrative staff
  • Follows transfer protocol and assists charge nurse with transfer coordination
  • Satisfied customer queries over phone and email to maintain positive patient-provider relationships
  • Supports hospital and clinic operations using customer service skills and detailed system knowledge
  • Recommends improvements regarding our unit, service, and methods to management to prevent future problems
07/XXX0 to 11/XXX9 Logistics Key Account Specialist (Sea-Freight) Kuehne-Nagel, Inc | City, STATE,
  • Arranged FCL Dry & Reefer Freight transportations for a wide range of key account businesses
  • Cultivated client loyalty through consistent quality, productivity, exemplary service, and proactive management
  • Created, maintained, & updated Key account SOP's using customer input & feedback resulting in clearer and more useful instructions for account management
  • Excelled in high volume, customer-oriented environment to address needs of various clients concurrently
  • Delivered solution-based strategies to customers to solve pending issues on accounts
  • Addressed high volume email and telephone customer service inquiries in a timely and accurate manner
  • Organized sale calls with customers and vendors
  • Maintained an open-line of communications with my domestic and international customers while being continuously engaged with their business needs
  • Facilitated and oversaw customers Imports up to the point of delivery
  • Supported customer perspective and priorities through all phases of the supply chain life cycle
  • Responsible for all phases of client invoicing, payment processing, & collecting on aged statements
  • Obtained a detailed understanding of client's' internal processes and workflow to enable better service delivery and enhanced client relationships
  • Completed payments of expense reports and imports for accrual purposes
  • Effectively negotiated rates with carriers to profitably move customer freight
  • Used weekly/monthly KPI reporting to identify service improvement/ cost reduction opportunities
  • Collaborated effectively across sales, operations, and customer support functions to ensure customer satisfaction
  • Provided direction in all phases of national/international logistics and prepared/maintained information and documentary records
  • Kept records of all goods shipped, received, and stored
  • Drove revenue growth by exceeding customer expectations for service, support, and responsiveness
  • Recommended and implemented solutions based on issue analysis and business implications
2007 to 2009 Logistics Air Export Specialist Panalpina - HB&L Fashion | City, STATE,
  • Managed a variety of customer accounts
  • Executed & managed the entire process from A-Z for my export key account shipments from international shipper to US customer.
  • Responsible for invoicing/accounts receivable of all customers export shipments
  • Conformed to customs and importing rules and regulations
  • Proactively tracked & advised clients on transportation of shipments (pre-alerts), maintained extensive written, verbal, and fax communications with U.S. and overseas clients
  • Prepared bills of lading, invoices, and other shipping documents (e.g. HBL, MBL, AES)
  • Built and strengthened relationships with trucking companies and airlines to optimize daily operations
  • Communicated with global offices by telephone and email to facilitate smooth shipments
  • Organized destination-specific storage and delivery processes
  • Paid taxes, duties, and insurance fees based on different freight types
  • Tracked and traced air shipments in order to maintain current status information
  • Discussed detailed port information to importers or exporters
  • Consulted customs brokers to arrange passage of goods through customs
  • Planned and executed charter routes based on established paths or specific customer needs
  • Evaluated cost, timing, and sustainability factors of different shipping routes to select optimal choices
  • Communicated with customers and management to report delays, emergencies, weather challenges, and carrier schedule changes
  • Identified needs of customers promptly and efficiently
  • Collaborated with others to discuss new opportunities
  • Prioritized and organized tasks to efficiently accomplish service goals
Education and Training
Expected in 2004 to to | Psychology Hudson County Community College, Jersey City, NJ GPA:
Expected in 06/2002 to to Office Systems Technology Certificate | Information Technology High-Tech Institute, North Bergen, NJ, GPA:
Expected in 06/2002 to to High School Diploma | Hudson County School of Technology, North Bergen, NJ, GPA:
Websites, Portfolios, Profiles

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Resume Overview

School Attended

  • Hudson County Community College
  • High-Tech Institute
  • Hudson County School of Technology

Job Titles Held:

  • Critical Care Unit Coordinator
  • Logistics Key Account Specialist (Sea-Freight)
  • Logistics Air Export Specialist


  • Some College (No Degree)
  • Office Systems Technology Certificate
  • High School Diploma

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