Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Dedicated to serving our youth and families experiencing homelessness.

I have actively commiting my career direction steered my careerManager building on nearly 20 years of experience, consulting and designing building successful compliance programs within the Healthcare and supportive services field. Proven history of leading organizations in quality assurance, risk management and security initiatives. Skilled in supervising case management engaging progress through processing and personal motivations.. Actively practice from a trauma informed perspectice, using a person centered approach.emotional regulation, harm reduction, positive self talk. Incorporating Peer2peer services, community metorsh training and contributing to the professional development of staff members. Utilizing a strength-based model to empower, patients, clients, employees and volunteers engage, inspire and empower others. Proficient in managing budgets and reporting status to stakeholders.

  • Knowledgeable in medical/healthcare field. Including SUD, Behavioral Health and co-occurring mental health diagnostics, DMS-5
  • Legal competence-knowledgeable of the Spokane County District Municipal and Superior court systems and County Corrections
  • Crisis response
  • Crisis intervention
  • De-escalation
  • Motivational Interviewing
  • Trauma informed-person centered approach
  • Mediation
  • Conflict resolution
  • Interpersonal Skills
  • Relationship building
  • Community Outreach and Education
  • Clinical assessments
  • EvaluationsReports
  • Critical thinking
  • Excellent work ethic
  • Crisis evaluation and intervention
  • Client needs assessment
  • Harm Reduction
  • Social Services
  • Presentations
  • Staffing, training
  • Public relations
  • Public Speaking
  • Flexible & Adaptable
  • Detail-oriented
  • Interpersonal communication
  • Cultural awareness
  • Verbal and written communication
  • MDT/WRTeams
  • Program Development, Management and Supervision
  • Problem resolution
  • Active listening
  • Skilled community-based resource identification and referrals
  • Case management (CMIS)
  • Knowledge of medical and psychiatric terminology, diagnostics and related pharmacology medication management
  • Conflict Resolution
  • Skilled community-based case management
  • Decision Making/excellent judgement
Work History
10/2019 to Current Crisis Response Crime Victim Advocate Lutheran Community Services Northwest | City, STATE,
  • Provide support, crisis intervention, accompaniment and general medical and legal advocacy for primary and/or secondary survivors of sexual violence or other trauma/crimes.
  • Staff advocacy programs twenty-four hour crisis line.
  • Utilize victim centered approach,to empower and safely navigate others recently traumatized or in crisis.
  • Provide education, develop safety plans and present necessary resources based on individualized assessments of victims needs.
  • Provide guidance and education throughout medical, forensic, and investigative processes.
  • Defuse and de-escalate high anxiety and emotionally turbulent situations.
  • Insure victims rights are protected.
  • Assist primary and secondary victims, their families and witnesses through various systems including law enforcement, healthcare, and social services.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Constructed referral list of agencies and community resources for victims' to provide aftercare services.
  • Maintained updated on-going training and knowledge attending monthly meetings and choosing to participate in all further recommended training opportunities, special learning events and recorded webinars.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
05/2016 to 05/2018 Student/Intern Pastor- (Ordained Minister) Pastor J. K Mindful Ministry | City, STATE,
  • Divinity student
  • Scripture analysis and interpretation.
  • Discernment/Ethics/Confidentiality/Privacy/Privilege
  • Communication/Public Relations/Public Speaking.
  • Fundraising/Community Outreach
  • Internship
  • Supervised staff, youth, pastoral care, and older adult ministry programs.
  • Mirrored Senior Pastor
  • Monitored staff and volunteers
  • Performed administrative duties
  • Planned, prepared and participated in weekly services, bible studies, ceremonies and special events.
  • Instructed life skills curriculum and lead multiple support groups. *Healthy Relationships Pt 1 (Foundation Integrity) Pt 2 (Investing Value) Pt 3 (Building Maintenance) *Healthy Lifestyles *SUD Confidential Christians in Recovery-Support group, *Anger Management *Mental Health Matters
  • Achieved long-time personal goal earning Honorary Doctorate of Divinity and Ordainment as Pastor.
  • Officiated special services such as weddings, funerals, baptisms and nursing home services.
  • Organized and spearheaded community outreach programs, including s mentoring programs focused on troubled youth, dysfunctional behaviors and bullying. Chose own original idea using peer mentoring approach, resulting in positive behavior changes that exceeded all expectations.
09/2003 to 08/2015 Independent Healthcare Consultant/Executive Director of Operations HENSLEY ENTERPRISES | City, STATE,
  • Assisted healthcare professionals in private practice, behavioral health care agencies, home healthcare providers, residential/assisted living facilities, retirement homes and rehabilitative/SUD programs- problem solve by offering solution based strategic business development.
  • Assisted with regulatory issues such as compliance.
  • Created and implemented organizational policies and procedures.
  • Produced detailed and relevant reports for use in making business decisions.
  • Restructured procedures through coordination with companies directors to create and execute projects.
  • Conducted research and investigations into Washington state legal mandates, RCW, WAC and companies present policy and procedures. Collaborating with senior staff members to appropriately revise and update regulatory issues such as compliance.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Devised and introduced initiatives and projects to maintain or improve existing facilities, allowing for maximization of capital component of Medicaid's per diem rate.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Optimized sales and reduced overhead costs resulting in increased profitability
  • Expanded business operations through new process development and strategic planning
06/2005 to 09/2007 D.V Community Outreach and Education Volunteer Safeplace | City, STATE,
  • Built partnerships with related organizations to develop support and gain greater attention for IPV (domestic violence)
  • Educated young people about strategies for driving discussions and promoting social changes. Created curriculum for public awareness speaking in elementary and Jr. High schools. Delivering information through combined classrooms in smaller groups. Allowing students to feel comfortable and interactive learning i.e Q & A made possible
  • Developed and implemented several fundraising approaches, in order to better provide funding to provide for very specific needs and resources paid for. That would support financial stability in order to achieve independence.
  • Most known for raising over $5k in one evening. Providing for last minute emergency funds needed at women's domestic violence shelter. By jumping on opportunity to take surplus of roses from local grocery store chain. Then requested owner of well known car dealership to assist me. Able to not only present unexpected check for $5,200.00 but included a dozen roses presented to each one of the shelters residents, advocates and everyone of the board of of directors
Expected in 10/2019 Wash State Sexual Assault Crime Victim Advocate | Sexual Assault And Crime Victim Advocacy LCSNW, Spokane WA, GPA:

Completed in person instruction and coursework finishing the 44 hour core competency skills training in crime victim advocacy. With an emphasis on Sexual Assault.

Expected in 1994 Associate of Science | Health Sciences Trend College, Spokane, WA, GPA:
Expected in 05/2018 Ordainment - Honorary Doctorate of Divinity | Pastoral Studies J.K Mindful Ministry/U.L.M, Spokane Valley, WA, GPA:
Expected in 1992 High School Diploma | Central Valley High School, Spokane Valley, WA, GPA:
Expected in 1992 Certificate NAR Washington State Registration | Nurse Allied Program Spokane Skills Center, Spokane, WA, GPA:
  • Collaborated a team effort, leading 36 volunteers in the development and implementation of our "Gifts of Warmth" movement. Distributing blankets, jackets, gloves, hats and hot cocoa to those in our local area suffering from homelessness.
  • Raised emergency funds for western Washington domestic violence shelter. Bringing in proceeds just shy of 5k in one weekend. Also able to donate a dozen roses, be presented to each one of the shelters clients, every advocate not forgetting all of the board of directors as well..
  • Washington State Certified Crisis Response Advocate LCSNW - 2019
  • Certified Peer Counselor 2021
  • Trained (certificate) Family Navigator and Recovery Coach 2021
  • Organizational Peer Support Services Specialist 2010
  • Certified Crime Victim Advocate LCSNW - 2019
  • Washington Pastoral Ordainment in Ministries
  • Basic Life Support for Healthcare Professionals CPR, AED and First Aid CERTIFICATION - exp2022
  • BBP Bloodborne Pathogens exp2022
  • Marty Smith Safety Training- workplace and outreach

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Resume Overview

School Attended

  • Trend College
  • J.K Mindful Ministry/U.L.M
  • Central Valley High School
  • Spokane Skills Center

Job Titles Held:

  • Crisis Response Crime Victim Advocate
  • Student/Intern Pastor- (Ordained Minister)
  • Independent Healthcare Consultant/Executive Director of Operations
  • D.V Community Outreach and Education Volunteer


  • Wash State Sexual Assault Crime Victim Advocate
  • Associate of Science
  • Ordainment - Honorary Doctorate of Divinity
  • High School Diploma
  • Certificate NAR Washington State Registration

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