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crisis counselor resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Proficient in both telephone and text support. Familiar with handling inbound calls per day. Attentive to specific caller needs, providing catered responses to individual situations. Strengths in documentation, needs assessment and resource coordination. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Reflective listening
  • Hotline management
  • Service screening
  • Crisis handling
  • Mental health support
  • Needs assessment
  • Skilled in intake interviewing
  • Intervention planning
  • Learning disability awareness
  • Crisis Response
  • Case management proficiency
Work History
10/2020 to Current
Crisis Counselor Behavior Health Network Holyoke, MA,
  • Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
  • Evaluated risk to client or others by gathering information and conducting assessments.
  • Conversed with individuals in crisis which called or texted hotline for assistance.
  • Documented risk to each client and context of concerns.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Counseled and helped to stabilize consumers and caregivers in crisis situations.
  • Provided emergency response in crisis situations to diffuse tensions and prevent violence.
11/2019 to 10/2020
Community Health Representative Gila River Health Care Gila River Districts, AZ,
  • Treated patients with acute and chronic health problems.
  • Evaluated patients for effective triage and treatment.
  • Targeted specific community groups with wellness and disease management information.
  • Helped vulnerable individuals navigate complex healthcare system.
  • Demonstrated respect for staff, volunteers and patients from diverse cultural and socioeconomic backgrounds.
  • Maintained confidentiality and privacy during exams to comply with legal requirements and protect patient dignity.
  • Educated public on preventive measures such as High Blood pressure to improve community health and reduce medical emergencies.
  • Coordinated medical care resources for underserved patients.
  • Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse and other community health concerns.
  • Worked directly with patient treatment teams and participated in care coordination procedures.
  • Explained required eligibility applications to patients and helped complete applications for services.
  • Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
  • Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
  • Performed basic diagnostic procedures such as blood pressure screening, breast cancer screening or communicable disease screening.
  • Transported or accompanied clients to scheduled health appointments or referral sites.
  • Taught appropriate parenting behaviors to individuals or families.
12/2010 to 07/2019
Family Support Specialist Head Start Colville Confederated Tribes Head Start City, STATE,
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Visited home environments to help clients develop comprehensive life, technical and job skills.
  • Developed rapport to create safe and trusting environment for care.
  • Planned, promoted and managed parent workshops on assisting children in attaining academic success.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Organized activities for birth parents and in-home support counselors.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Documented data and completed accurate updates to case records.
  • Prepared variety of different written communications, reports and documents to ensure smooth operations.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Received and processed stock into inventory management system.
Education
Expected in to to
No Degree: Nursing
Wenatchee Valley College - Omak, WA,
GPA:
  • Relevant Coursework Completed: 2 year program
Expected in 06/1996 to to
Associate of Science: Communications
The Art Institute of Seattle - Seattle, WA
GPA:
Expected in 04/1991 to to
Associate of Arts: Photographic, Film, And Video Technology
Institute of American Indian And Alaska Native Culture And Arts Development - Santa Fe, NM
GPA:
Certifications

Community Health Representative Certificate

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Resume Overview

School Attended

  • Wenatchee Valley College
  • The Art Institute of Seattle
  • Institute of American Indian And Alaska Native Culture And Arts Development

Job Titles Held:

  • Crisis Counselor
  • Community Health Representative
  • Family Support Specialist Head Start

Degrees

  • No Degree
  • Associate of Science
  • Associate of Arts

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