Crisis Counselor Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

High achieving, empathetic, and resourceful Crisis Counselor with 6 years of experience collaborating with socially and economically disadvantaged youth and adults. Highly accomplished at fostering meaningful relationships through active listing, interpersonal communication and collaborative problem-solving techniques in order to develop effective short-term and long-term plans to achieve client goals while leveraging the client's strengths. A relationship builder at heart, flexible in approach, and culturally sensitive ensuring all individuals are met with where they are at.


Crisis Hotline Support, Motivational Interviewing, Trauma and Resilience, Positive Behavior Support, Data Analysis, Microsoft Teams, Zoom

Crisis Counselor, 02/2021 to Current
Boys Town Port Saint Lucie, FL,
  • Assess risk to clients in Waukesha County through established evaluation procedures.
  • Apply a trauma informed approach in offering mental health support and resource referral to individuals in crisis
  • Utilize motivational interviewing in helping individuals set and achieve short and long term goals
  • Procure funding and/or shelter for homeless individuals affected by the pandemic while providing emotional support and/or resource referral for approximately 25 Waukesha County residents on a weekly basis as measured by online data collection.
  • Collaborate with various teams on outreach and counseling efforts while initiating 50-80 cold calls each week, which led to program goals being met by the whole of Project Recovery as measured by online data collection
  • Partnering with Community Advocates to advertise and assist in the application process for the Emergency Assistance Rental Program (ERAP) in Waukesha County ensuring that individuals at risk of being evicted are able to remain housed.
Driver, 08/2020 to Current
Reddy Ice Albuquerque, NM,
  • Prompt and friendly service of delicious meals has aided in continued growth of customer base.
  • Coordinate with team members and remained flexible in work scheduling to meet service needs while maintaining optimal safety on the road.
Deli Clerk, 04/2016 to 02/2021
Lunds Byerly's Minnetonka, MN,
  • Recognized by customers, co-workers, and leadership as knowledgeable, reliable, and friendly.
  • Assessed customer needs, including food allergies, while maintaining work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
Secondary Science Teacher, 06/2007 to 11/2012
Canon City Schools Canon City, CO,
  • Assessed and met the diverse needs of every learner by leveraging individual strengths to support academic, social, and emotional growth through collaboration with content specialists (i.e. Advanced Learner Specialist, Special Education Teacher, English Learner Teacher)
  • Implemented data informed instruction and facilitated learning helping our students to demonstrate the highest growth amongst all students enrolled in Biology in the 25 high schools in Wake County Public School System for 3 consecutive years as measured by the North Carolina Biology End of Course Exam
  • Implemented equitable, culturally responsive, and standards-aligned curriculum and instruction where all aspects of diversity and learner variability are understood and welcomed inspiring a curiosity to seek others’ perspectives
  • Chaired the Biology Professional Learning Team (PLT) for 2 years while creating and implementing a Middle Years Program (MYP) curriculum with our Professional Learning Team (PLT) as part of the newly accredited International Baccalaureate (IB) program at Millbrook Magnet High School
  • Built strong relationships and a positive rapport with students of diverse ethnic and socio-economic backgrounds in a Title I school creating a safe space for all students to achieve at a high level according to district standards and grade level
  • Created and Chaired the Party Planning Committee (PPC) to support the school-wide goal of fostering a positive and thriving work environment for all staff
  • Oversaw and implemented practice regimen tailored to the varying levels of skill amongst team members as the JV Softball Coach
Education and Training
Teaching Certification (Grades 6-12): , Expected in 05/2009
North Carolina State University - Raleigh, NC
Bachelor of Science And Certificate of Environmental Studies: , Expected in 05/2002
University of Wisconsin - Madison - Madison, WI

Introduction to Housing Navigation, Emergency Rental Assistance Program (ERAP) for Waukesha County, Homeless Clients: Compassionate Solutions to Problematic Behavior, The Grief Summit: Grief Counseling and Treatment in a Pandemic of Loss, Crisis Counseling Assistance and Training Program (CCP), CCP Anniversary Training, CCP Phase Down Training, Positive Behavior Support, Upcoming Training - Motivational Interviewing and Trauma & Resilience


Crisis Counseling Assistance and Training Program (CCP) Assessment and Referral Tool - 2021

Crisis Counseling Assistance and Training Program (CCP) Just in Time - 2021


Basic knowledge and use of Spanish


Issues concerning poverty, racial justice, and critical race theory

Member of Racial Justice Team

Lake Edge Lutheran Church

February 2016-March 2019

  • Actively participated in weekly and monthly educational opportunities surrounding issues of White privilege, racial injustice, and the negative impacts of racism and poverty on local communities and the nation as a whole.
  • Beginning in 2016, members of Lake Edge Lutheran Church, a predominately White congregation, worked closely with members of Christ the Solid Rock Baptist Church, a predominately Black congregation, to model cooperative ways that faith communities can work together to build bridges between Madison’s racial divide. Activities were funded by a grant from the Ecumenical Housing Corporation Fund for Faith Communities from the Madison Community Foundation. Participated in a joint bible study and women’s retreat. Worked with a team to facilitate a joint vacation bible school for the youth.
  • Obtained invaluable knowledge of how being in deep relationship with individuals of another race and socio-economic background affects one’s world view and experience to motivate a shift in attitude and behavior concerning any area where racist ideas and behaviors have stagnated, flourished, and upheld centuries of systemic racism.

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Resume Overview

School Attended
  • North Carolina State University
  • University of Wisconsin - Madison
Job Titles Held:
  • Crisis Counselor
  • Driver
  • Deli Clerk
  • Secondary Science Teacher
  • Teaching Certification (Grades 6-12)
  • Bachelor of Science And Certificate of Environmental Studies

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