crisis case manager resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Relationship Building
  • Time Management
  • Respectful and Compassionate
  • Dependable and Responsible
  • Verbal and Written Communication
  • Critical Thinking
  • Team Collaboration
  • Supportive Personality
Crisis Case Manager, 07/2022 to Current
Twin Cities OrthopedicsMaple Grove, MN,
  • Monitored and evaluated client progress compared to measurable treatment and care plan goals.
  • Identified environmental challenges to client progress through interviews with patient and caregivers.
  • Advised on policy development and assisted in community program implementation.
  • Counseled clients or patients individually and in group sessions to assist recovery from illness and to adjust to life.
  • Referred client or family to appropriate community resources to obtain support for mental or physical illness.
  • Supervised other workers and caregivers providing services to clients.
  • Advocated for clients to resolve medical or personal crises.
  • Collaborated with other professionals to assess client needs.
  • Investigated child abuse or neglect cases and exercised protective actions when necessary.
  • Educated clients on options to assist in making informed decisions.
  • Documented services and collected required data for evaluation.
  • Transported patients safely to social activities and doctors appointments.
  • Guided clients in development of skills and strategies for dealing with individual problems.

Caregiver, MedPass, 03/2022 to Current
Books-A-Million, Inc.Davenport, FL,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Assisted with meal planning to meet nutritional plans.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Laundered clothing and bedding to prevent infection.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Supported bathing, dressing and personal care needs.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Cooked appetizing and satisfying meals and snacks.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
Certified Nursing Assistant, 03/2021 to 12/2021
Crowne Health CareCity, STATE,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Distributed drinking water and nourishment to residents.
  • Collected and documented vital signs to track current patient conditions.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Took patients' blood pressure, temperature and pulse and documented height and weight.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Delivered high level of care to every patient.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Performed light cleaning duties by emptying wastebaskets, sweeping, mopping and sanitizing surfaces.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Provided support with bathing, toileting, grooming and washing.
  • Assisted over 20 residents with daily needs, personal hygiene, dressing and facility transfers.
  • Maintained clean and neat environment in patient care area, checked and restocked supplies and handled linen management and trash removal.
Bookseller, 12/2016 to 04/2019
Barnes & NobleCity, STATE,
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Educated customers on product and service offerings.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Organized store by returning merchandise to proper areas and restocked displays.
Education and Training
Bachelor of Science: Public Health, Expected in 05/2021 to University of Alabama At Birmingham - Birmingham, AL
  • Student Nurses' Association Member, 2017
  • Public Health Student Association Member, 2018

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Resume Overview

School Attended

  • University of Alabama At Birmingham

Job Titles Held:

  • Crisis Case Manager
  • Caregiver, MedPass
  • Certified Nursing Assistant
  • Bookseller


  • Bachelor of Science

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