I am a dedicated, hard working professional. I have been with my current employer for 28 years. I have extensive daily planning and operations experience, and am skilled in staff training and developement. Eager to learn, and adaptaple to new environments and procedures. Highly dedicated to career growth Work History General Manager Stanton & Associates,Inc - Jackson, Michigan 7/1998 to / Promoted A Positive Atmosphere And Went Above And Beyond To Guarantee Each Customer Received Exceptional Food And Service. Led And Directed Team Members On Effective Methods, Operations And Procedures. Maintained A Safe Working And Guest Environment To Reduce The Risk Of Injury And Accidents. Conducted Timely Performance Evaluations For All Management Staff And Crew. Effectively Managed Payroll And Timekeeping, Including Completion Of The Proper Paperwork For New Hires And Terminations. Quickly Identified Problem Situations And Skillfully Resolved Incidents To The Satisfaction Of Involved Parties. Executed Proper Taining And Development Of Subordinate Managers And Crew Employees Through Established Systems And Practices. Developed Subordinates To Maximize Their Contributions And Future Promotibility. Responsible For Training, Monitoring, And Reinforcing Food Safety Procedures To Store Managment And Crew Employees. Ensuring All Food Safety Procedures Are Executed According To Company Policies And Health/sanitation Regulations Earned And Maintained Serve Safe Certificationfrom The National Restaurant Association Completed The General Manager Core Class, Assistants Class, And The Basics Manager Course. Responsible For Inventory Control; Including, But Not Limited To: Ordering, Accurate Weekly Counting And Reporting Of On Hand Inventory, Tracking And Controlling Waste Issues, And Training Subordinate Managers To Do Ordering And Counting Of Inventory Ensured Store Compliance With Company Operating Policies And Procedures. Worked With District Manager To Establish Store Priorities, And Developed An Executed Store Plans. Reviewed Store Inspections And Sales Reports And Implemented Plans To Resolve Unfavorable Trends Towards Customer Service And Sales. Conducted Regular Manager Meetings Responsible For Restaurant Sales Projections And Scheduling Crew Accordingly Handling Cash Deposits And Daily Banking Duties Use Of Cash Scale Use Of Microsoft Word Use Of Excel Spreadsheets Co- Manager Stanton & Associates,Inc - Jackson, MI 8/1994 to 7/1998 Manage Daily Operations Of The Restaurant From Opening To Closing. Including: Food Preparation Is Completed, Food Safety And Cleanliness Standards Are Met, Using Prep And Cook Charts To Ensure Product Availablity, Monitoring Service To Customers By Crew Members, And Equipment As Well As Total Restaurant Cleanliness Is Maintained Responsible For Interviewing, Hiring, Orientation, And Training Of Crew Employees. Assisted General Manager In Training And Development Of Assistant Managers And Crew Members Through Established Systems And Followed Through To Ensure Compliance With Company Standards. Worked With General Manager To Establish Store Priorities, And Develope And Execute Store Plans. Anticipate And Identify Problems And Initiate Appropriate Correctice Action Use Interaction Management Program To Address Performance And/or Work Habit Issues With Crew Employees Ensured All Food Safety Proceures Are Executed According To Company Policies And Health/sanitation Regulations Through Training, Monitoring, And Reinforcement Of Policies And Procedures. Managed Food, Labor, And Paper Costs And Other Dontrollable Expenses And Worked With General Manager To Address Profit Variance. Coached Assistant Managers In Methods To Maximize Profit Results. Daily Interaction With Restaurant Customers And Ensuring All Customer Courtesy Standards Are Met And Maintained By Crew Members Use Of Microsoft Word Use Of Excel Spreadsheets Use Of Cash Scale Handling Of Deposits And Banking On A Daily Basis. Responsible For Scheduling Of Crew In The Absence Of The General Manager Assistant Manager Stanton & Associates, Inc. - Jackson,MI 10/1991 to 8/1994 Manage Daily Operations Of The Restaurant From Opening To Closing. Including: Food Preparation Is Completed, Food Safety And Cleanliness Standards Are Met, Using Prep And Cook Charts To Ensure Product Availablity, Monitoring Service To Customers By Crew Members, And Equipment As Well As Total Restaurant Cleanliness Is Maintained Interview And Recommendating To General Manger For New Hires Orientation Of New Crew Employees, Completing All Required Paperwork For Payroll Training Of Crew Employees In Customer Contact Positions, Food Safety, And Cleanliness Procudures Using Established Systems Anticipate And Identify Problems And Initiate Appropriate Corrective Action. Executes Interaction Management Program When Needed To Improve Crew Performance Or Work Habit Issues Daily Handling Of Cash Deposits And Banking Use Of Cash Scale Use Of Excel Spreadsheeds Use Of Microsoft Works And Microsoft Word Demonstrate confidence Work well with teams Attention to details Ability to work under pressure Basic computer skills Use of Microsoft Works and Microsoft Word Experience with Excel Spreadsheets Flexible and able to adjust to the work environment Professionalism customer awareness Active listener Multi-tasking Time management Able to perform with minimal supervision Peer to peer interaction Strong work ethics To obtain a position with the State of Michigan where I can advance my administrative skills, gain new skills, and have the opportunity for future career advancement
Crew Leader09/1989 to 10/1991Stanton & Associates,IncMI
Daily Operation Of Crew Positions: Cash Register, Food Preparation And Service, Grill, Fryers,.
And General Store Cleanliness.
Responsible For Crew Direction And Product Availablility In The Absence Of Management.
Crew Member10/1986 to 09/1989Stanton & Associates,IncMI
Run Daily Operational Positions Such As Cash Register, Grill, Fryers, Food Preparation.
Positions, And General Restaurant Cleanliness.
Crew Member03/1986 to 09/1986Little CaesarsHolt, MI
High School Diploma1 1988Holt High SchoolHolt, MichiganGPA: GPA: 3.28GPA: 3.28