Restaurant Manager with a winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards.
Achieved a 97% on nationally accredited ServSafe exam in 2012. Certification ensures employer will not lose two points on inspection.
Worked with general manager and kitchen manager to set up food safety protocols throughout restaurant by establishing temperature logs, teaching proper hand washing techniques, and ensuring all employees abide by safety requirements.
Put together training package for new employees, emphasizing food safety, menu knowledge, and customer satisfaction.
Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Developed and maintained exceptional customer service standards. Ensured proper cleanliness was maintained in all areas. Performed checkouts of servers to ensure that all tickets were accounted for. Performed restaurant walk-throughs to gauge timeliness and excellent service quality. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Maintained daily record of all transactions.Worked closely with the district manager to formulate and build the store brand.
Assisted diners with seating as needed. Provided customers with product details, such as coffee blend and preparation descriptions. Suggested additional items to customers, as appropriate, to increase restaurant sales.Took orders from patrons for food and beverages. Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff. Promptly served all food to guests. Regularly checked on guests' satisfaction.Removed trays and stacked dishes for return to kitchen. Maintained contact with kitchen staff, management, serving staff, and customers.
Pursuing Associate degree to transfer to a four-year college to then pursue B.S. in Environmental Science in attempt to start a career as a health inspector.
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