Dedicated and compassionate professional with comprehensive and expansive expertise directing all aspects of funeral service. Recognized ability to cultivate relationships with families through providing information, resources, and consistently superior care. Polished and trusted communicator. Unwavering in commitment to preserving and protecting the dignity of the deceased. Experience, highly skilled and meticulously detailed embalmer. Solid team plater with leadership ability. Experienced trainer and mentor.
Funeral Service Professional with over 13 years of successful experience in funeral arranging and embalming. Recognized consistently for performance excellence and contributions to success in funeral industry. Strengths in team building and creating a positive "can do" culture backed by training in funeral home management. Enthusiastic professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
ā¢ Experienced in all aspects of serving both at-need and pre-need families.
ā¢ Strict adherence to state law and regulations, industry and company procedures and practices, as well as religious customs and family requests. Positive attitude and leadership at workplace.
ā¢ Protecting and maintaining dignity of deceased exercised in all functions of job requirements.
ā¢ Unblemished driving and incident record in safe transporting of deceased bodies in variety of types of company vehicles.
ā¢ Recognized as committed and trustworthy communicator, proven highly effective in assisting families through decisions and selection processes as well as interfacing with law enforcement and health care professional in various investigative situations.
ā¢ Exceptional embalming skills with superior knowledge of human anatomy/vascular system.
ā¢ Superbly skilled in hair and makeup resulting in very natural and life-like appearance of deceased.
ā¢ Innate creative and artistic talent recognizable in creation of DVD tributes, service program design, and production. Experienced and competent organist and pianist.
- CANA Cremation Certification
- ICCFA Cremation Certification
Humacao, PR, 04/2015 - Current
- Prepared remains for services, viewings and cremations
- Assisted Location Manager with Team Goals and Supervisor responsibilities
- Resolved cremation document problems, improved operations and provided exceptional client support
- Contributed to team results in fast-paced care center and funeral home environments
- Supported needs of funeral home staff with skill and efficiency
- Maintained excellent attendance record, consistently arriving to work on time
- Developed team communications and information for staff and manager meetings
- Cremated and processed over 600 cremations per year
Princeton, WV, 07/2013 - 04/2015
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
- Eliminated customer service issues by quickly resolving disputes and correcting problems
- Liaised between hospitals, physicians, county coroner, and members of clergy to coordinate final arrangements
- Handled over 5000 medical examiner and funeral home calls each year
City, STATE, 07/2010 - 10/2013
- Prepared remains for services, viewings and cremations for 23 corporate funeral homes with nearly 7500 total cases
- Completed incisions to withdraw blood and waste and inserted embalming fluid with pump
- Discussed nature of funeral service, disposition of remains and funeral costs with family members
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members
City, STATE, 04/2007 - 07/2010
- Emotionally comforted mourners and lent perspective during all-encompassing tragedies
- Supported cremator with operation of equipment and packaging of cremated remains
- Prepared obituaries for newspapers and online publications after extensive consultation with family members
- Acquired burial permits and registered deaths with proper authorities
- Navigated insurance correspondence and obtained proper medical documentation for departed according to estate designations and legal considerations
- Navigated and accommodated differing religious and cultural considerations for post-mortem care, conducting culturally responsible ceremonies and preparation practices
- Cosmetically enhanced deceased with care and according to specific family requests
- Provided administrative support to funeral home staff
- Processed death certificate and other required paperwork
- Completed cremation processing, including transferring remains to chosen urn
- Acted as funeral director while taking care of 200 families each year
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Resume Overview
School Attended
- Dallas Institue of Funeral Service
Job Titles Held:
- Crematory Operator/Embalmer
- Shift Supervisor/Embalmer/Crematory Operator
- Embalmer
- Funeral Director
Degrees
- Associate of Applied Science
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