Administrative Assistant who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed while focusing on driving productivity by leveraging strong front office management skills.
Meticulous attention to detail
Professional and mature
Strong interpersonal skills
Dedicated team player
Strong problem solver
Insurance eligibility verifications
Financial Education ServicesFarmington Hills, MICredit Restoration Agent02/2017 to CurrentAssist clients with leveraging their rights by way of the Fair Credit Reporting Act to have negative items removed from their credit files. Advise clients on ways to build and improve their fico scores. Research and type correspondence. Perform video calls with clients. Arrange and host credit seminars.
Pickett- Johnson Funeral HomeChicago, IllinoisFuneral Home Manager04/2005 to 11/2016
Perform a variety of tasks during funerals to assist funeral
directors and to ensure that services run smoothly and as planned.
Manage funeral home finances, including receiving payments,
making bank deposits, or performing general bookkeeping duties.
Direct or escort mourners to parlors or chapels in which
wakes or funerals are being held.
Obtain doctors' signatures on death certificate and complete
other paperwork, such as insurance claims forms.
Perform various administrative tasks, such as typing
documents or answering telephone calls.
obituaries for newspapers.
Garfield Waters Funeral HomeChicago, IllinoisReceptionist / Office Manager05/2001 to 01/2005Answered multi line phone system, screened and directed calls to appropriate personnel. Received and relayed messages. Provided general administrative and clerical support. Organized conference and meeting room bookings. Store, organize and manage various files. Communicated clearly and positively with co-workers and management. Assisted management with monthly inventory control and weekly stock ordering.
High School Diploma:General1997Austin Career Education Center, Chicago, Illinois