Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Managed call flow with up to [number] calls in queue per minute.Exceeded corporate target for customer satisfaction for [number] months in a row.
AS400, Avaya, billing, book, Citrix, com, competitive, credit, customer service, databases, delivery, executive management, insurance, Lexis/Nexis, mailing, meetings, mentor, access, negotiating, Performance Reviews, policies, prime, quality control, Quick, reporting, researching, research, sales, spreadsheets, statistics, supervisor, taxes, training material
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