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Credit Manager Ar Collections Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Credit Manager/Accounts Receivables Collections Specialist proficient in collections of over 2500 accounts statewide. Ready to bring over 40 years of experience to support current needs.

Skills
  • Collecting information
  • Meticulous attention to detail
  • Verifying data accuracy
  • Ability to type 45-60 WPM
  • Spreadsheet management
  • Resourceful
  • Employee management
  • Strong problem solver
  • Customer relationship management
  • Pleasant demeanor
  • Multi-line phone proficiency
  • Excellent communication skills
  • Critical thinker
  • Customer service-oriented
  • Proficient with AS400 working environment
  • Credit evaluations
Education and Training
Leeward Community College Pearl City, HI Expected in : Accounting And Finance - GPA :
  • Completed coursework
Experience
F45 Training - Accounts Receivable Manager
Austin, TX, 08/1976 - 10/2020
  • Collections involved customer data base of over 2500
  • Supervised 10 employees
  • Worked with Salesmen and delivery drivers on problems encountered in the field
  • Submitted delinquent accounts to Sales dept and CFO.
  • Worked with management to evaluate credit strategies and develop improvements.
  • Managed all reporting, documentation and recordkeeping requirements for department.
  • Reviewed accounts for signs of non-payment issues.
  • Implemented new initiatives, which resulted in quicker payments and better turnaround times to resolve customer issues.
  • Determined resources required to achieve successful software conversion and validation upgrade.
  • Resolved problems and maintained positive cash position
  • Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
Dairy Farmers Of America - Customer Service Manager
Orlando, FL, 05/2015 - 10/2020
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Communicated sales targets and worked with front-line supervisors
  • Organized and managed hiring, training and employee scheduling to maximize productivity.
  • Trained new employees on company policies, procedures, and customer service standards.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Limited customer inquiry delays by efficiently scheduling staff across 3 shifts.
  • Reduced amount of employee overtime by effectively delegating tasks.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Assessed departmental operations to determine areas for customer service improvement and support.

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88Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Leeward Community College
Job Titles Held:
  • Accounts Receivable Manager
  • Customer Service Manager
Degrees
  • Some College (No Degree)