Diligent and driven Mortgage Loans Processor who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, customer service and organizational skills.
Excellent communication skills
Excellent time management skills
Strong organizational skills
Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Interviewed clients via market research surveys to identify product issues and customer needs.
Assisted in the managing of the company database and verified, edited and modified members' information.
CREDIT COLLECTIONS SPECIALIST04/2016 to 11/2016 VANTIV LLCCinti, OH
Primary collections for late stage loan and credit accounts.
Assist customers with bill payments.
Handle customer inquiries.
Locate and contact customers with delinquent accounts.
24 Hour Banking/ Mortgage Loans Processor11/2009 to 12/2015US BankCinti, OH
Loans and Mortgage Processing.
Process applications in Encompass
Communicate with Underwriting regarding Loan Application
Assist Clients with inquires regarding submitted documents.
Cross-selling of Certificates of Deposits as well as Investment Products
Handle customer inquiries and new acquisitions.
Data Entry Clerk - Customer Files/Seasonal10/2006 to 03/2007Today's StaffingCincinnati, Ohio
Government and Military.
Data Entry /File tax information.
enter tax payments/ transfer funds electronically to make federal tax bill payments.
Customer Service Sales10/2004 to 11/2008Citi Group FinancialFlorence, Kentucky
Handle high value customer inquiry regarding credit cards,communicate with private bankers and financial advisors regarding account portfolio's.
supervisor ,customer service for affluent clients within the Smith Barney Banking Portfolio,customer service sales.
Assist client with account inquiries providing exceptional customer service.
Identify customer needs and offer additional products and services to assist the client.
Wholesale Trade/Import-Export07/2000 to 04/2009Twelve Tribes Cultural ArtsCincinnati, Ohio
General Merchandise & Import/Export African Art.
Import African Art & Artifacts including fabrics.
Responsible for the profit and loss spread sheets, ordering general merchandise T-Shirts, Soda Pop etc.
Retail Sales and Customer Service.
Business Managment2019Penn Foster Cincinnati, Ohio
Familiar with the guidelines of Fannie Mae, Trid, Freediemac
Skilled in Microsoft Word, Excel, Lotus Note, Adobe, Same Time and Relationship Manager
Familiar with Federal and Government Regulations and Guidelines