Credit Card Specialist Resume Example Company Name

CREDIT CARD SPECIALIST

Summary

To contribute to your organization utilizing training and expertise in sales growth, innovative marketing, service management, contract negotiations, business administration, insurance underwriting, and internal/external

client relations. Experienced in identifying, troubleshooting and resolving diverse account concerns, and delivering individualized service to build a loyal client base in a highly competitive marketplace.

Highlights

Proficient in Microsoft Windows XP, Word, Excel, PowerPoint,Internet Applications.Sales expert.

Experience

Credit Card Specialist
August 2015 to CurrentCompany Name － City, State

Responds to customer inquiries via phone, Processes payoffs, Explain products and services , Explain contract terms, Transfer balances,and Refer products based on customer need.Serve customers by providing product and service information; resolving product and service problems,Attract potential customers by answering product and service questions; suggesting information about other products and services.Maintain customer records by updating account information.

Customer Relationship Manager
December 2013 to July 2015Company Name － City, State

Outbound marketing,Process New accounts, respond to customers via email or telephone, Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Call Center Representative
July 2013 to December 2013Company Name － City, State

Maintain financial accounts by processing customer adjustments.Recommend potential products or services to customers by collecting information and analyzing customer needs.

Technical Support
February 2012 to February 2013Company Name － City, State

Technical support in call center environment, Ordering parts for Lenovo think pad, troubleshooting technical issues on SB client server, recognize research, isolate and resolve information system problems, apply understanding and knowledge of information systems products and services to assist customers on technical matters,and maintain appropriate records and prepare reports as required.

Assistant Manager Trainee
August 2009 to July 2011Company Name － City, State

Open /Close Branch, Vault management, Direct sales, Product marketing, Customer service ,teller trainee,Process cash advances Wire transfers,balance vault daily,customer retention,Manage sales goals.

Personal Banker
August 2008 to August 2009Company Name － City, State

Assist Branch Manager in vault audit, atm balancing, Direct sales Product marketing, Account opening, Customer service ,Cash management .

Education

Associate of Arts : Accounting and Finance, 2017Colorado Technical University － City, State

Accounting and Finance. I am currently attending Colorado Technical University I have obtained an Associates Degree and will graduate with a Bachelors degree May 18 2017.

Technical Diploma : Business Technology Certification, 2003City, StateBusiness Technology Certification

Resume Overview

School Attended

Colorado Technical University

Job Titles Held:

Credit Card Specialist
Customer Relationship Manager
Call Center Representative
Technical Support
Assistant Manager Trainee
Personal Banker

Degrees

Associate of Arts : Accounting and Finance , 2017
Technical Diploma : Business Technology Certification , 2003

Credit Card Specialist Resume Example

Resume Score: 90%

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