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Credit Card Specialist Resume Example

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CREDIT CARD SPECIALIST
Summary

To contribute to your organization utilizing training and expertise in sales growth, innovative marketing, service management, contract negotiations, business administration, insurance underwriting, and internal/external

client relations. Experienced in identifying, troubleshooting and resolving diverse account concerns, and delivering individualized service to build a loyal client base in a highly competitive marketplace.

Highlights

Proficient in Microsoft Windows XP, Word, Excel, PowerPoint,Internet Applications.Sales expert.
Experience
Credit Card Specialist
August 2015 to Current Wells Fargo － Atlanta, GA
  • Responds to customer inquiries via phone, Processes payoffs, Explain products and services , Explain contract terms, Transfer balances,and Refer products based on customer need.Serve customers by providing product and service information; resolving product and service problems,Attract potential customers by answering product and service questions; suggesting information about other products and services.Maintain customer records by updating account information.
Customer Relationship Manager
December 2013 to July 2015 Regions Bank － Atlanta, GA
  • Outbound marketing,Process New accounts, respond to customers via email or telephone, Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Call Center Representative
July 2013 to December 2013 Fidelity Information Services － Atlanta, GA
  • Maintain financial accounts by processing customer adjustments.Recommend potential products or services to customers by collecting information and analyzing customer needs.
Technical Support
February 2012 to February 2013 Computer Generated Solutions － Atlanta, GA
  • Technical support in call center environment, Ordering parts for Lenovo think pad, troubleshooting technical issues on SB client server, recognize research, isolate and resolve information system problems, apply understanding and knowledge of information systems products and services to assist customers on technical matters,and maintain appropriate records and prepare reports as required.
Assistant Manager Trainee
August 2009 to July 2011 Best Bank － Atlanta, GA
  • Open /Close Branch, Vault management, Direct sales, Product marketing, Customer service ,teller trainee,Process cash advances Wire transfers,balance vault daily,customer retention,Manage sales goals.
Personal Banker
August 2008 to August 2009 Best Bank － Atlanta, GA
  • Assist Branch Manager in vault audit, atm balancing, Direct sales Product marketing, Account opening, Customer service ,Cash management .
Education
Associate of Arts : Accounting and Finance, 2017 Colorado Technical University － Denver, CO

Accounting and Finance. I am currently attending Colorado Technical University I have obtained an Associates Degree and will graduate with a Bachelors degree May 18 2017.
Technical Diploma : Business Technology Certification, 2003 Harpers Ferry, WV Business Technology Certification
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Resume Overview

Companies Worked For:

  • Wells Fargo
  • Regions Bank
  • Fidelity Information Services
  • Computer Generated Solutions
  • Best Bank

School Attended

  • Colorado Technical University

Job Titles Held:

  • Credit Card Specialist
  • Customer Relationship Manager
  • Call Center Representative
  • Technical Support
  • Assistant Manager Trainee
  • Personal Banker

Degrees

  • Associate of Arts : Accounting and Finance , 2017
    Technical Diploma : Business Technology Certification , 2003

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