I am very confident and I poise in interactions
with individuals at all levels. My qualities also included 5½ years experience in collections, detail-orientated;
resourceful in completing projects and able to multi-task effectively.
Microsoft; Word, Excel, PowerPoint, and Outlook
Credit Analyst08/2015 to CurrentRepublic ServicesFort Mill, SCI call and collect on delinquent trash accounts and approve new and old accounts for services. I pull credit reports on the new accounts as well. Made reasonable procedure exceptions to accommodate unusual customer requests. Built customer loyalty by placing follow-up calls for customers who reported product issues.
Operator/ Expeditor01/2015 to 08/2015DGI SupplyCharlotte, NC
Answering and transferring calls to the correct location.
Calling different vendors and obtaining shipping/.
While sending and receiving invoices.
Collector03/2009 to 12/2014CitifinancialFort Mill, SC
I'm a customer-oriented collector, whom is successful at troubleshooting and handling customer support issues in a timely manner.
I have been a call center representative with expertise providing customer support in high call volume environments for the past 5 years.
I offer exceptional computer aptitude and telephone etiquette.
I am a dedicated customer service representative who provides exceptional customer service through active listening and problem solving.
I'm also very hands-on customer Service agent whom is effective in motivating others to reach their optimum potential.
High School Diploma: High School diploma2007Rock hill High SchoolRock Hill, SC
Call center, Customer Relations, Customer Service, customer support, listening, Excel, Outlook, PowerPoint, Word, Organization Skills, problem solving, receiving, shipping, telephone etiquette, troubleshooting