▪ Supported leadership in employee engagement initiatives ▪ Strategic Planning -New Project Implementation- Behavior Analysis Program-2019
▪ Strong interpersonal skills and ability to handle sensitive situations and confidential information.
▪ Established professional relationships with C-Suite members and leadership. ▪ Built firm business relationships with community providers and specialty physicians across the State of Florida.
▪ 5 years enhancing the ‘customer experience' by building open working relationships with colleagues, patients and providers. ▪ ACHA annual site visit for contract compliance and extension.
▪ Highlight: Root Cause Analysis on inconsistencies in (MOR) Monthly Operating Report, reported those findings to the Florida State Director
▪ Highlight: Peer to Peer- Facilitated collaboration between 2nd level Physician reviewers and providers with scheduling Peer to Peer clinical phone calls.
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