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CPO Shift Supervisor / HCA Account Manager Resume Example

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CPO SHIFT SUPERVISOR / HCA ACCOUNT MANAGER
Professional Summary

Detail-oriented Security Specialist adept at managing facility and personnel security. Knowledgeable about premises monitoring, CCTV, screening techniques and defensive tactics. Ready to apply skills and 5 years of experience to a challenging new role as Site Supervisor.

Skills
  • Communication
  • Computer skills
  • Quick learner
  • HAZMAT training
  • Trained in security
  • Active listening
  • Logical reasoning
  • First Aid and CPR Certification
  • AED Training
  • CCTV monitoring
Work History
Apr 2016 - CurrentNashville, TN
CPO Shift Supervisor / HCA Account Manager / G4S
  • Oversee that all aspects of security function on-site is performed in a diligent manner (staffing, scheduling, and on-site training all G4S personnel assigned to his/her site)
  • Maintain overtime to a minimal or preset requirement designated by G4S
  • Ensure quality of service and contract compliance by regularly inspecting security personnel and their job performance when assigned to his/her shift
  • Make recommendations for positive and negative personnel actions for those under his/her direct supervision Respond to client requests
  • Deter criminal activity and misconduct, investigate suspicious situations, conduct patrol tours Communicate by use of Secure Trax , 2-way radios, telephones and computers
  • Complete required shift logs and reports; compliance with site post orders, G4S and client policies and procedures
  • Watch for irregular or unusual conditions that may create security concerns or safety hazards Sound alarms or call police or fire department in case of fire or presence of unauthorized persons
  • Warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles
  • Permit authorized persons to enter property and monitors entrances and exits
  • Provide assistance to customers, employees and visitors in a courteous and professional manner
  • Observe departing personnel to protect against theft of company property and ensure that authorized removal of property is conducted within appropriate client requirements
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement
  • Provided guidance to security staff on appropriate courses of action for diverse situations
  • Managed team schedules to provide effective security coverage for building needs
  • Maintained composure and professionalism while screening visitors during high volume periods
  • Checked identification of all persons entering and exiting facility
Aug 2014 - Sep 2016Nashville, TN
Security Supervisor / Walden Security | Nashville Regional Support Center
  • Responsible for the performance of the shift Security Officers on duty
  • Has a working knowledge and understanding of the Specific and General Post instructions for post(s). Has practical knowledge of all additional and emergency post instructions that are called for by the client
  • Patrols post assigned by walking or using company provided vehicle where applicable
  • Conducts inspections of Post and Security Officers for proper compliance with the specific Post Orders, Walden Security procedures and general knowledge of post assignment
  • Informs the Post supervisor, Roving or Field Supervisors and the Operations Manager of matters/issues that cannot wait until the next workday
  • Records the daily events of their post on the Officers Daily Reports (ODR) which will be reviewed by the Post Supervisor, Roving or Field Supervisors and the Operations Manager
  • Registers at watch stations to record time of inspection trips and contracted random inspections
  • Assists in conducting on-the-job-training for newly assigned Security Officers as necessary
  • Responds to urgent client needs/requests for services or changes to services
  • Properly notifies authorities (supervisors, police or fire department, client, etc.) of emergency situations and/or post order violations
  • Examines doors, windows, and gates of assigned posts to determine that they are secure
  • Warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles, and expel persons engaging in suspicious or criminal acts
Sep 2006 - CurrentNashville, TN
Squad Leader / 304th MP BN
  • Supervised and managed a squad of 15 soldiers, setting a high standard of efficiency, loyalty and integrity
  • Identified issues between soldiers and successfully resolved problems through active listening and interpersonal communication
  • Updated and filed supply records and forms
  • Delivered logistical support and verified that all deploying organizations had necessary supplies and equipment
  • Administered supply chain applications using Property Book Unit Supply Enhanced (PBUSE)
  • Accounted for and maintained more than $10.2 million in deployable and installation equipment
Education
2007Clarkrange, TN
High School DiplomaClarkrange High School
Accomplishments
  • Awarded the Army Acheivement Ribbon 3 times.
  • Awarded the Army Acommendation Medal 3 times.
  • Deployed to Iraq, Kyrgzystan, and Saudi Arabia.
  • Awarded the Soldier of the Month Award while deployed in 2012-2013.
Certifications
  • Certified Protection Officer (CPO)
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Resume Overview

Companies Worked For:

  • G4S
  • Walden Security | Nashville Regional Support Center
  • 304th MP BN

School Attended

  • Clarkrange High School

Job Titles Held:

  • CPO Shift Supervisor / HCA Account Manager
  • Security Supervisor
  • Squad Leader

Degrees

  • High School Diploma

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