Covid 19 Site Specialist resume example with 9+ years of experience
Focused Medical Professional with over 20 years of success in leadership and staff supervision. Successful at promoting improvements in patient relations, administrative quality and project management. Top-notch professional at communicating with patients and employees to solve issues.
- Risk analysis
- Excels in team leadership
- Client relationship management
- Training & Development
- Conflict resolution techniques
- Skilled multi-tasker
- Cross-functional collaboration
City, STATE, 05/2021 - 03/2022
Conduct site visits, follow-up visits, and training with participating healthcare providers to ensure compliance with federal and state policies. Enroll new providers into the COVID-19 Vaccine program. Prepare and submit site visit review reports to CDC.
Key Accomplishments:
- Successfully enrolled 78 Eastern Washington Providers into the COVID-19 program
- Participated in task force that created the training/education materials for healthcare provider staff related to COVID-19. These trainings became the standard for healthcare providers.
- Developed training/education for COVID-19 team. Trained DOH team members on COVID-19 site visit skills, DDL's, waste usage and reporting qualifications
- Facilitated (8) online Covid-19 town hall meetings for community members to understand COVID-19
City, STATE, 11/2017 - 04/2021
Risk Manager, Director of Quality, Compliance and Ethics officer, Interim Patient Access Manager, Patient Relations Manager
Key Accomplishments:
- Successfully led 43 RCA's with positive attendance and outcomes
- Created a central registration for all hospital services: Lab, Diagnostic imagining, surgery, ER and PT Services
- Created and facilitated Customer Service training during Hospital Orientation and Resident onboarding.
- Resolved customers complaints by investigating problems, developing solutions, preparing memos/reports and making recommendations to management
- Subject expert on patient satisfaction surveys. By implementing best practices we were able to raise our patient satisfaction scores by 43% in one quarter and continued to trend up. Moving or star rating from a 2 stars to 4 stars
City, STATE, 11/2010 - 04/2017
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy
Your data is safe with us
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
- SNHU
Job Titles Held:
- COVID 19 Site Specialist
- Risk Manager, Compliance Officer
- Risk and Quality Director
Degrees
- Associate of Arts
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy