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Covid 19 Site Specialist resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Focused Medical Professional with over 20 years of success in leadership and staff supervision. Successful at promoting improvements in patient relations, administrative quality and project management. Top-notch professional at communicating with patients and employees to solve issues.

Skills
  • Risk analysis
  • Excels in team leadership
  • Client relationship management
  • Training & Development
  • Conflict resolution techniques
  • Skilled multi-tasker
  • Cross-functional collaboration
Education and Training
SNHU New Hampshire, OH, Expected in 05/2023 Associate of Arts : Sociology, Public Health - GPA :
Experience
Department Of Health - COVID 19 Site Specialist
City, STATE, 05/2021 - 03/2022

Conduct site visits, follow-up visits, and training with participating healthcare providers to ensure compliance with federal and state policies. Enroll new providers into the COVID-19 Vaccine program. Prepare and submit site visit review reports to CDC.

Key Accomplishments:

  • Successfully enrolled 78 Eastern Washington Providers into the COVID-19 program
  • Participated in task force that created the training/education materials for healthcare provider staff related to COVID-19. These trainings became the standard for healthcare providers.
  • Developed training/education for COVID-19 team. Trained DOH team members on COVID-19 site visit skills, DDL's, waste usage and reporting qualifications
  • Facilitated (8) online Covid-19 town hall meetings for community members to understand COVID-19
Trios Health Center - Risk Manager, Compliance Officer
City, STATE, 11/2017 - 04/2021

Risk Manager, Director of Quality, Compliance and Ethics officer, Interim Patient Access Manager, Patient Relations Manager

Key Accomplishments:

  • Successfully led 43 RCA's with positive attendance and outcomes
  • Created a central registration for all hospital services: Lab, Diagnostic imagining, surgery, ER and PT Services
  • Created and facilitated Customer Service training during Hospital Orientation and Resident onboarding.
  • Resolved customers complaints by investigating problems, developing solutions, preparing memos/reports and making recommendations to management
  • Subject expert on patient satisfaction surveys. By implementing best practices we were able to raise our patient satisfaction scores by 43% in one quarter and continued to trend up. Moving or star rating from a 2 stars to 4 stars
Coulee Medical Center - Risk and Quality Director
City, STATE, 11/2010 - 04/2017

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Resume Overview

School Attended

  • SNHU

Job Titles Held:

  • COVID 19 Site Specialist
  • Risk Manager, Compliance Officer
  • Risk and Quality Director

Degrees

  • Associate of Arts

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