covid 19 screener patient advocate resume example with 3+ years of experience
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - : - -
(555) 432-1000 - - resumesample@example.com - : - -
Professional Summary
Caring Patient Advocate with successful background working as positive intermediary between hospitals and patients undergoing treatment. Excellent communication and problem-solving abilities. Bringing 1 and half years of experience in field all while maintaining hospital and COVID-19 protocols.
Accomplishments
Skills
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Work History
05/2021 to Current
COVID-19 Screener / Patient Advocate Amazon Contracted Delivery Partners – Independence, OH,
- Obtained temperatures of visitors and patients at entry of facility and asked screening questions.
- Protected individual confidentiality as prescribed by local, state and federal mandates.
- Disinfected tools, equipment and surfaces between patients.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Entered details into logging and rounding systems and managed database of information.
- Worked effectively with staff from all departments to coordinate resolutions.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
05/2020 to 05/2021
Cashier / Food Lion ToGo Shopper Food Lion – City, STATE,
- Operated cash register to process sales transactions, handle cash and make change.
- Entered food and beverage orders into POS system.
- Suggested and described items based on guest preferences.
- Provided customers with information on specials and discount deals.
- Greeted over 50-60 customers per day and communicated effectively to obtain accurate orders.
- Counted till at beginning of shift to confirm correct starting total.
- Maintained current knowledge of pre-check and cashiering procedures.
- Performed cash, card and check transactions to complete customer purchases.
- Resolved customer complaints independently or with aid of supervisor.
- Operated and sanitized cash register and grocery belt and equipment.
- Assisted counter staff in packing ready orders and distributing to customers.
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
09/2019 to 03/2020
Cashier / Waitress Muscle Maker Grill – City, STATE,
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected dishes and utensils for cleanliness.
05/2018 to 08/2018
Delivery Driver Panera Bread – City, STATE,
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with regular customers.
- Loaded car and properly secured items to prevent damage for deliveries.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Worked overtime shifts during peak periods to meet coverage needs.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Education
No Degree: Public Health Education - Community Health
East Carolina University - Greenville, NC
East Carolina University - Greenville, NC
Expected in 05/2023 to
Bachelor of Science: Public Health Education - Community Health
University of North Carolina At Greensboro - Greensboro, NC
University of North Carolina At Greensboro - Greensboro, NC
- Member of Sigma Alpha Lambda, Leadership and Honors Fraternity
- Elected Captain of UNCG Cheerleading Team
- Member of CRU, on campus Christian Youth Group
Expected in 06/2018 to
High School Diploma:
Southeast Guilford High School - Greensboro, NC
Southeast Guilford High School - Greensboro, NC
- Received Certified Nursing Assistant certification
- Awarded Summa Cum Laude
- Student Ambassador
- Member of National Technical Honors Society
- Member of Health Occupations Students of America (HOSA)
- Member of the Falcon Buddy Program
- Elected Captain of Varsity Cheerleading Team
- Awarded All-Conference Cheerleader in 2018
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Resume Overview
School Attended
- East Carolina University
- University of North Carolina At Greensboro
- Southeast Guilford High School
Job Titles Held:
- COVID-19 Screener / Patient Advocate
- Cashier / Food Lion ToGo Shopper
- Cashier / Waitress
- Delivery Driver
Degrees
- No Degree
- Bachelor of Science
- High School Diploma
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