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Summary
Results-focused Professional with strong computer skills. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Proactive leader with strengths in communication and collaboration. Proficient in related programs and capable of helping people locate, enroll and take advantage of resources. Compassionate and positive with good interpersonal and conflict management abilities.
Skills
Microsoft Office proficiency
Materials development
Organized and detail-oriented
Training skills
HIPAA guidelines
Resource advocacy
Flexible
Organizational skills
Microsoft Office
Time management
Customer service
Experience
07/2020 to CurrentCOVID-19 Response Frontline Case InvestigatorJazz Pharmaceuticals | Durham, NC,
Received processed and tracked patient documentation with speed and accuracy.
Delivered healthy living and disease management information to specific population groups.
Answered calls and interacted with community members to provide information on advocacy services.
Answered 20 calls per hour to assist with customer questions and concerns.
Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented all contact attempts and timeframes.
Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy.
Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
05/2016 to 12/2020Case Management SpecialistHeartland Alliance | IL, State,
Reviewed treatment plans against individual goals and healthcare standards.
Facilitated ongoing case management services to support successful outcomes and meet stabilization goals.
Developed comprehensive client-driven case plan with short and long-term goals.
Protected patient data in alignment with HIPAA privacy protocols.
Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
Determined functional status, activity, acuity and self-management levels to make proper care referrals.
Constructed case notes and comprehensive reports, including data entry into computer system.
Cooperated with local service providers, outreach workers, case managers and collaborative agencies to facilitate services for members.
Coordinated between various entities to manage cases.
Collaborated with different disciplines to provide cohesive care to patients.
Coordinated resources from diverse providers for intervention plans.
03/2013 to 02/2020Youth Care WorkerJudicial Branch | Dayton, OH,
Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
Oversaw daily routines of youth in placement and delivered services related to basic human needs.
Applied clinical and behavioral knowledge to maintain safety during crisis moments.
Met with clients to determine necessary services and make treatment recommendations.
Identified appropriate community resources and provided referrals for services.
Observed safety protocols to minimize accidents and spread of disease.
Maintained thorough and accurate records outlining program operations and participant progress.
Educated patients on various resources, services and programs to maximize care.
03/1990 to 06/2013Probation OfficerNYC Department Of Probation | City, STATE,
Cultivated rapport with defendants and offenders.
Created, organized and maintained files, case notes and electronic databases.
Monitored offenders' activities regarding fulfillment of court ordered requirements.
Executed pre-sentence investigations.
Completed statistical analysis by developing, updating and maintaining statistical and related records and reports.
Counseled adult /juvenile probationers with legal, substance abuse, mental health, employment and personal problems.
Facilitated cognitive behavioral programs with Juvenile offenders in group setting.
Referred offenders to appropriate community agencies to complete services in compliance with court orders.
Assisted probationers with resolving housing, employment and social services problems.
Recommended probation conditions to court, including drug treatment, vocational rehabilitation and mental health programs.
Conducted investigation interviews and court processing for adult/juvenile offenders.
Participated in probable cause and revocation hearings.
Arrested and transported probationers in violation to ensure compliance with court protocol.
Supervised adult/juvenile offenders to monitor compliance with court ordered conditions.
Assisted with case completion by conducting office, home and employment visits to ensure adherence to legal requirements.
Education and Training
Expected in 06/1989Bachelor of Arts | Criminal JusticeJohn Jay College Of Criminal Justice Of The City University Of New York, New York, NYGPA:
Expected in 05/2013Masters of Public Administration | Metropolitan College Of New York, New York, NYGPA:
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School Attended
John Jay College Of Criminal Justice Of The City University Of New York
