Organized and motivated employee who personifies integrity, efficiency and excellence in case management and community outreach seeking a position with an organization that will appreciate and foster continued growth, development, guidance in best management practices and skill set.
Furnish information to high risk community residents, providing referrals to other agencies as appropriate. Ensure adherence to City, State and Federal regulations and guidelines for the COVID-19 vaccines. Participate in health events and activities to promote immunization (health fairs, presentations, trainings, etc.) during standard business hours and after hours. Distribute flyers, brochures or other informational or educational documents to inform members of diverse communities. Collaborate closely with team members to deliver project requirements, develop solutions and meet deadlines. Register walk-ins and injected patients with COVID19 Vaccines Pfizer, Moderna and Johnson & Johnson. Completes data entry of daily activities by submitting reports in a timely manner as assigned.
Contacted diagnosed patients in a professional and empathetic manner. Completed information collection and abstraction for patient interviews into City's database Houston Electronic Disease Surveillance System (HEDSS). Patient information included COVID19 symptoms, past medical history, exposure of close contacts. Logged and track daily COVID19 cases for 10 days and close contacts for 14 days. Provided contacts with approved information about quarantine/isolation procedures specific to CDC guidelines and if appropriate, refer them to testing according to protocol and/or to a COVID-19 social resources. Case notification and reporting to DSHS, providers and cross jurisdictional partners. Supervised, monitored, reviewed direct reports workload, strategies and data analyses of surveillance staff in COVID19 cases and contacts. Audits and ensures compliance with established protocols and quality assurance.
Scheduled appointments for patients via phone and in person. Communicated with patient, obtained and documented vital signs (pulse rate, temperature, blood pressure, weight, and height), chief complaint(s), preforms medication(s) review, discusses/reviews medical and social history (as appropriate). Secured patient information and maintained patient confidence by completing and safeguarding medical records. Organized charts, documents and supplies to maintain team productivity. Batch-scanned and indexed patient charts to improve data availability while maintaining security. Collaborated with local pharmacies to resolve and clarify issues with patient medication. Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment. Prepared treatment rooms for patients by cleaning surfaces and restocking supplies. Injected patients with physician orders to treat neurological conditions, medications but limited to
Toradol and Magnesium sulfate.
Participated in health fairs and community events to explain organization's services and mission. Evaluated program effectiveness through quality assurance process. Assisted with insurance pre-authorization to obtain medication for patients. Attended outreach events to perform rapid HIV tests and provide referrals for future testing and treatment. Educated HIV patients on methods to avoid spreading disease to other individuals. Documented and maintained client records with strict attention to confidentiality following HIPAA regulations. Collaborated with Quality Team to develop outcomes statistics. Assisted junior level physicians, nurses, and medical students in delivering quality outpatient care. Worked closely between provider and patient to facilitate the shift from leaving the exam room to implementing the optimum plan of care and putting it into action. Worked directly within the Healthcare Center by interviewing qualified patients and complete Health Risk/Needs Assessments, develop Service/Action/Care Plans, and provide ongoing education to patients so that they understand their diagnoses and their medications. Implemented medication reconciliation with Internal medicine, Suboxone medication and Hep C treatment. Conducted HIV Screening. Identified treatment goals for substance abuse patients based on individual diagnosis and history. Monitored patients progress with treatment suboxone medication as instructed by PCP. Assisted patients with mental health needs and basic needs such as housing, food, and clothing. Developed relationships with programs and agencies serving those needed and facilitated referrals, supported and assisted patients who lack those services. Assisted in entering all required data into AIRs as required for Ryan White grant management and billing.
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