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Court Specialist Resume Example

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COURT SPECIALIST
Summary
Skills
  • Court procedures
  • Dispute resolution
  • Legal documents
  • Office management
  • Inventory management
  • Team building
  • Problem resolution
  • Customer service
Experience
Court Specialist
Kissimmee, FLOsceola County/Jan 2018 to Aug 2020
  • Processes all court orders received from the courts; calculate, review, and update inmate release calendars; performs a wide variety of routine clerical duties processing inmate paperwork, e.g., court cases, court scheduling, sentencing, inmate files review, inmates requests.
  • Performs a wide variety of records maintenance tasks for incoming and outgoing inmates, e.g., check files for accuracy; enter and update inmate information in the automated jail management system; communicates with other agencies to provide and/or confirm information via teletype; processing inmate documents.
  • Prepares and maintains a variety of detailed legal records, forms, and reports; creates and maintains the court lists for tracking all court paperwork, e.g., Initial Appearance list, Outside Court list, Video Arraignment list, Video Pretrial list; weekend inmate report.
  • Review Judge's Court Dockets daily to ensure inmates are listed for upcoming court appearances.
  • Works closely with the judicial system and disseminates inmate information to various parts of the criminal justice system; maintains continuous liaison with all segments of the criminal justice community; judiciary, law enforcement, community programs, the Clerk of the Court, outside agencies, and the public.
  • Receives Corrections telephone inquiries and concerns from inmates and the general public; ascertaining the nature of the call and resolving personally, directing it to the appropriate individual or division, or acting as liaison to the assigned supervisor.
  • Prepares files for transfers; updates the Court docket to ensure all court orders were received; sends booking reports to designated court clerks; assembles proper paperwork to send to appropriate locations; posts all information from daily court proceedings.
  • Works closely without outside agencies in processing pick-up requests; works closely with Judicial Services to ensure inmates are picked up or returned to the proper destination within a timely manner.
  • Activates those inmates remanded in open court into the automated jail information system; determines if the inmate is finished with individual charges; prepares and processes case closures if it is not a release from custody.
  • Performs duties as assigned/necessary which are related, or logical in assignment to the position.
Customer Service Representative
Altamonte Springs, FLThe Home Depot/Nov 2017 to May 2020
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted approximately 70 to 90 customers each 8 hour schedule on phone support and 1 to 6 email support.
  • Assessed customer needs and upsold products and services to maximize store sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Documented conversations with customers to track requests, problems and solutions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Worked with appliances sales and Home Depot prodesk to develop customer service improvement initiatives.
  • Trained new employees in procedures and policies in order to maximize team performance.
Restaurant Supervisor *Uncertified
Bayamon Puerto Rico, Puerto RIcoPondersa Rentaurants (Puerto Rico)/Jan 2016 to Jan 2017
  • Created, implemented, and managed systems that ensured restaurant excellence and achieved high operating standards.
  • Updated constantly to remain knowledgeable of local, state, and federal laws for legal compliance across all facets of the restaurant.
  • Oversaw all culinary, restaurant, beverage, and kitchen operations.
  • Effectively supervised dining floor staff to ensure professional service and guest satisfaction during hours of operation.
  • Built rapport with restaurant guests and ensured an organic, enjoyable, and memorable experience.
  • Estimated potential worker issues to produce detailed resource documentation.
Education and Training
Programa De Especialista En Artes Culinarias: Artes CulinariasEscuela Hotelera De San JuanMay 2015San Juan, Puerto Rico
Associate of Applied Science: General StudiesKeiser UniversityJun 2017Fort Lauderdale, FL
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Resume Overview

Companies Worked For:

  • Osceola County
  • The Home Depot
  • Pondersa Rentaurants (Puerto Rico)

School Attended

  • Escuela Hotelera De San Juan
  • Keiser University

Job Titles Held:

  • Court Specialist
  • Customer Service Representative
  • Restaurant Supervisor *Uncertified

Degrees

  • Programa De Especialista En Artes Culinarias : Artes Culinarias
    Associate of Applied Science : General Studies

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