Court Specialist Resume Example
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COURT SPECIALIST
Summary
Skills
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Experience
Court Specialist
Englewood , COCity Of Englewood, Co/Jan 2018 to Aug 2020
Englewood , COCity Of Englewood, Co/Jan 2018 to Aug 2020
- Processes all court orders received from the courts; calculate, review, and update inmate release calendars; performs a wide variety of routine clerical duties processing inmate paperwork, e.g., court cases, court scheduling, sentencing, inmate files review, inmates requests.
- Performs a wide variety of records maintenance tasks for incoming and outgoing inmates, e.g., check files for accuracy; enter and update inmate information in the automated jail management system; communicates with other agencies to provide and/or confirm information via teletype; processing inmate documents.
- Prepares and maintains a variety of detailed legal records, forms, and reports; creates and maintains the court lists for tracking all court paperwork, e.g., Initial Appearance list, Outside Court list, Video Arraignment list, Video Pretrial list; weekend inmate report.
- Review Judge's Court Dockets daily to ensure inmates are listed for upcoming court appearances.
- Works closely with the judicial system and disseminates inmate information to various parts of the criminal justice system; maintains continuous liaison with all segments of the criminal justice community; judiciary, law enforcement, community programs, the Clerk of the Court, outside agencies, and the public.
- Receives Corrections telephone inquiries and concerns from inmates and the general public; ascertaining the nature of the call and resolving personally, directing it to the appropriate individual or division, or acting as liaison to the assigned supervisor.
- Prepares files for transfers; updates the Court docket to ensure all court orders were received; sends booking reports to designated court clerks; assembles proper paperwork to send to appropriate locations; posts all information from daily court proceedings.
- Works closely without outside agencies in processing pick-up requests; works closely with Judicial Services to ensure inmates are picked up or returned to the proper destination within a timely manner.
- Activates those inmates remanded in open court into the automated jail information system; determines if the inmate is finished with individual charges; prepares and processes case closures if it is not a release from custody.
- Performs duties as assigned/necessary which are related, or logical in assignment to the position.
Customer Service Representative
West Sacramento , CAAbbott Laboratories/Nov 2017 to May 2020
West Sacramento , CAAbbott Laboratories/Nov 2017 to May 2020
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted approximately 70 to 90 customers each 8 hour schedule on phone support and 1 to 6 email support.
- Assessed customer needs and upsold products and services to maximize store sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Reviewed account and service histories to identify trends and issues.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Documented conversations with customers to track requests, problems and solutions.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Worked with appliances sales and Home Depot prodesk to develop customer service improvement initiatives.
- Trained new employees in procedures and policies in order to maximize team performance.
Restaurant Supervisor *Uncertified
City , STATEPondersa Rentaurants (Puerto Rico)/Jan 2016 to Jan 2017
City , STATEPondersa Rentaurants (Puerto Rico)/Jan 2016 to Jan 2017
- Created, implemented, and managed systems that ensured restaurant excellence and achieved high operating standards.
- Updated constantly to remain knowledgeable of local, state, and federal laws for legal compliance across all facets of the restaurant.
- Oversaw all culinary, restaurant, beverage, and kitchen operations.
- Effectively supervised dining floor staff to ensure professional service and guest satisfaction during hours of operation.
- Built rapport with restaurant guests and ensured an organic, enjoyable, and memorable experience.
- Estimated potential worker issues to produce detailed resource documentation.
Education and Training
Programa De Especialista En Artes Culinarias: Artes CulinariasEscuela Hotelera De San JuanMay 2015City
Associate of Applied Science: General StudiesKeiser UniversityJun 2017City, State
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Resume Overview
School Attended
- Escuela Hotelera De San Juan
- Keiser University
Job Titles Held:
- Court Specialist
- Customer Service Representative
- Restaurant Supervisor *Uncertified
Degrees
- Programa De Especialista En Artes Culinarias : Artes Culinarias
Associate of Applied Science : General Studies
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