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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Take-charge professional delivering support and team leadership to operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes supervising a unit of 8 staff consisting of Judiciary Clerks, Probation Officers, and a Supervisor I. Conducts research, monitor out of compliance reports and reconciles backlog. Implement policies and directives, recommend changes to upper level management. Prepare quarterly reports, meets with Judges and Attorneys, and work with Stakeholders on policies and initiatives, including Office of Parental Representation, Office of Attorney General, Office of Law Guardian, CASA, and Division of Child Protection and Permanency. Recognized for work on Probation Employment initiative while working in Adult Probation. Pursuing Master's degree in Clinical Mental Health Counseling, completed all degree course work, practicum/internship hours remaining for degree completion.

Skills
  • Customer service
  • Managing
  • Organizational
  • Policies
  • Researching
  • Supervision
  • Report writing
  • Scheduling and calendar management
  • Multitasking
  • Analytical
  • Administrative management
Education and Training
Douglass College-Rutgers University New Brunswick, NJ Expected in 1995 Bachelor’s Degree : - GPA :
Walden University Minneapolis, MN, Expected in Master of Arts : PROGRESS - GPA :
  • Major in Clinical Mental Health Counseling
  • Completed coursework Clinical Mental Health Counseling,
  • Practicum - Internship Hours Remaining for degree completion
Experience
The City Of Arvada - Court Services Supervisor II
Arvada, CO, 10/2018 - Current
  • Supervise, assign, review, evaluate, and oversee the work of a unit.
  • Manage and resolve conflict and confrontations in a positive manner.
  • Recommend changes to organizational structure.
  • Implement policy directives.
  • Coordinate with stakeholders on policies and initiatives.
  • Conduct evaluations on team performance within established parameters.
  • Monitor statistical reports and address findings.
  • Prepare quarterly reports and facilitate quarterly Advisory Council meetings.
  • Manage the calendars of 2 full time Judges with over 600 cases.
  • Develop staff schedules and delegate assignments for unit.
  • Communicate with Supervisor I to facilitate efficient operation of Children in Court unit.
  • Gather AOC Web Reports and Out of Compliance data, compiling into unit activity reports for presentation to Judges and Stakeholders.
  • Evaluate assigned staff and meet one-on-one to discuss concerns and problems.
  • Review and update policies and procedures for unit of 8, comprised of Judiciary Clerks, Probation Officers, and a Supervisor I.
The City Of Arvada - Senior Probation Officer
Arvada, CO, 10/2007 - 10/2018
  • Conducted social investigations, home inspections, and prepare written reports with findings to submit to Judges
  • Supervised parenting time for domestic violence cases and prepared written reports detailing parental activity
  • Calculated Child Support obligations using guidelines calculator in NJKIDS
  • Performed substance abuse testing
  • Performed case management functions which included: screening cases, preparing court orders, disposing cases through NJ Kids, researching cases, and customer services functions, including handling telephonic inquiries, verifying warrants and indicator of restraining orders, and arranging interpreters
  • Coordinated referrals for psychological, psychiatric, parental functioning, and substance abuse assessments
  • Assisted with managing the court calendar, communicated and addressed backlog issues with management, attorneys, Judges, and staff
  • Participated in screening and interviewing potential participants for Children in Court’s drug court pilot program.
Judiciary - Adult Probation - Senior Probation Officer
City, STATE, 03/2000 - 10/2007
  • Performed supervision of clients sentenced to Adult Supervision
  • Managed case loads of over 100 cases effectively
  • Monitored compliance with court ordered conditions of probation
  • Established relationships with community agencies to locate services specific to probation clients
  • Performed substance abuse testing
  • Developed an employment bulletin which assisted probationers with finding suitable training and employment opportunities
  • Conducted field visits and verified employment
  • Prepared written reports for violation of probation and made recommendations consistent with violations of probation
  • Presented at violation of probation hearings and provided testimony in court
  • Maintained working relationships with attorneys and treatment providers.
  • Assisted probationers with resolving housing, employment and social services problems.
  • Assisted probationers with adjusting to community life post-incarceration.
  • Worked in collaboration with probation clients to fully participate in rehabilitation planning.
  • Maintained relationships with employment and community contacts.
Activities and Honors

Volunteer Mediator,

Trenton Municipal Court 2013 - Present

EEO Committee Member

Mercer Vicinage 2016 - Present

Diversity Day Committee Member

Mercer Vicinage 2010 - Present

Volunteer Recognition Committee Member

Mercer Vicinage 2010 - Present

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Resume Overview

School Attended

  • Douglass College-Rutgers University
  • Walden University

Job Titles Held:

  • Court Services Supervisor II
  • Senior Probation Officer
  • Senior Probation Officer

Degrees

  • Bachelor’s Degree
  • Master of Arts

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