Court Appointed Special Advocate Volunteer resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Healthcare representative well-versed in operational practices and regulatory requirements of health care environments. Poised, skilled leader and analytical problem-solver in communicating with patients, budget planning, staff oversight and program management. Skillfully uses relationship-building talents and diplomatic communication style to forge long-lasting connections. Proven problem solver and excellent communicator. Strong organizational skills. Recognized for staff development leading to high performing teams.

  • Communications Skills
  • Positive Disposition
  • Effective Relationship building
  • Teamwork
  • Team Management
  • Problem resolution
  • Organizational skills
  • Customer Relations
  • Strategic Planning
Work History
04/2018 to Current Court Appointed Special Advocate Volunteer University Of Virginia | Winchester, VA,
  • Provided assessments. Made written recommendations to court
  • Assessed clients for abuse and neglect. Reported findings to court
  • Conducted interviews with parents, foster parents, school officials, other individuals to better understand client's needs
  • Researched each client's case to become familiarized with his or her background by carefully reviewing available documents
  • Validated and substantiated admissibility of evidence, perpetuating integrity during court hearings
  • Observed strict security measures to keep all case information confidential
  • Became strong advocate for foster reform
  • Developed, implemented fundraising approaches, raising over $30,000 in one year as member of Board of Directors
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns
  • Managed support services and fostered communication among social workers, therapists, foster parents, and biological parents
07/1990 to Current Home Caretaker Concentra | Parker, CO,
  • Managed household of six
  • Raised four successful children,
  • Provided support of mental, emotional needs to enhance overall happiness with effective and compassionate care
  • Developed rapport to create safe, trusting home environment
  • Handled daily chores, errands by transporting to appointments and cleaning personal spaces
  • Kept close eye on behavior and emotional responses of children, to address concerns and protect each person from any harm
  • Supervised daily activities
  • Interacted kindly with children and their friends, parents of children's friends as well as teachers
  • Displayed positive, outgoing attitude, resulting in establishment of long-term relationships
  • Maintained clean, safe, well-organized environment
  • Established nutritious meal plans, prepared daily offerings to meet dietary needs, including purchasing ingredients from local shops
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming
  • Maintained entire family's schedule and organized events
  • Handled incoming mail, bills and invoices and completed appropriate actions
  • Maintained appropriate filing of personal and professional documentation
  • Managed large range of services including pet care, phone screening, shopping, children's multiple activities and bill paying
  • Planned, prepared and served meals and snacks according to prescribed diets
  • Scheduled and accompanied children to medical appointments
  • Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations
  • Helped children maintain optimal health by overseeing medication administration and all doctor's appointments
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting children
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
  • Remained alert to problems or health issues of children and competently responded
  • Utilized personal and professional networks to identify, acquire and manage children
  • Transported children to and from school, activities and appointments
  • Helped children with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting
  • Kept children mentally alert by entertaining, conversing and reading aloud
  • Identified needs and coordinated plans for travel and out-of-town functions
  • Supervised household staff, contractors and vendors
  • Liaised with key accounts to deliver targeted administrative support, including estate, household and property management
  • Cared for sick and elderly parents
08/1990 to 05/1998 Lecturer in English University Of Nebraska Kearney | City, STATE,
  • Prepared comprehensive English curriculum for 50 students
  • Recorded, submitted final grades to higher education management team within 24 to 48 -hour window after last class of semester
  • Created curricula, tests, exams to reinforce student learning in writing
  • Completed in-service and additional training to maintain professional growth
  • Prepared and implemented lesson plans covering required course topics
  • Prepared lesson plans for over six classes per week to accommodate students with varying proficiency levels
  • Kept classroom organized, clean, and safe for all students and visitors
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways
  • Challenged and engaged students through in-depth lectures, debates and discussions and literary subjects
  • Provided grades and progress reports to 50 students each semester to evaluate student learning needs
  • Employed visual and auditory approaches to make lessons more interesting and interactive for students
  • Worked with administrators on behavioral issues to support needs of all students
  • Participated in several department and employee team meetings to discuss student performance and academic achievement
  • Led interesting and diverse group activities to engage students in course material
  • Built learning and citizenship skills to help with personal growth in addition to increasing academic knowledge
  • Instructed classes of up to 50 students on principles and strategies of academic writing
  • Established appropriate deadlines and provided complete instructions for reading assignment and homework
  • Provided academic advisement and educational guidance for adult learners using constructive feedback, in-person facilitation, contact calls and emails
  • Planned coursework to introduce students to numerous pieces of important American literature
01/1988 to 07/1999 Clinic Supervisor Department Of Dermatology University Of Michigan | City, STATE,
  • Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential
  • Managed daily operations of six-person clinic supporting approximately 500 patients per week
  • Worked closely with Doctors, Nurses, Healthcare Administers and staff to ensure efficient running of clinic
  • Delivered effective training to new and existing employees and cross-trained staff members in other job roles to maximize coverage
  • Communicated with patients, asked appropriate questions and employed active listening to determine best care
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance
  • Coded data daily from patient accounts and recorded daily and weekly income
  • Worked with insurance companies to admit patients into hospital
  • Developed team communications and information for clinic meetings
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Resolved problems, improved operations and provided exceptional client support
  • Devised hiring and recruitment policies for six-employee clinic
  • Delivered information from script regarding surveys for on-demand phone project assignment
  • Conducted interviews with participants to assess eligibility
  • Observed participants and recorded results
  • Assisted with project planning and execution of research
  • Obtained updated contact information from all subjects and verified data for accuracy
  • Recruited and screened hundreds of potential participants
  • Led phone team in delivery of research project, resulting in published research paper
  • Maintained excellent attendance record, consistently arriving to work on time
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately


Expected in 1992 Master of Arts | Higher Education English University of Nebraska At Kearney, Kearney, NE GPA:
Expected in 1987 Bachelor of Arts | English University of Michigan - Ann Arbor, Ann Arbor, MI GPA:

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Resume Overview

School Attended

  • University of Nebraska At Kearney
  • University of Michigan - Ann Arbor

Job Titles Held:

  • Court Appointed Special Advocate Volunteer
  • Home Caretaker
  • Lecturer in English
  • Clinic Supervisor


  • Master of Arts
  • Bachelor of Arts

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