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Counter Manager, T3 Resume Example

Resume Score: 80%

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Karla
Luengo
Professional Summary

Makeup artist with strong skincare and cosmetic experience who worked and assisted in training with some brands such as Sunday Riley, Perricone MD, Caudalie, SKY-II, Murad, Korres, Strivectin, Mario Badescu, Dermablend, Winky Lux , Laura Geller, Clinique, MAC, Estee Lauder, Shiseido Clarins, and Lancome. Strategic planning and client relationship management expert.
Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical teambuilder with strong background in training and team development.

Skills
  • Team Training
  • Strategic selling
  • Cosmetology
  • Microsoft Office
  • Good listening skills
  • Planning and Coordination
  • Computer skills
  • Teambuilding
  • Critical thinking
  • Responsible
  • Good costumer service
  • Bilingual
Education
Barbara Goleman Senior High SchoolMiami, FL06/2019High School Diploma
Work History
Macys- Counter Manager, T3
Hialeah, FL08/2020 - 01/2021

Responsible for supervising the complete operations of the cosmetics line to ensure a high level of productivity and customer satisfaction through extensive product knowledge and outstanding customer service. Performs other duties as assigned like:

  • Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area.
  • Recruit, train, coach, motivate, and develop new and incumbent associates on company policies and procedures, product knowledge, and personal and department productivity goals.
  • Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results.
  • Review advertising calendar and ensure proper execution of events
  • Communicate credit goal specifics and expectations.
  • Monitor associate productivity levels and provide coaching and feedback.
  • Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs) through delegation to self and staff.
  • Develop and implement business driving events to achieve department goals.
  • Supervise proper presentation, organization, storing, and replenishment of stock.
  • Sell merchandise through effective customer service techniques and professional selling skills to reach personal productivity goals.
  • Alert Sales Manager of needs and concerns of the business and staff
  • Communicate regularly with vendors, planners, distributors, and buyers regarding stock needs, customer preferences, and special events.
  • Participate in physical inventory process.
  • Maintain good housekeeping standards.
  • Ensure work area is free from hazards and work in a safe manner.
  • Be in compliance with all hygiene standards.
Macys- Beauty Advisor
Hialeah, FL08/2019 - 08/2020

Responsible for providing professional service to clients through the sale and demonstration of cosmetics and skincare products, as well as contributing to the success of the department. I was also responsible for fulfillment and performing other duties as required like:

  • Be proficient in point of sale and mobile point of sales systems including Search and Send, My Client and More @ Macy's tablet app.
  • Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own.
  • Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
  • Provide an exceptional customer experience by ensuring the customer is always the priority.
  • Drive top line sales by consistently demonstrating exceptional Selling Skills.
  • Acknowledge customers in a friendly and helpful manner upon their entry into the area.
  • Handle all returns courteously and professionally.
  • Sell cosmetics and related merchandise according to customer service techniques and professional selling skills.
  • Determine customer needs based on personal features and other customer preference related factors.
  • Explain and demonstrate use of cosmetics through actual application
    Use My Client program to maintain customer profile and contact information to increase personal sales.
  • Be knowledgeable of and perform sales support functions related to point of sale procedures.
  • Alert Cosmetic Counter Manager or Cosmetic Sales Manager of inventory and other inaccuracies.
  • Attend product training classes and seminars
    Ensure proper presentation, organization, storing, and replenishment of stock.
  • Participate in pre-selling and sales driving events to maximize sales
    Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs).
  • Communicate regularly with vendors, planners, distributors, and buyers regarding stock needs, customer preferences, and special events.
  • Participate in physical inventory process
  • Maintain high customer readiness standards: deliver a clean, neat and easy-to-shop store environment.
  • Adhere to Asset Protection and inventory control and compliance procedures.
  • Perform other duties as necessary.
  • Punctuality.
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
Pharma Natural- Handler in Production Lines
Miami Lakes , FL07/2019 - 08/2019
  • Organizing supplies, delivering necessary supplies to the production lines, pulling orders for shipping and arranging finished products.
  • Additional related duties include labeling product locations, preparing finished items for shipping, and data entry of stock used or created, inspected final products to assess compliance with quality standards and established tolerance.
  • Examined incoming materials and compared to documentation for accuracy and quality.
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Resume Overview

Companies Worked For:

  • Macys
  • Pharma Natural

School Attended

  • Barbara Goleman Senior High School

Job Titles Held:

  • Counter Manager, T3
  • Beauty Advisor
  • Handler in Production Lines

Degrees

  • High School Diploma

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