Counter Manager, T3 Resume Example

Responsible for providing professional service to clients through the sale and demonstration of cosmetics and skincare products, as well as contributing to the success of the department. I was also responsible for fulfillment and performing other duties as required like:

• Be proficient in point of sale and mobile point of sales systems including Search and Send, My Client and More @ Macy's tablet app.
• Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own.
• Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Drive top line sales by consistently demonstrating exceptional Selling Skills.
• Acknowledge customers in a friendly and helpful manner upon their entry into the area.
• Handle all returns courteously and professionally.
• Sell cosmetics and related merchandise according to customer service techniques and professional selling skills.
• Determine customer needs based on personal features and other customer preference related factors.
• Explain and demonstrate use of cosmetics through actual application
  Use My Client program to maintain customer profile and contact information to increase personal sales.
• Be knowledgeable of and perform sales support functions related to point of sale procedures.
• Alert Cosmetic Counter Manager or Cosmetic Sales Manager of inventory and other inaccuracies.
• Attend product training classes and seminars
  Ensure proper presentation, organization, storing, and replenishment of stock.
• Participate in pre-selling and sales driving events to maximize sales
  Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs).
• Communicate regularly with vendors, planners, distributors, and buyers regarding stock needs, customer preferences, and special events.
• Participate in physical inventory process
• Maintain high customer readiness standards: deliver a clean, neat and easy-to-shop store environment.
• Adhere to Asset Protection and inventory control and compliance procedures.
• Perform other duties as necessary.
• Punctuality.
• Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.

• Organizing supplies, delivering necessary supplies to the production lines, pulling orders for shipping and arranging finished products.
• Additional related duties include labeling product locations, preparing finished items for shipping, and data entry of stock used or created, inspected final products to assess compliance with quality standards and established tolerance.
• Examined incoming materials and compared to documentation for accuracy and quality.